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A BBB Accredited Business since
BBB has determined that Jala Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jala Auto Sales include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Issa Habeebi, General Manager
Auto Dealers - Used Cars
Alternate Business NamesSacramento Used Auto Sales, Inc.
Products & Services
Jala Auto Sales is a used car dealership.
Industry TipsCar Buyerâ€™s Bill of Rights:
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased SUV and next day overheated (thermostat was broken). Jala Auto will now not reimburse me for the defective car they sold me. Purchased SUV and next day overheated. They wanted me to drive my overheating SUV 20+ miles so they could look at it. Told them I was taking it in to the closest place I could find. Thermostat was broken and charge was $350 (have receipt). Jala Auto Sales (******-Salesman) knew of problem and sold car defectively or didn't know about the problem because they failed to perform safety check on car before being sold. Refuses to refund my cost to fix the problem, when problem occurred the next morning after selling me the car. Purchase date: 12-9-13 Problem date: 12-10-13 Sales Rep: ****** Amount of Repairs: $350 Amount not received from Jala Auto Sales: $350 Payment Method- My trade in(97 BMW) and $500 down
Desired Settlement: I am asking for them to reimburse me for the broken thermostat; a cost of $350.00
Contact Name and Title: **** ***
Consumer Response: I understand I bought an "as is" vehicle, and I did test drive car beforehand, and thought the thermostat would work properly after warmed up... You are a car dealership, did you have the car checked and did u make sure you were not selling a defective car... I guess you did not then instead of being a professional businessman and business owner, you threatened me on the phone and refused to pay for even half of repairs... Not happy at all! ******, your salesman said you do business the right way and that he would make sure I'm happy... More lies... And everyone I talked to had extreme attitude with me.. Do not get that mistaken.
Business Response: This will be the final note we really sorry about what happened to your car that day, you bought the car "AS IS NO WARRANTY" and we offer you more than one options to take car of the problem afterwards, but you don't give us any chance whatsoever. The General manager called to help you out to settle this problem, and you have had rejected all of his offers to help you by telling him that you have already filed complains and put alots of bad reviews about the dealership all over the internet, you did not leave him any options to resolve this issue.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|1/5/2012||Problems with Product/Service|