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BBB Accredited Business since
Phone: (916) 487-2066 3428 Fulton Ave, Sacramento, CA 95821
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A/A Auto Sales offers used auto sales.
A BBB Accredited Business since
BBB has determined that A/A Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A/A Auto Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 35168.
Type of Entity
Business ManagementMr. Assad Madadifar, Owner
Auto Dealers - Used Cars
Alternate Business NamesA&A Auto Sales
Products & Services
A & A Auto Sales is a used car dealership.
Industry TipsBuying a Used Car at a Dealership
3428 Fulton Ave
Sacramento, CA 95821 (916) 487-2066 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Purchasing a vehicle at auction where it was clearly indicated with mechanical issues and then selling it on without making any attempt to repair. The sales person blatantly lied to me about the mechanical issues of the vehicle, despite me asking him and when I saw the auction documentation it was all clearly detailed when they purchased it. They made absolutely no attempted to repair and just turned straight around and sold it to me knowing all the issues. I've sent them a letter and haven't received a response.
Desired Settlement: I'm looking for a refund for the warranty that I purchased and some sort of good will gesture for selling me a vehicle with know mechanical issues and blatantly lying about them. Failure to resolve this will result in me filing a claim in small courts... I will not let this lie.
Business' Initial Response
Read Complaint Details
Complaint: Dealer made harrassing calls; threats I purchased a car for $5500., after tax & License, the total was $approx. $6200. I paid $5000. cash. dealer allowed me to make 6 pmts of $193.78. First pmt was due on 6/4/13. Dealer called me on 6/4 and I apologized. I inadvertently thought pmt date was 6/7. I told dealer I would drop pmt in mail on 6/5-to which he agreed. Dealer called me on 6/6/13 threatening to reposses vehicle if pmt was not in his office by 5:00. I asked did he have a grace period, he said yes. Dealer used the simple interest contract, which states "if payment is more than 10 days late you may be charged 5% of the amount due". Dealer told me in call of 6/4 that there was a $20.00 late fee. In call of 6/6 he indicated it was a $25.00 late fee. In addition, upon delivery of vehicle, dealer promised to make a few repairs (without charge), which were NOT complete upon delivery (as promised). I brought car back to dealer for repairs. Stayed in the mall for 6 hours, which dealer made repairs. We had discussed more than once that these repairs would be free of charge. When i returned to dealership to retrieve vehicle, dealer indicated that "these repairs costs him $700.00, and asked that I pay $200.00'. When I advised dealer that he had verbally told me these repairs would be free, he backed off and simply said "that was my fault". This dealer is UNSCRUPULOUS and should be double checked. He appears shady to me (at best). After the harassing calls, I have decided to pay the balance owed without making monthly installments. Due to the unprofessional nature, I prefer to have no further dealings with this establishment. Thank you
Desired Settlement: I would simply like to receive a letter of apology from this business for making the threatening call to me.
Business' Initial Response