BBB Business Review

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BBB Accredited Business since

EMotorsWest.com

Additional Locations

Phone: (916) 266-6250 Fax: (916) 266-7476 2820 Fulton Ave, Sacramento, CA 95821 http://www.lutesmitsubishi.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Seller of Pre-Owned vehicles utilizing the latest Internet Sales techniques to provide customers with NICER VEHICLES at competitive prices while giving them a comfortable sales experience.  Full service financing with rates as low as 2.49%.  Full Auto Repair and Servicing facility for most brands.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that EMotorsWest.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EMotorsWest.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on EMotorsWest.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 14, 2011 Business started: 10/01/2010 in CA Business started locally: 10/01/2010 Business incorporated 09/02/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056
The number is 47833.

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 269283.

Type of Entity

Corporation

Business Management
Mr. Todd Lutes, President Ron Nano, General Manager
Contact Information
Principal: Mr. Todd Lutes, President
Business Category

Auto Dealers - Used Cars

Products & Services

EMotorsWest.com offers the following product(s): Pre-owned Vehicles and Servicing

Hours of Operation
M: 8:30 AM - 7:00 PM
T: 8:30 AM - 7:00 PM
W: 8:30 AM - 7:00 PM
Th: 8:30 AM - 7:00 PM
F: 8:30 AM - 7:00 PM
S: 8:30 AM - 7:00 PM
Su: 8:30 AM - 7:00 PM
Method(s) of Payment
Cash, check, major credit cards
Alternate Business Names
EmotorsWest.com Inc. Lutes Mitsubishi
Products & Services

EMotorsWest.com specializes in used car sales and service.

Industry Tips
Buying a Used Car at a Dealership

Customer Review Rating plus BBB Rating Summary

EMotorsWest.com has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.