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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mega Motors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mega Motors, Inc. include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mega Motors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 31, 2006 Business started: 04/23/2009 Business started locally: 04/23/2009 Business incorporated: 10/07/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056

Type of Entity

Corporation

Business Management
Mr. Tony Singh, President Mr. Hector Borruel, Sales Manager
Contact Information
Principal: Mr. Tony Singh, President
Business Category

Auto Dealers - Used Cars

Industry Tips
Buying a Used Car at a Dealership

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

5/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a car fromhere in 2013 i put 2800.00 down ive made my payment on time and in the correct ammount.Not only do i also get charged 5$ to make my payment every month but thaqt car itself was a rip off i have had to put more then 2500.00 into the car for repairs. on top of regular maintnece in totl even paying my monthly bill ive put over 7000.00 dollars in the car and am still putting more money into this. This is unaccepctable ive only had the car a little more then a yr shouldnt have had to put this much money in a car in just a yr. My wiring in car is all wrong my transmission is going out that car had a oil leek i took to dealer an they susposebly fixed it when i took to another machanic was never fixed.

Desired Settlement: this i really unaccpectable i shouldnt have had put more money into the car and i put more money in the car then its actually worth. At least amount taking off the princeable or settlement something.

Business Response: The customer purchased the vehicle on February 8th of 2013 with free 30 days or 1000 miles warrenty. We have never heard a complaint from the customer until this month of April in 2014. We even helped the customer out by extending her next payment date with no late fee. There is a card fee charge when making a payment with a visa or master card. These are standard bank fees that any place gets charged. We inform our customers and tell them they can always come in and pay cash, or if they dont have time they can send a check or money order to us and they will not get charged those hefty bank fees.

Business Response: We gave the customer a free 30 day/1000 warrenty. The customer did not purchase an extended warrenty.The customer made her payments on time with no complaint. After the initial service we did not hear from the customer about this until now which has been over a year. 

Consumer Response: I am rejecting this response because: i did take the vehicle back ro the shop point is dealer sold a messed up car and im putting more money into fixing it then its actually worth.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Car lot sold me a lemon. Transmission was gone out on car when I purchased it. They refused to fix it when they knew the transmission was out. I continued to ask for him to swap out my 2003 volkswagon jetta or fix the transmission they refused too. He waited for my 30 days to be up for them to tell me I'm responsible to fix it. I have been paying a car note every month on a car I can not drive. All I want is to be treated fair.

Desired Settlement: To just give me back my money and I can go else were I feel they got over on me. Because I am a female. I would like all $3,930 back.

Business Response: Initial Business Response
Company states the consumer bought the vehicle in March with a 30 day 1000 mile warranty. She did not come to the dealership with issues until May; clearly outside of the warranty. In an effort to show good will they credit the consumer her May payment, allowing her to keep that months payment to use for repairs. They did not hear from her again until Sept. when she showed up and dropped off the vehicle without notice, and just left. They called her and sent her a certified letter. She was advised that she can pick up her vehicle without penalty within 15 days, but after 15 days it will be considered repossessed and she'll be turned into collections. They did not get a return call or letter.Now they have a letter from the BBB. The vehicle is considered repossessed voluntarily,and the remaining balance of her contract has been turned over to collections.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved