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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Valley BMW meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Valley BMW include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 50167.
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 211480.
Type of Entity
Business ManagementMr. Ed Fitzpatrick, President Mr. Ryan Fitzpatrick, General Manager
Auto Dealers - New Cars Auto Repair - Maintenance
Alternate Business NamesFitzpatrick Dealership Group
Industry TipsAuto Repair - Road Signs of Good Business Buying a Used Car at a Dealership
4369 Mc Henry Avenue
Modesto, CA 95356 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 605-3795(Phone)
- (800) 605-3798(Phone)
- (855) 462-6254(Phone)
- (855) 482-4727(Phone)
- (888) 339-4269(Phone)
- (209) 550-2633 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called Valley BMW on 11/4/13 and asked the service person (**** ******) how much would they charge for a diagnostic check and he quoted me an amount of 145.00. My friend and I had my 2000 BMW towed to Valley BMW and spoke with **** again. During this discussion I explained the issues with the vehicle and **** also stated again that the fee for a diagnostic check would be 145.00. I signed the document and was told that the diagnostic check should be completed by 11/5/13. I called **** on 11/5/13 and he told me they hadn't started on my vehicle. He then called me on 11/6/13 and stated that the diagnostic check amount was already up to 900. **** also went on to stated that the battery was completely dead and the plugs were inserted improperly. I questioned why was the diagnostic amount was higher than the 145.00 quoted **** then stated that the diagnostic check was 145.00 per hour. I told him that he led me to believe that the 145.00 was a flat fee vs. a per hour charge. At this point the car was still not running. On 11/7/13 my friend and I called Valley BMW and spoke with a different service rep because **** was already gone for the day. This service rep was a little put out that we were asking questions regarding the 145.00 per hour fee for a diagnostic check and the fact that there was still no clear idea what the issue was with the vehicle. The Rep called back later on 11/7/13 to say that the vehicle needed in addition to new battery the car needed a new alternator. He also explained that he wasn't sure how long it would take to get the alternator. The car wasn't ready until Monday 11/11/13 and the amount of the repairs was 2500.00 + some change. I don't feel that I should be charged a per hour fee for the diagnostic check. I called a couple of other BMW dealerships and neither of them charge a per hour diagnostic fee. I sent Valley BMW email to state my dissatisfaction and on two different emails from them they asked me if I received the response and I stated no. Product_Or_Service: 11/4/13 Order_Number: *****
Desired Settlement: Refund I would like to be charged only one 145.00 for the diagnostic check vs. 145.00 per hour.
Business Response: You towed your vehicle in on 11/04/13. Your stated concern was, "Customer states the vehicle will not start, battery is about 2 weeks old but dead now. The vehicle has been sitting for approx. 3 months, after battery replacement the engine would crank over but it would not start. Customer has had a problem with the alarm going off on it's own and may have drained the battery." After the initial diagnosis our Service Advisor contacted you advised you that your battery would not hold a charge and needed to be replaced and requested additional time to needed to check why modules in the car were not communicating, why your battery was not charging, fuses oot of place, etc. This was all clearing explained and authorized by you. No repair center has a flat rate for diagnosis of this level.
Consumer Response: There were other BMW dealerships who charged a flat rate for the diagnostic work. I believe that the dealership has some deceptive practices because they don't clearly state that the 145.00 is a hourly rate. They also kept the car for a week which ran the hourly rate way up.
Problems with Product/Service
Read Complaint Details
Complaint: In April 2012 I took my 2007 550 BMW to be checked for continuous battery dying This being the second battery this car had drained A third battery was installed After diagnosis from Valley BMW it was recommended the following: 1. Battery replacement Third battery 2. Side door (passenger side) handle replacement 3.Replacement of RDC and PDC modules in the trunk 4. Alternator and KGM After all recommendations were agreed to be fixed I paid the amount of $2934.46 for all repairs made to my BMW Again early this year my car started to drain the battery and I returned to Valley BMW to have it checked They refused to do anymore work on it I feel that repairs were made to things that were not the case of problem with the car It is my understanding that i paid for a service that should have been guaranteed on these repairs I feel I should be reimbursed on some of these fees At this moment my car is at another auto shop ****** ***** experienced authorized with BMWs going thru repairs that Valley BMW overlooked and did not fix I did not appreciate the way I was treated by the department manager and how this was handled I have attached copies of invoice
Desired Settlement: I would like to get reimbursed for part if not all paid fees Seems like it was a guessing procedure on Valley BMW problem did not get fixed
Business' Initial Response