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BBB Accredited Business sinceAdditional Locations
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Seller of Pre-Owned vehicles utilizing the latest Internet Sales techniques to provide customers with NICER VEHICLES at competitive prices while giving them a comfortable sales experience. Full service financing with rates as low as 2.49%. Full Auto Repair and Servicing facility for most brands.
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A BBB Accredited Business since
BBB has determined that EMotorsWest.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for EMotorsWest.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 47833.
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 269283.
Type of Entity
Business ManagementMr. Todd Lutes, President Ron Nano, General Manager
Auto Dealers - Used Cars
Products & Services
EMotorsWest.com offers the following product(s): Pre-owned Vehicles and Servicing
Hours of Operation
|M||:||8:30 AM - 7:00 PM|
|T||:||8:30 AM - 7:00 PM|
|W||:||8:30 AM - 7:00 PM|
|Th||:||8:30 AM - 7:00 PM|
|F||:||8:30 AM - 7:00 PM|
|S||:||8:30 AM - 7:00 PM|
|Su||:||8:30 AM - 7:00 PM|
Method(s) of PaymentCash, check, major credit cards
Alternate Business NamesEmotorsWest.com Inc. Lutes Mitsubishi
Products & Services
EMotorsWest.com specializes in used car sales and service.
Industry TipsBuying a Used Car at a Dealership
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We bought a used 2011 Nissan Sentra SR and we paid in cash 14k plus but a couple days later the car died on me, I brought the car and they kept the car for 2 days and "fix" the car but next day after I picked the car up, it started doing the same. Today we are bringing the car back to eMotors west and they are being so rude, Carl the sales person was really rude and barely talked to us. I would like to know how can we get this issue fix and I also want reimburse for the last rental I had cause the first time I paid for it...
Desired Settlement: I need to get my money refund for the entire transaction or give me credit for a different car
Customer brought in vehicle with an intermittent problem that was difficult to duplicate. Needs to be noted that it was purchased without a warranty and we told them to bring it in so we could look at any issues since it was a recent purchase. We could not get the vehicle to duplicate the problem. For a second opinion, we took it to the Nissan dealer. They also could not get any check engine lights or codes to come up. They did recommend replacement of one coil, which we paid for at zero cost to the customer. They apparently had the same issue with the vehicle and we asked them to again drop it off for a look. We again could not duplicate and sent it back to the Nissan dealer to again verify. Nissan reset the computer and we asked Nissan to drive the vehicle various times over a couple of days to make sure all was well. After getting it back, we also did both cold start and warm starts and drove in the vehicle over 2 to 3 days trying to make absolutely sure it was fixed. This by the way, was done while the customer was in a rental vehicle at our expense. Remember, the vehicle was pre-owned and purchased without a warranty, but we still covered ALL costs and a rental car expense for the customer both times. I have no concept of how that was rude. We are sorry they were inconvenienced, but certainly went above and beyond a normal dealer response to handle their concerns. Customer is back in their vehicle and both the Nissan dealer and our service department state the vehicle operates correctly. In a perfect world, every car works perfectly and there are never issues. Since we are dealing with cars, with electronics and mechanical components that are not always easy to diagnose, things don’t always go perfectly. We did our best to handle them promptly and with concern for both their time and inconvenience by getting a second opinion and putting them in a rental vehicle at NO COST to them. We certainly try to do more and be better than others dealers, new and used, but there is obviously no way to please everyone. To be clear, all of our expenses, rental cars and money spent at Nissan for a second opinion was at ZERO cost to the customer on a pre-owned vehicle purchased without a warranty. We are very comfortable with how this customer was handled both during the transaction and when they notified us about their concern.
Read Complaint Details
Complaint: Signed contract for 2005 Honda Pilot. Did not allow for a final test drive per the due bill terms & have not repaired issues per warranty terms. Signed a contract for a 2005 Honda Pilot on 9/26/12. Part of due bill terms was an approval of a final test drive, Emotorswest did not allow me to accept and perform the final test drive. Had rough running and belt squealing noises. We have brought the vehicle in a total of (6) times for repair. Vehicle is still not repaired. Have several calls and emails into sales staff and owner. No one has responded. Full details are outlined in (3) page letter which I have sent to Emotorswest which I can send to BBB.
Desired Settlement: Would like to take the vehicle to a Honda Dealer service department for proper repairs at expense of Emotorswest. We feel as though Emotorswest have exceeded the reasonable number of attempts to repair the vehicle. Again, have received no response from Emotorswest. Have also contacted BAR because I have never received an invoice for any supposed work performed.
Business' Initial Response