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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Exclusive Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Exclusive Motors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 268403.
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 87538.
Type of Entity
Business ManagementMr. Roman Mititiuk, President
Auto Dealers - Used Cars
Alternate Business NamesExclusive Auto Group, Inc. Exclusive Motors, LLC
Products & Services
This company offers used car sale services.
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4470 Yankee Hill Rd Ste 140
Rocklin, CA 95677 (916) 624-4700 (800) 417-7777 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (800) 417-7777(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2005 ***** ****** ******** from Exclusive Motors in Rocklin, CA on Aug. 7th 2014. Once I got there from my hometown Santa Cruz, I test-drove the car around with *****, the Business Owner, and he claimed that the car had been fully inspected and that there were no problems with the car. He also said that they had rebuilt the Turbo. Two weeks later after my purchase the car Oil Gauge started flashing so I took it into Good Year to get an oil change. The car should not have needed to get an oil change considering I did not even get to the mile point that I was supposed to get it checked at. The light continued to flash so I took it to the ****** Car Dealership Shop in Santa Cruz,CA. They said that I should get it repaired by the Company that sold it to me. After *****'s mechanic checked the car, he said that the oil was not being dispersed in the car and that is why the Oil Gauge flashed. ***** said that he was going to put in a new engine so I waited, in total, a month and two weeks. I was without a car and during the process I was forced to move to Washington State for personal reasons. I could not move until I had my car back from *****. When I picked up my car from ***** I asked him if there was any paperwork for the work that was done and he said, "No, you're good to go". I drove back to Santa Cruz, packed up my car and drove to WA. I got my car inspected by ********* Auto Car when my car started smoking and the mechanics showed me the coolant that was all over the bottom of my car. They told me that the engine was not new and that it was not even the right engine for the car. ********* told me that the motor has damage internally. Also the rack and pinion was leaking. The power steering reservoir is cracked. I also had to pay $359.58 to fix leaking cooling system hoses by the turbo, radiator hoses that were collapsed and broken. There are also plastic zip ties holding covers together for the engine. ***** wants me to have it towed down but has not gotten back to me in 2 weeks.
Desired Settlement: I would like the car to be returned to Exclusive Motors at their expense and to get my money back. I do not want to pay to have it towed over to them or to drive it all the way back to California. I do not want any part of Exclusive Motors anymore.
Business Response: Business states that they have been in contact with consumer and the issues are being resolved at the current time.