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Northeast California

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C J Auto Sales

Phone: (209) 863-8999 Fax: (209) 863-8999 3832 Atchison St Highway 108, Riverbank, CA 95367 http://www.cjautosalesonline.com

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Description

Sale of used cars

BBB Accreditation

A BBB Accredited Business since

BBB has determined that C J Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for C J Auto Sales include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on C J Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 08, 2007 Business started: 11/01/2005 in CA Business started locally: 11/01/2005
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056

Type of Entity

Sole Proprietorship

Business Management
Chris Howe, Owner
Contact Information
Principal: Chris Howe, Owner
Business Category

Auto Dealers - Used Cars

Method(s) of Payment
Cash, Check, Money Order, Master Card, Visa, Discover, American Express, PayPal, Dinners Club, JCB, Union
Pay
Refund and Exchange Policy
All vehicle sold AS-IS unless specifically stated otherwise
Products & Services

CJ Auto Sales is a used car dealer.

Industry Tips
Car Buyer’s Bill of Rights:

Additional Locations

  • 3832 Atchison St Highway 108

    Riverbank, CA 95367

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Complaint Detail(s)

8/29/2014 Problems with Product/Service
2/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: He solid me a truck with a bed enjoin and I would like hem to fix it. I believe he knew it was bad. rod started to knock, I took it to the car lots repair shop they said the enjon was no-good and needed rebuilt one. The car lot said that I bout as-is that it is my problem to fix it. The owner of the lot said he would pay for the motor and at it to the contract. I don't know if I did the right thing, but I left it there a the lot. The pick up was not driven all the time I had it. When I drove it form the lot I pick up my nefue We went about 4 miles, The truck quit running, so I then drove home and parked it. I check the oil with my nefue and we could not see entity oil on the dip stick. So I put en 2 qts. Then I rechecked the oil level it was over full. So I drained the exes oil. We could not see any oil on the dip stick ( it appeared not to have any oil at all! It was clear as water.) But when I put the oil in I could see a change in color, that is when I saw it had to much oil. The pick up is at the car lot. They are trying to blam me for every thing. Whit can I do? Can you help me? I contacted a lawyer he said he could help, and he said he could wen a law suit but he ned a retainer. I am 67 and on SSD and no money. Thank you for reading my compliant. **** ********* **** ***** Fe. St. ********* Ca. 95367 ************ *******@msn.com

Desired Settlement: To pay half of the repairers, add my part to the loan. I do not want to go where he has hes cars fixed.

Business Response: BBB Case# ********
CJ Auto Sales
3832 Atchison Street
Riverbank, CA 95367

**** *********,

Thanks for the correspondence. Very sad to hear about the problems with your truck. I really wish trucks would last a million miles without a problem of any kind, and require no maintenance. But the reality is that all machinery has a risk of breaking. With that being said, the vehicle is 19 years old and has 215,000 miles on it.

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**** came by the dealership multiple times looking at different vehicles. He said he had a motorcyle and was getting a job that required a car, and the he was going to commute to Stockton. I first showed him some commute cars, but he wanted an SUV or Truck. His funds where limited and he asked about the least expensive SUV and Pickup that we had. **** picked the 1995 Chevrolet 1500, Extended Cab, 4x4 as the vehicle he wanted. He had listened to this truck run on several occasions in the past, and also took it on a 15 minute test drive with me. He checked out just about everything, 4WD, A/C, Power Windows, Power Locks, etc. After the test drive **** stated that he wanted the vehicle. AT NO TIME DID THE VEHICLE MAKE ANY FUNNY SOUNDS. I personally have been on several test drives previously in this vehicle and each time it ran and drove fine.

I talked with **** about getting a warranty/service contract and he turned it down, thus purchased the vehicle AS-IS NO WARRANTY. (enclosed in your paperwork)

**** put down a deposit and came back a few days later with the required down payment for his loan, and purchased the vehicle. ** took care of ****'s transaction as I was on vacation for the *****tmas and New Year holiday.

