This Business is not BBB accredited
Phone: (916) 474-5140 308 Riverside Ave, Roseville, CA 95678
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Auto Max include:
- Length of time business has been operating
- 1 complaint filed against business that was not resolved
Factors that raised the rating for Auto Max include:
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Hamze Maadarani, Owner
Auto Dealers - Used Cars Auto Dealers - Online
Products & Services
Auto Max specializes in used vehicle sales.
Industry TipsCar Buyerâ€™s Bill of Rights:
THIS LOCATION IS NOT BBB ACCREDITED
308 Riverside Ave
Roseville, CA 95678 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: **** promised a 90-day warranty. It was not effective until 2 months after sale, then was expired because mileage on the bill of sale was incorrect. Vin 4S3bh6653yXXXXXXX. Sales Agent was ****. Bill of Sale on 2000 Subaru Outback dated 8/19/12, with 90 day warranty promised verbally by ****. There was no mention of a 4,500 miles limit for the warranty. The mileage listed on the Bill of Sale was 118,596, although the buyer, ****** ********** remembers that the mileage was almost 120,000. 12 days after sale, on 8/31/12 the head gaskets went out. The mileage on the *** **** receipt on that date was 120,399(1,803 more than on Bill of Sale.) Auto Max kept the car for three weeks until 9/21/12, buyer paid $800 for the repair because the warranty was not turned on. 20 days later on 10/13/12 the transmission went out. On 10/19/12. at buyer's insistence, **** turned on the warranty with GWC. However, the warranty was not honored at that point because the the mileage was 864 miles over the mileage limit. It was 123,960 at the Auto Doctor on 10/13/12. Google maps lists the distance form the dealer to the drivers home at XXXXX ******** ***** ******** CA as 85.1 miles. Even with the three trips required by the diver to go back to the dealer, it is not possible that she put 5,364 miles on the car in the 22 days that she drove it. Those trips put 510.6 miles on the car. For part of the time that the driver did have the car, she lived in Reno and worked in Truckee. Even if she had driven 60 miles round trip from Reno to Truckee (which did not) she would have put on only 1,320 miles for her commute in the 22 days that she had the car. A reasonable estimate of mileage put on the car is 1830.6, not 5364. If the mileage listed on the bill of sale was accurate, she would have been within the warranty at the 10/19/12 claim.
Desired Settlement: I am seeking that the dealer correct the starting mileage on the bill of sale to 120,000 so that the warranty may be properly applied. Also I am seeking reimbursement for the $800 head gasket repair which should have been covered by the warranty, 100 for the diagnostic on the transmission repair, and for $600 for the loss of use of the car for three weeks. Alternatively, the dealer can refund the purchase.
To whom it may concern.
Please note that the customer is not satisfied with the business response.
BBB's Final Determination: The business failed to resolve the complaint issues.
|4/2/2012||Problems with Product/Service|
|1/9/2012||Problems with Product/Service|
|10/10/2011||Problems with Product/Service|