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BBB Accredited Business since
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Used Vehicle Sales
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A BBB Accredited Business since
BBB has determined that JustBetterCars.com, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JustBetterCars.com, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 65445.
Type of Entity
Business ManagementMr. Eric Fischer, CEO Ms. Holly Fischer, Secretary Mr. Brian Zambrano, COO
Auto Dealers - Used Cars Auto Dealers - Online
Products & Services
JustBetterCars.com, Inc sells the following brand(s): Acura, Acura, Chevrolet, Chevrolet, Ford, Honda, Honda, Jeep, Jeep , Lexus, Lexus, Mercedes-Benz, Mercedes-Benz, Nissan, Nissan, Scion, Scion, Toyota, Toyota
JustBetterCars.com, Inc offers the following product(s): Pre-Owned Cars, Trucks, SUV's, Minivans, Used Cars, Used SUV's, Used Trucks
Method(s) of PaymentCash
Products & Services
JustBetterCars.Com is a used auto dealer.
Industry TipsBuying a Used Car at a Dealership
901 Riverside Ave
Roseville, CA 95678 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: JustBetterCars.com sold me and my husband a damaged and hazardous used Toyota Sienna XLE and then refused to refund our money or provide a replacement when the vehicle became inoperable within two months after purchase. The salesman, ****, assured us the vehicle had been fully inspected, was in good condition, and that the company would perform necessary repairs within the first three months. We relied on ****s statements about the condition of the vehicle and their willingness to perform repairs when we decided to purchase the vehicle. Within a few weeks of driving the vehicle, it over-heated, the engine started to leak, and became inoperable. An independent mechanic examined the vehicle and told us that the motor had been taken apart and improperly reassembled, it was missing bolts and screws, hoses were not attached, and the brakes were faulty. When we contacted JustBetterCars.com to let them know about the necessary repairs, we were met with hostility and they hung up the phone on us multiple times. They refused to perform any repairs or refund our money. Although the vehicle was sold as is, the salesman misrepresented the condition of the vehicle and the companys willingness to make repairs. We were induced by fraud to enter into this contract, and we want our vehicle repaired or refunded as promised.
Desired Settlement: We would like our vehicle repaired as they promised.
Business Response: Good morning *******, I located the complaint. At this point I am interviewing all parties involved on this end. One of the parties is in Hawaii and does not return for two weeks. I will need until that time to respond appropriately. I appreciate your and Mrs. *******'s patience in the ****er. **** ******* CEO JustBetterCars.com
Problems with Product/Service
Read Complaint Details
Complaint: I bought a 2005 tundra; within 100 miles the check engine light came on. My mechanic says the catalytic converters are bad; dealer won't help me. I bought a 2005 toyota tundra at just better cars on July 30, 2013; less than 100 miles later, the check engine light came on. I took the truck to my mechanic and he said the catalytic converter is bad. I asked him how it could have passed smog; he said that sometimes if they get the catalytic converters very hot they will pass smog; I called just better cars on 8/27/13 to inquire if they might consider paying for the catalytic converters. They said no way, the truck passed smog and now any problems with the vehicle are mine. dealer number is XXXXX; stock # ***** 2005 Toyota Tundra vin# 5tbrtXXXXXsXXXXXX. I'm very disappointed and feel like I got taken; I feel this is very unethical. Replacement estimate from my mechanic, ******* ******* in Paradise, CA (phone number XXX-XXX-XXXX) for the Catalytic converters is is $3,631.00
Desired Settlement: I'm asking the business to buy the catalytic converters and ship them to my mechanic, ******* ******** **** ****** ******* ********* Ca. XXXXX. I will pay the labor cost of $260.00, even though I feel the dealership should pay the full amount. I am also willing to go to another mechanic for a second opinion; I'm not trying to be unreasonable, I just want Just Better cars to do what is right. Ethical.
Initial Business Response
Read Complaint Details
Complaint: Information provided regarding proposed purchase of a vehicle during week long email/phone discussions was found to be invalid. I became interested in potential purchase of vehicle I found on the internet but am located 3 hours away. I informed ******* / *** of specifically which vehicle, my conditions, credit concerns with my divorce, etc. and the fact that my engine had just blown on my Expedition which meant I had no trade, because it was not drivable. Over the course of 1 week and over a half dozen emails and several phone calls I was several frustrations occurred which led me to wonder whether or not this business was reputable. I was first told I was approved for a "different" SUV when I had specifically stated which two I had interest in (both were 4x4) and the one I had been approved for was a 2x2. Then when I was eventually told I was approved for the one that I wanted (2007 4x4 4runner) I was encouraged multiple times to just pay a deposit and have it delivered. I maintained that I would not purchase a vehicle that I had not seen / driven first and would be more than happy to make the drive if it was confirmed that I was in fact approved for the loan in writing. (not pre-approved, or conditional. Over the course of several days I asked questions about the car / business that I was told it would be much easier to answer by phone, such as the hours of business and the condition of the vehicle however there was no problem with *** sending other more complicated emails regarding my credit so I felt this was simply to note anything that could lead to potential liability in the future in an email. The last and final issue resulted when I was actually ready to make the trip up to Roseville 3 1/2 hours away because I had again been told by loan as approved (not pre-approved)provided the terms of the loan and had agreed on the conditions. I requested if the 4runner could be held while I was in transit which would have only amounted to 1 business hour as I would be leaving at 6am to arrive at Roseville by 9:30am. This was ignored and when I requested confirmation of my loan I was told it would all be fine IF my income had not changed. I asked what kind of proof was needed to confirm this before I came and they requested payroll stubs so I scanned and emailed them this information. All of a sudden I then received a one line email stating "sorry we can't help you" after being told that my income appeared different (lower than I reported initially). I was furious. I know exactly how much money I make as I am salary and receive 26 paychecks a year. I reported slightly UNDER what I actually make annually from the very beginning therefore I know that my actual income was not reported wrong. I wanted to ensure I did not get to this point and have this problem which is why I provided all accurate information from the very beginning. I am under the impression that I had never been approved in the beginning and all the discussions regarding the vehicle had been a total waste of my time when I had been lead to believe that I had already been approved. I could have been looking at other options during this time if they had done this earlier in the week and been honest of my status. Rather I am finished doing business with this company.
Desired Settlement: NONE - This is not how you treat potential customers. I have been in healthcare management for 19 years and I was surprised at the result of this transaction. When I was told how this occurred and what changed I was never told or given an answer. My income was confirmed on prior emails to be consistent with my stubs so I should be given an answer as to what the company did / did not do that would have changed the outcome. ???
Business' Initial Response