BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Mega Motors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mega Motors, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Tony Singh, President Mr. Hector Borruel, Sales Manager
Auto Dealers - Used Cars
Industry TipsCar Buyerâ€™s Bill of Rights:
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I purchased a car fromhere in 2013 i put 2800.00 down ive made my payment on time and in the correct ammount.Not only do i also get charged 5$ to make my payment every month but thaqt car itself was a rip off i have had to put more then 2500.00 into the car for repairs. on top of regular maintnece in totl even paying my monthly bill ive put over 7000.00 dollars in the car and am still putting more money into this. This is unaccepctable ive only had the car a little more then a yr shouldnt have had to put this much money in a car in just a yr. My wiring in car is all wrong my transmission is going out that car had a oil leek i took to dealer an they susposebly fixed it when i took to another machanic was never fixed.
Desired Settlement: this i really unaccpectable i shouldnt have had put more money into the car and i put more money in the car then its actually worth. At least amount taking off the princeable or settlement something.
Business Response: The customer purchased the vehicle on February 8th of 2013 with free 30 days or 1000 miles warrenty. We have never heard a complaint from the customer until this month of April in 2014. We even helped the customer out by extending her next payment date with no late fee. There is a card fee charge when making a payment with a visa or master card. These are standard bank fees that any place gets charged. We inform our customers and tell them they can always come in and pay cash, or if they dont have time they can send a check or money order to us and they will not get charged those hefty bank fees.
Business Response: We gave the customer a free 30 day/1000 warrenty. The customer did not purchase an extended warrenty.The customer made her payments on time with no complaint. After the initial service we did not hear from the customer about this until now which has been over a year.
Consumer Response: I am rejecting this response because: i did take the vehicle back ro the shop point is dealer sold a messed up car and im putting more money into fixing it then its actually worth.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Car lot sold me a lemon. Transmission was gone out on car when I purchased it. They refused to fix it when they knew the transmission was out. I continued to ask for him to swap out my 2003 volkswagon jetta or fix the transmission they refused too. He waited for my 30 days to be up for them to tell me I'm responsible to fix it. I have been paying a car note every month on a car I can not drive. All I want is to be treated fair.
Desired Settlement: To just give me back my money and I can go else were I feel they got over on me. Because I am a female. I would like all $3,930 back.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved