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Start With Trust®
In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for American Auto Sales include:

  • Length of time business has been operating

Factors that raised the rating for American Auto Sales include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 10, 2012 Business started: 08/24/2010 Business started locally: 08/24/2010 Business incorporated: 08/24/2010 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
http://www.dmv.ca.gov/olinq2/welcome.do
Phone Number: (800) 777-0133

Type of Entity

Corporation

Business Management
Mr. Eyad Ilian, Owner
Contact Information
Principal: Mr. Eyad Ilian, Owner
Business Category

Auto Dealers - Used Cars

Alternate Business Names
American Auto, Inc
Products & Services

American Auto Sales is a used car dealership.

Industry Tips
Car Buyer’s Bill of Rights:

Additional Locations

  • 625 6th St

    Orland, CA 95963 (530) 865-9000 (530) 865-9275

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (530) 865-9000(Phone)
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Complaint Detail(s)

9/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Consumer states that she bought a vehicle from the company on June 29th and they committed fraud. They sold it to me knowing it was broken. After two weeks, she couldn't get the vehicle started. She contacted the company and they told her to bring it in. They supposedly had it fixed and now it has broken down again. She had to call a tow truck to have it towed back to the dealership. They are stating that she had been hot rodding around and she blew the engine and transmission. She states this is not the case, they sold the vehicle to her with the problems already pre-existing.

Desired Settlement: Consumer states that she wants them to refund her money and take the vehicle back.

Business Response: Business' Initial Response
The vehicle was sold to the customer as is. Although the Dealership is not obligated to do anything to the vehicle we called ****** and asked her to come in so that maybe we can help her, she said she would come in and she never did.

Consumer's Final Response
this is in regards to the complaint i just received in the mail.i have been out of town and wanted to respond to this matter.the buisness owner did not offer me to help fix the vehicle..he offered me $300.00to fix the vehicle and ****** also told me to keep it a secret from his big boss.i declined the money and am now moving forward with court proceedings..i wish to please have this case reopened to the fact that this buisness does not do buisness well..

Business' Final Response
the vehicle was sold as is, and all customers have the right to have the vehicle inspected on or off the lot before the purchase. although it was sold as is we helped the customer which we did not have to. we also offed more help to the customer but she did not reply or come into the dealership.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

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