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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Highway Motors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Highway Motors, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 48354.
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 206664.
Type of Entity
Business ManagementMr. Benjamin Libby, Owner
Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service Auto Restoration
Products & Services
Highway Motors Inc. specializes in auto body repair, refinishing, full service mechanical repair, maintenance, alignments, tires, brakes, and we finance everything we sell. Highway Motors also offers quality used vehicles that have been thoroughly inspected by our mechanics.
Industry TipsAuto Repair - Road Signs of Good Business Buying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2961 Highway 32 Ste 71
Chico, CA 95973 (530) 895-5555 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (530) 893-2321(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: we purchased a car through highway motors in 2014. The vehicle came with a 30 day warranty and there were issues with the car that the dealership acknowledged would be repaired under the warranty before we purchased the car. The two main issues were the rear end needed to be replaced and there was an idle issue that would rev the engine up to 2k RPM and would make the vehicle difficult to stop. The dealership replaced the rear end before we purchased the vehicle and twice again after we purchased the vehicle. The idle issue was repaired before we took possession of the vehicle then twice again after we purchased the vehicle. Between the 6 attempts total, (3 on the rear end, 3 for the idle issue) the vehicle still has a vibration and rear end noise and it is becoming impossible to drive because of the danger of not being able to stop due to the idle issue. The idle issue has also sparked additional problems with the brakes and transmission as well. We have been trying to get Highway Motors to show performance on these Warranty issues and they have refused to return our calls regardless of who we leave messages with.
Desired Settlement: Take the vehicle back, provide documentation showing the vehicle as "paid off" on our credit report and refund our $2,000 down payment.