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**** called back on the following day and talked to ** stating that the battery wasn't charging properly and that he had to rev the engine to about 3000 RPM's to get the guage to go past 1/2 way. Later that same day or the next day **** called back and stated that he was looking at the oil guage and not the voltage/amp guage and that all was OK.

The following day or so he called back again this time stating that his nephew said he heard a ticking noise. **** and his nephew checked the oil and found none. He told ** that he added 3-4 quarts of oil. After driving the vehicle he said things got worse and the engine started making bad sounds. ** called me at home, and I was able to get a hold of a mechanic at one of the local shops in Riverbank. He went by the dealership and took a look at the vehicle.

When the mechanic got to the vehicle he pulled the oil dip stick and found the oil level approximately 4" high on the dip stick which is about 3-4 quarts over full. Condidering that the engine holds four quarts of oil, and the filter one, this is approximately double the recommended oil level. **** then started the vehicle for the machanic and it was making a bad sound. The machanic told him to shut it down. The machanic explained that overfilling an engine with oil can hurt it just like one being underfilled. He recommended that he remove the excess oil and see if the engine would return to normal. **** told the machanic that it was his mistake on overfilling the oil.

Sometime in the next day or so **** took the vehicle to an oil change place and had the excess oil removed. He also went by the machanic's shop to have him take another look stating that the noise was still there, and that the vehicle had no oil pressure. The machanic looked at the guage and it showed just a bit more than 20lbs at idle and 45-55lbs off idle. The machanic told **** that the oil pressure was fine, but that to find the source of the noise problem would require more investigation.
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Drastically overfilling an engine with oil sometimes has consequnces, and in this case is appears some damage was done...

**** asked for assistance with the vehicle, and ** relayed the request to me. **** and I got along well on the test drive before the holidays and I knew that without the vehicle his job might be at stake. I was able to get approval for CJ Auto Sales to assist **** on the fix for his vehicle and add the funding to the end of the loan.

I had ** relay this information to ****. ** presented the idea to ****, but he didn't like the idea that he had to pay anything. Eventually this ended in **** complaining loudly and throwing the turck keys on the desk with the intent of not paying for the vehicle. It even got to the point that ** had to ask him to leave.

Since **** gave back the keys and was not going to pay for the vehicle, CJ Auto Sales repossessedd the vehicle. (This is the only legal way to gain possession of the vehicle under these circomstances.)
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At this point I believe we are past the ability to easily remedy the situation as the paperwork has already been filed. If he would like to call me and talk, we might be able to work something out, but the additional costs will have to be paid.


Sincerely,

***** ****
CJ Auto Sales
209-863-8999

Consumer Response:  
Complaint: *******

I am rejecting this response because:

  I went to there car lot looking for a pickup truck. I started working for a security company and it was very cold on the motorcycle so I wen looking for a pickup truck. I asked the owner of the car lot how much was the pickup. He stated it was 2795.00. I said the price sounds good. We went into the office at that time. Then he said it would be a $1000.00 more for financing the pickup, so it would be 3799 the 2799 was the cash price. At do time did I start the pickup. I asked if this was in house financing, he said NO the lone will go through a bank. I sold my motorcycle a few days later wen back to the lot talked to the owner, he got the keys and we went for a test drive. The owner went with me we went to 1st street and back the owner would not let go any further. He said “I am the only one at the lot” so so I had to turn around and go back. The test drive was about 2 1/2 mi The engine was still cold and it had good oil pressure.The owner stated to me that all the test drives was about 15 mim and the vehicle did not make any funny sounds. He stated to me the pickups engine was good. When the pickup was cold it had good oil pressure when I went on the test drive. Then I placed a deposit on the truck. Two days later I came back with the rest of the deposit. As to the warranty, I had no conversation with ***** **** about the warranty. I did with Ed, As we were filling out all the paper work, when we got to the part of the warranty/service, he told me that it was inchase I wanted to bring the truck back. But I like the truck and it had a good engine I did not need to worry about braining it back. So I went and turned it down.

