BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tracy Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tracy Nissan include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
Type of Entity
Business ManagementRobert Zamora, President Brian Omlin, general manager S. Zamora, Owner
Auto Dealers - New Cars
Alternate Business NamesCountry Nissan Country Nissan, Inc. Nissan Tracy
Industry TipsBuying a Used Car at a Dealership
3195 Naglee Rd
Tracy, CA 95304 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (209) 983-1946(Phone)
- (877) 328-7229(Phone)
- (209) 239-4925 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We purchased a new 2012 Nissan Quest SV in January 2013. The vehicle was delivered with one incorrect key fob and one correct key fob. The incorrect key fob was for a sedan model. We returned the incorrect fob to the Service department and requested that they provide us with the correct fob. After searching, it was determined that our key fob had been delivered incorrectly with another vehicle which had previously been sold. The Service department explained that they would take it up with Sales and Sales would get in touch with us to straighten out the issue. Over a year later and after several requests, the Sales Manager at the dealership had stated he would look into this and call me back. I never heard from him again. I called and left multiple messages and no returned phone calls from the Sales Manager or anyone else. I filed a complaint with Nissan USA and even they were unable to get any movement out of the dealership. They have failed to deliver a complete vehicle and refuse to provide the level of Customer Care one expects when making such a large purchase. This is our second Nissan, but rest assured that this will be our last after this experience. We have since relocated to New York and Nissan has explained that we need to try and pursue this through the local dealership. However, it is not that dealership's responsibility to correct the mistake Tracy Nissan made.
Desired Settlement: I would like to receive the second key fob, programmed for my vehicle, which should have been delivered when I purchased the vehicle brand new.
Business Response: As of April 1, 2014 an agreed settlement has been reached by our customer and Tracy Nissan. Thank you for the opportunity to resolve the issue.
Read Complaint Details
Complaint: I brought a 2014 from tracy Nissan.in tracy ca. I was told I would receive a$500.00 rebate.when I called to ask about my rebate,i was told it went towards the loan.these people have lied to me and taken advantage of me in all stages of this deal.i had a loan for this car from capital one.thay told me they could get me a better deal if I went with Nissan.i was tould I would get a rebate.the rebate is assvertised on tv.
Desired Settlement: I would like the rebate I was promised.
Business Response: We received your letter for response regarding the complaint filed by Mr. ******** *******, ID #*******. The sales contract for the purchase of this vehicle indicates all rebates available on this vehicle were applied. A $500 Customer Cash rebate, plus an additional $500 Captive Cash only available if financed through Nissan Finance (which this vehicle is). If the consumer would like further explanation I am more than happy to meet with him.
Read Complaint Details
Complaint: the salesman used a bait and switch.when we said we would complain.he said do what you got to do. on 10/28/2013.we purchased a car from Nissan of tracy.we were showed a car,we test drove the car,and said we wanted it.we bought up front we asked the saleman could we get the car in a different color.he said yes go inside and do the paperwork,i,ll go and get the car.we went inside did all the paperwork.when we came outside we had a defferent car.it was an s not the car we brought up front sv.we tried to tell the salesman.this was not the car we wanted.he became and told us do what you got to do.
Desired Settlement: all we want is the car we thought we purchased.we bought a 2014.we,ll take a 2013.
Initial Business Response
Problems with Product/Service
Read Complaint Details
Complaint: Employee back my truck into a concrete pier after service was completed. Service was not performed in the damaged area. Nissan refuse responsibility On 21 FEB 2013 my 2012 Nissan Frontier was in for waranty work. The service department washed the vehicle and backed it into a parking spot in front of the service department. This is standard pratice at this dealership. My truck was parked between two other vehicles and the damage was in the right rear, completly unvisible from the driver's side. I brought the truck back to Tracy Nissan and showed the service manager(Dave Rapier) the fresh damaged area with concrete residue and the damaged concreat pier where they parked my truck. The damaged area and the pier were exeactly the same heigth. The service manager had me take my truck to Cooks Collision body shop to evauate the damage. The tech stated that the damage in his opinion was caused by a Nissan employee and Nissan should be responsible. Dave Rapier of Tracy Nissan said too bad and Nissan would not take responsibility.
Desired Settlement: I am seeking that Tracy Nissan take responsibility of the damage and pay for the repairs
Business' Initial Response