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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Jala Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jala Auto Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 53482.
Type of Entity
Business ManagementMr. Issa Habeebi, General Manager
Auto Dealers - Used Cars
Alternate Business NamesSacramento Used Auto Sales, Inc.
Products & Services
Jala Auto Sales is a used car dealership.
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2400 Fulton Ave Ste C
Sacramento, CA 95825 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased SUV and next day overheated (thermostat was broken). Jala Auto will now not reimburse me for the defective car they sold me. Purchased SUV and next day overheated. They wanted me to drive my overheating SUV 20+ miles so they could look at it. Told them I was taking it in to the closest place I could find. Thermostat was broken and charge was $350 (have receipt). Jala Auto Sales (******-Salesman) knew of problem and sold car defectively or didn't know about the problem because they failed to perform safety check on car before being sold. Refuses to refund my cost to fix the problem, when problem occurred the next morning after selling me the car. Purchase date: 12-9-13 Problem date: 12-10-13 Sales Rep: ****** Amount of Repairs: $350 Amount not received from Jala Auto Sales: $350 Payment Method- My trade in(97 BMW) and $500 down
Desired Settlement: I am asking for them to reimburse me for the broken thermostat; a cost of $350.00
Contact Name and Title: **** ***
Consumer Response: I understand I bought an "as is" vehicle, and I did test drive car beforehand, and thought the thermostat would work properly after warmed up... You are a car dealership, did you have the car checked and did u make sure you were not selling a defective car... I guess you did not then instead of being a professional businessman and business owner, you threatened me on the phone and refused to pay for even half of repairs... Not happy at all! ******, your salesman said you do business the right way and that he would make sure I'm happy... More lies... And everyone I talked to had extreme attitude with me.. Do not get that mistaken.
Business Response: This will be the final note we really sorry about what happened to your car that day, you bought the car "AS IS NO WARRANTY" and we offer you more than one options to take car of the problem afterwards, but you don't give us any chance whatsoever. The General manager called to help you out to settle this problem, and you have had rejected all of his offers to help you by telling him that you have already filed complains and put alots of bad reviews about the dealership all over the internet, you did not leave him any options to resolve this issue.