 

We went to start the pickup, it head a dead battery. When we started the motor an let it ide

I noticed that it was was not charging. Ed told me to take it to O Riley's and have the battery checked. I drove to my house 2 blocks away. I picked up my nephew **** Mitchell and we were go to take a test drive to Modesto. On the way, when the motor got hot it started to have a knock. I pulled into O Riley’s, I got to check the oil, when I pulled out the dipstick I could not see any oil on it. Then I called **** over and recheck the dipstick we could not see any thing. So I bout two quarts of oil. I thought there was no oil in the crank case, with very low oil pressure that was the cause of the knocking. After I put in the 2 qts I could see it was over full. I have never have seen oil that clear be for, I cleaned the dipstick with a pice of paper it did not fell oily. Only after I added the oil could see a light trace of the color of oil. **** pointed out to me that I was looking at the wrong gage. I was looking at the oil pressure gage not the volt meter. What I thought it was not charging, it was really low oil pressure. 

 

I went back to the car lot to talk to Ed and tell him what had happened. ** called the mechanic form the Pit Stop that does all there repair work.When he arrived I told him what had happened. And why I and how I over filled the oil. He explained that overfilling can hurt an ingine. He advised me to drain out some oil. I went to Jiffy Lub in Riverbank.

I told the manager what had happened he drained the oil. He listened to the knock, he thought it might a rod going out. I went back to the lot, talked to **  he said there is nothing he could do,scents the was Friday. He said to come back Monday.

This all happened all in four hours after I drove off the lot. 

I kept the pickup over the week end and I did not drive it any where. Monday I went to talked to Ed again he said he talked to ***** and for me to take it to the Pit Stop for there mechanic to look at it a gain. The mechanic listen to the engine said the over filling the oil level caused the engine to knock and blamed me for it. The oil pressure was at 20 lbs at idle. I tyed to tell them, put on the bark and in to gear an if a a stop light the oil pressure goes to 0 lbs. One of the other guys that was there told me to go a change the oil pressure would come back up, and I could processibility of a plugged oil filter and that is why I have no oil pressure.

 

 

 

Summary 

 

I feel like a victim. I bout the pickup on December 21,2013 Saturday mourning, after we got started, I got the oil pressure and the volt meter mixed up. So there was no oil pressure when I left the lot. Going down the road it showed 40 lbs.pressure at the stop light with the brake on and in gear it would be 0 lbs pressure. We heard a knock so we ( **** and myself) thought we were low on oil. We went to ORily’s and checked the dipstick we could not see any thing on it. What ever it was it was not engine oil. When I put the oil in it changed color and then I can see it was over full. I had the oil drained that day. (3 hours after I put it in) This all happened four hours after I drove it off the lot.

 

When I went to the Pit Stop and talk to the mechanic all that he would talk about was the overfilling the oil. Not about the engin knock, lost all power go down the road, it died on me at a stop. He checked the scending unit for the oil pressure it read 20 lbs. And that is OK. I put the brack on and put is gear the oil pressure went to 0. He would not take a look at it. Sad it was fine. I felt they were just shinning me on.

 

On December 23,2013 I took the truck back to the lot. I talk to ED he stated that ***** said the him and the mechanic talk it over and the truck would need a short block, about $2,000. It is hard for me to belive that 2 qts over full less than 7 mi would do all the damage. I fell this is a scam. The pit stop was going to put the engin in, that is why I took the pickup back. I don’t trust the guys at Pit Stop. If ***** would have scent it to Engine Renew I would have took hem on his offer.  For a 2799 pickup it would engine and all would have cost me 9,000   



Sincerely,

**** *********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I purchased a f 150 on the 18 of June has been in the does dealership since the 20th of June and not working no help from the dealer My husband and I purchased a ford f150 on June 18, 1013 as of today July 25,2013 the truck is still in the shop the day we purchased the truck it lost power on the way home from the dealer we had the truck taken to the ford dealer in Oakdale the amount of issues at this time is fuel lines had holes in them their was gas in the oil the fuel filter was done and had to be replaced the four catalytic converters were all need to be replaced the lights all stay on check engine all dummy lights and oil pressure would decline greatly when accelerating total cost 1418.00 on top of ball joints for 360.00 spoke with ***** the owner and was told to bad we have only had the truck in ate position for a day and a half for over a month in the shop

