BBB Accredited Business since
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Sale of used cars
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A BBB Accredited Business since
BBB has determined that C J Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for C J Auto Sales include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementChris Howe, Owner
Auto Dealers - Used Cars
Method(s) of PaymentCash, Check, Money Order, Master Card, Visa, Discover, American Express, PayPal, Dinners Club, JCB, Union
Refund and Exchange PolicyAll vehicle sold AS-IS unless specifically stated otherwise
Products & Services
CJ Auto Sales is a used car dealer.
Industry TipsCar Buyerâ€™s Bill of Rights:
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/29/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: He solid me a truck with a bed enjoin and I would like hem to fix it. I believe he knew it was bad. rod started to knock, I took it to the car lots repair shop they said the enjon was no-good and needed rebuilt one. The car lot said that I bout as-is that it is my problem to fix it. The owner of the lot said he would pay for the motor and at it to the contract. I don't know if I did the right thing, but I left it there a the lot. The pick up was not driven all the time I had it. When I drove it form the lot I pick up my nefue We went about 4 miles, The truck quit running, so I then drove home and parked it. I check the oil with my nefue and we could not see entity oil on the dip stick. So I put en 2 qts. Then I rechecked the oil level it was over full. So I drained the exes oil. We could not see any oil on the dip stick ( it appeared not to have any oil at all! It was clear as water.) But when I put the oil in I could see a change in color, that is when I saw it had to much oil. The pick up is at the car lot. They are trying to blam me for every thing. Whit can I do? Can you help me? I contacted a lawyer he said he could help, and he said he could wen a law suit but he ned a retainer. I am 67 and on SSD and no money. Thank you for reading my compliant. **** ********* **** ***** Fe. St. ********* Ca. 95367 ************ *******@msn.com
Desired Settlement: To pay half of the repairers, add my part to the loan. I do not want to go where he has hes cars fixed.
BBB Case# ********
I went to there car lot looking for a pickup truck. I started working for a security company and it was very cold on the motorcycle so I wen looking for a pickup truck. I asked the owner of the car lot how much was the pickup. He stated it was 2795.00. I said the price sounds good. We went into the office at that time. Then he said it would be a $1000.00 more for financing the pickup, so it would be 3799 the 2799 was the cash price. At do time did I start the pickup. I asked if this was in house financing, he said NO the lone will go through a bank. I sold my motorcycle a few days later wen back to the lot talked to the owner, he got the keys and we went for a test drive. The owner went with me we went to 1st street and back the owner would not let go any further. He said “I am the only one at the lot” so so I had to turn around and go back. The test drive was about 2 1/2 mi The engine was still cold and it had good oil pressure.The owner stated to me that all the test drives was about 15 mim and the vehicle did not make any funny sounds. He stated to me the pickups engine was good. When the pickup was cold it had good oil pressure when I went on the test drive. Then I placed a deposit on the truck. Two days later I came back with the rest of the deposit. As to the warranty, I had no conversation with ***** **** about the warranty. I did with Ed, As we were filling out all the paper work, when we got to the part of the warranty/service, he told me that it was inchase I wanted to bring the truck back. But I like the truck and it had a good engine I did not need to worry about braining it back. So I went and turned it down.
We went to start the pickup, it head a dead battery. When we started the motor an let it ide
I noticed that it was was not charging. Ed told me to take it to O Riley's and have the battery checked. I drove to my house 2 blocks away. I picked up my nephew **** Mitchell and we were go to take a test drive to Modesto. On the way, when the motor got hot it started to have a knock. I pulled into O Riley’s, I got to check the oil, when I pulled out the dipstick I could not see any oil on it. Then I called **** over and recheck the dipstick we could not see any thing. So I bout two quarts of oil. I thought there was no oil in the crank case, with very low oil pressure that was the cause of the knocking. After I put in the 2 qts I could see it was over full. I have never have seen oil that clear be for, I cleaned the dipstick with a pice of paper it did not fell oily. Only after I added the oil could see a light trace of the color of oil. **** pointed out to me that I was looking at the wrong gage. I was looking at the oil pressure gage not the volt meter. What I thought it was not charging, it was really low oil pressure.
I went back to the car lot to talk to Ed and tell him what had happened. ** called the mechanic form the Pit Stop that does all there repair work.When he arrived I told him what had happened. And why I and how I over filled the oil. He explained that overfilling can hurt an ingine. He advised me to drain out some oil. I went to Jiffy Lub in Riverbank.
I told the manager what had happened he drained the oil. He listened to the knock, he thought it might a rod going out. I went back to the lot, talked to ** he said there is nothing he could do,scents the was Friday. He said to come back Monday.
This all happened all in four hours after I drove off the lot.
I kept the pickup over the week end and I did not drive it any where. Monday I went to talked to Ed again he said he talked to ***** and for me to take it to the Pit Stop for there mechanic to look at it a gain. The mechanic listen to the engine said the over filling the oil level caused the engine to knock and blamed me for it. The oil pressure was at 20 lbs at idle. I tyed to tell them, put on the bark and in to gear an if a a stop light the oil pressure goes to 0 lbs. One of the other guys that was there told me to go a change the oil pressure would come back up, and I could processibility of a plugged oil filter and that is why I have no oil pressure.
I feel like a victim. I bout the pickup on December 21,2013 Saturday mourning, after we got started, I got the oil pressure and the volt meter mixed up. So there was no oil pressure when I left the lot. Going down the road it showed 40 lbs.pressure at the stop light with the brake on and in gear it would be 0 lbs pressure. We heard a knock so we ( **** and myself) thought we were low on oil. We went to ORily’s and checked the dipstick we could not see any thing on it. What ever it was it was not engine oil. When I put the oil in it changed color and then I can see it was over full. I had the oil drained that day. (3 hours after I put it in) This all happened four hours after I drove it off the lot.
When I went to the Pit Stop and talk to the mechanic all that he would talk about was the overfilling the oil. Not about the engin knock, lost all power go down the road, it died on me at a stop. He checked the scending unit for the oil pressure it read 20 lbs. And that is OK. I put the brack on and put is gear the oil pressure went to 0. He would not take a look at it. Sad it was fine. I felt they were just shinning me on.
On December 23,2013 I took the truck back to the lot. I talk to ED he stated that ***** said the him and the mechanic talk it over and the truck would need a short block, about $2,000. It is hard for me to belive that 2 qts over full less than 7 mi would do all the damage. I fell this is a scam. The pit stop was going to put the engin in, that is why I took the pickup back. I don’t trust the guys at Pit Stop. If ***** would have scent it to Engine Renew I would have took hem on his offer. For a 2799 pickup it would engine and all would have cost me 9,000
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I purchased a f 150 on the 18 of June has been in the does dealership since the 20th of June and not working no help from the dealer My husband and I purchased a ford f150 on June 18, 1013 as of today July 25,2013 the truck is still in the shop the day we purchased the truck it lost power on the way home from the dealer we had the truck taken to the ford dealer in Oakdale the amount of issues at this time is fuel lines had holes in them their was gas in the oil the fuel filter was done and had to be replaced the four catalytic converters were all need to be replaced the lights all stay on check engine all dummy lights and oil pressure would decline greatly when accelerating total cost 1418.00 on top of ball joints for 360.00 spoke with ***** the owner and was told to bad we have only had the truck in ate position for a day and a half for over a month in the shop
Desired Settlement: We would like and deserve repair cost of this truck
Business' Initial Response
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.