Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

CarMax, Inc

Additional Locations

Phone: (916) 782-2404 Fax: (916) 774-4902 View Additional Phone Numbers 1450 Eureka Rd, Roseville, CA 95661

Click for BBB Rating on CarMax, Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc.

Additional Information

BBB file opened: May 15, 2002 Business started: 02/01/1956 in CA Business incorporated 07/06/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 62318.

DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 41942.

DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 85195.

Type of Entity


Business Management
Mr. John Stokes, General Manager Ms. Diane Cafritz, Legal Counsel Mr. Austin Ligon, President
Contact Information
Principal: Mr. John Stokes, General Manager
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Products & Services

CarMax, Inc offers the following product(s): Company offers new and used cars sales services.

Alternate Business Names
Carmax Super Stores
Industry Tips
Buying a Used Car at a Dealership

Additional Locations

  • 1450 Eureka Rd

    Roseville, CA 95661 (916) 782-2404

  • 4300 Mchenry Ave

    Modesto, CA 95356

  • 8185 E Stockton Blvd

    Sacramento, CA 95828


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.