Desired Settlement: We would like and deserve repair cost of this truck

Business Response: Business' Initial Response
Thanks for the correspondence. I' m always saddened to hear of a customer having a problem with a vehicle. I would personally like to sell vehicles that will go a million miles without a problem of any kind, that require no maintenance. But the reality is that all machinery has a risk of breaking. It's unfortunate that you had a failure shortly after you took possession of the vehicle. The 1997 Ford F-150 that you purchased was driven by several of our staff and showed no signs of any power loss issues. I personally took the vehicle on three test drives in the weeks prior to you purchasing, and never had an issues with loss of power. With that being said, the vehicle is 16 years old and has 200,000 + miles on it. Mr.& Mrs. ********* came to the dealership and checked out the car for approximately 15 to 20 minutes prior to going on a test drive. At the end of the test drive both Mr. and Mrs. ********* decided to purchase the vehicle and had no complaints. The ********** decided to purchased the vehcile AS-IS NO WARRANTY even though they were offered a service contracts/warranty..... (the as-is contract is signed and enclosed in your paperwork) ******** did call me at a later date. I'm not sure exactly what day it was, but by the conversation the vehicle was already at the Ford dealership per her statement. She stated that she took the vehicle to a tire store for some type of vehicle inspection, and that they recommended to replace the ball joints. She said she was fine with replacing the ball joints as the vehicle is older. She then stated that shortly after leaving the tire store that the vehicle lost power, and started to die, and was hard to keep running. She stated that she took it to the Ford dealer afterwards. She vaguely mentioned somthing about fuel, but I really can't remember the exact statement. She also mentioned something about dash lights, but nothing specific. She stated that the Ford dealer still hadn't repaired the underlying problem. The Ford dealership said it might be burnt valves inside the engine which would require a whole new engine. She said that due to the short time frame from purchase to problem that we CJ Auto Sales should pay for the repairs which was in the $1400.00+ range at this point and climbing; in addition, the $1400.00 has been spent on work that has not resolved the underlying problem. I said by your description it doesn't sound like the Ford dealer knows what is wrong with the vehicle. I stated that the description that she gave me isn't consistant with the description of the recommended repairs. She stated that she would have the Ford dealership call me with what they found. I recieved no call from the Ford dealership or ********. NOW TO CURRENT... The new diagnostic from the Ford dealer is a bad fuel filter, holes in the fuel lines, and bad catalytic convertors. If the fuel lines had multiple holes the fuel would be leaking all over as the fuel pressure runs in the 40 to 60 PSI range. Bad convertors rarely would cause a vehicle to die, or ALL lights on the dash to come on, AND the vehicle is still not running correctly. Certainly sounds like the Ford dealership still doesn't have a handle on the problem. From a business perspective it appears that the ********** would like the benifits of a warranty without paying for one. This is not fair to those customers that do purchase a warranty. That would be an unfair business practice. That aside, ******** never asked me if I could assist prior to authorizing repairs/costs to the vehicle. A more normal process would be to call us and ask for some assistance or if we could take a look prior to incuring costs. That would allow us to evaluate the vehicle and see if we could assist in the repair. At this time the vehicle has been to two repair facilities, one to work on ball joints and another to work on the running issue. CJ Auto Sales doesn't have a repair facility, although we do work with several local repair shops where we trust their diagnostics. (Most of the time for free, and repair costs are minimal.) In this case there were no signs of a pre-existing condition prior to purchase. Without seeing the vehicle prior to another repair shop CJ Auto Sales is not offering any assistance. Sincerely, ***** **** CJ Auto Sales XXX-XXX-XXXX

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) First note I did speak with ***** on the truck and he was going to call me back with the details from his driver that drove the vehicle and never did he also told me that the ford dealers service dept did not know what they were doing. ** the sales person at cj auto was unable to even get into the truck for the test drive I had my son look up the title and found their was 4 recalls that needed to be done on the truck when my husband asked About the warranty we were told their was none never offered. Extended warranty. At this point we have a book on all the repairs done and still have to do the catlitic converters I am not surprised that cj auto sales will not help every conservation my husband and I had with ***** became he knows more then Anyone else I am disappointed that they take advantage of their coustomers in this way

Business' Final Response
*** First note I did speak with ***** on the truck and he was going to call me back with the details from his driver that drove the vehicle and never did I told her that there was no driver report of any power loss issue on the vehicle. I also told her that in the test drives I was on, there was no power loss issue. I told ******** that I would check with the driver that picked up the car verbaly to see if he noticed anything and that if he did I would get back to her. ONLY if he noticed something! Driver reports are required only if the driver notices something wrong with the vehicle. If all is good no driver report is needed or filed. *** he also told me that the ford dealers service dept did not know what they were doing. I think this one is self explanitory, as the *********'s have athorized 1400 dollars to be spent on the vehicle and still the problem persists. **** ** the sales person at cj auto was unable to even get into the truck for the test drive I had my son look up the title and found their was 4 recalls that needed to be done on the truck when my husband asked About the warranty we were told their was none never offered. All vehicle are sold AS-IS NO WARRANTY, but you can purchase an extended service contracts/warranty which was offered to the Hemingways. The ********** decline to purchase an extended service contract/warranty. (The as-is contract is signed and enclosed in your paperwork) *** At this point we have a book on all the repairs done and still have to do the catlitic converters. The repairs being done and costs associate with them were authorized by the *********'s, not CJ Auto Sales. A more normal process would be to call us and ask for some assistance or if we could take a look prior to incuring costs. That would allow us to evaluate the vehicle and see if we could assist in the repair at our expense. ******** never asked me if I could assist prior to authorizing repairs/costs to the vehicle. She stated that I needed to pay the cost of repairs after she authorized the Ford dealership to proceed with repairs. **** I am not surprised that cj auto sales will not help every conservation my husband and I had with ***** became he knows more then Anyone else First, I haven't talked to Mr. ********* on this issue at all. I certainly don't know more than anyone else, but I do know basic diagnotic principles. #1) The vehicle left the lot working just fine, NO PROBLEMS. ( No fuel leaks, No power loss issue, No dash lights on ) #2) The next day after leaving a tire shop, all the lights on the dash came on, and the vehicle lost power and was hard to keep running. ( NOTE: all this happened at the same time) #3) The *********'s took the vehicle to the dealership and authorized $1,400.00 dollars to repair the issues without first talking to CJ Auto sales. #4) The problem still isn't fixed. Meaning I'm sure she will want more money down the road as the Ford dealership works towards problem resolution. #5) The ********** want CJ Auto Sales to pay the Ford dealership repair bill... The repair bill that hasn't fixed the problem. In order for the diagnostic to be accurate we have to believe that all the items went bad at once! And even if it were true this wouldn't resolve the issue of all the dash lights being on. Certainly sounds like the Ford Dealership doesn't have a good grasp of the problem. *** I am disappointed that they take advantage of their coustomers in this way I'm disapointed that the customer didn't ask for assistance prior to authrizing costs. I'm disapointed that the *********'s didn't purchase a service contract to protect them from repair costs. (IT WAS OFFERED) I'm disappointed that the ************* want the benifits of a service contract now without paying for one. (This is not fair to those customers that do purchase a service contract and would be an unfair business practice.) Sorry to say...but I feel that the *********'s are trying to take advantage of us... In this case there were no signs of a pre-existing condition prior to purchase. There was no assistance asked for prior to taking the vehicle to the Ford Dealership. A Choice the *********'s made. The repairs that the *********'s want payed for haven't fixed the issues. IF... CJ Auto Sales were to reimburse the *********'s authorized repairs to the Ford dealership, CJ Auto Sales would be implying that there was a warranty on the vehicle. This vehicle was sold to the *********'s "AS-IS NO WARRANTY" as per California law. There were no warranties implied or expressed at the time of sale. So CJ Auto Sales is unable to pay for or make any repairs after the sale under these circumstances.

BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.

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