BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Thompson's Auto & Truck Centers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Thompson's Auto & Truck Centers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMs. Tammy St. Germaine, Controller Steve Summers, Sales Manager Mr. Jeff Thompson, Executive General Manager Mr. Ron Thompson, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Parts & Supplies - Used
Alternate Business NamesRon Thompson's Auto Group, Inc. Thompson Certified Center Thompson's Buick Pontiac GMC Thompson's Toyota of Placerville
Products & Services
Thompson's Auto & Truck Centers, Inc. specializes in new and used vehicle sales and service.
Industry TipsCar Buyerâ€™s Bill of Rights:
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (530) 672-2110(Phone)
- (866) 602-0710(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: The issue is that when I took my Highlander into Thompson's for service it was fine. After leaving I drove less than two miles and the check engine light came on. I returned to Thompson's and it had a broken vacuum line connector on the air filter box. They would not do anything about it and blame another dealer. They acted guilty about it and this is what a guilty person would do is to blame someone else. Attached are two letters, the first is the one I sent to Thompson's Toyota. The second letter is about the phone call I received from them about the letter.
Desired Settlement: I want Thompson's Toyota to replace my air filter box top cover, with the broken vacuum connector, with a new one at no cost to me.
I spoke with this customer about his concern with the air box, explained to him that we didn't remove his air box to perform the last service he was here for, and did point out that another Toyota store had performed a brake master recall that would require it to be removed. I did offer to split the expense of replacing it with him and he became aggravated, said he would only do that if we did it at dead cost. I explained to him that I cant purchase parts at cost and that the offer is at retail price only. he refused my offer.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I had my own financing and dealer ran my credit without my knowledge after I had told them I am not applying for financing. I purchsaed a 2014 Toyota Corrolla Le from this delaership. I notified **** the guy that took me on the test drive I was not applying for financing with them because I already had an approval with another lender. I even gave them the Lenders check. Because my lender refused to fund the loan for the first vehichle I Was interested in which was a used toyota corrolla sport because their listed price was over the kelley blue book value of the car. The lender would only fund if they dropped their price or i obtained a new car. So I got the new car. But they declined to tell me they were running myu credit behind the scenes after I told them no. This is the email I sent to them below.. Why was my credit ran several times by your dealership? I was very clear with ******* or **** what ever his name is that I am not applying for a loan, I already had one, which was funded by my loan company. Now I'm getting letters from banks telling me thanks for my loan application but it is denied. When I asked **** why he needed information from me like references and my social security number, employment information he told me it was because there are new laws for buying a car and the government just needs to be sure you arent money laundering, or terrorist, or crap like that ..I am trying to rebuild my credit and the multiple attempts by toyoya, bank of america, wells fargo and someother company is damaging to my credit rebuilding. This is unacceptable. I was absolutley clear when I came in I was not reapplying and that I have my own loan. This guy has turned out to be a nighmare for me. This is a ruse and designed to get access to the customer's credit report in order to qualify a customer to various finance sources. OFAC requires dealers to screen cash buyers to make sure they are not on a government terrorism watch list. The patriot act cleary states only if I am a cash buyer of $10k or more. I received a voicemail from a ******* today telling me its their policy practice to run everyone's credit regardless of if you want them too or not..
Desired Settlement: Written apology as to their disonest practice 1 year free car detailing, servicing and gas
Contact Name and Title: **** *******
(The consumer indicated he/she DID NOT accept the response from the business.)
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: False Advertising. I saw three cars online on Thursday, August 22 at 4pm and made arrangements with online sale rep *** to see them on Friday morning. All were priced very low. Almost too good to be true. I was assured all three cars were available. I drove from Elk Grove to Placerville to see them. When I arrived at 9:30am at the dealership none of the cars were available. One was being detailed and could not be seen, the other one was nowhere to be found and third one was at a lot in Cameron Park even though it was advertised in Placerville. It was very obvious, they were advertising these great deals to lure in customers and then sell them something else.
Desired Settlement: money for my gas and time.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: Toyota Camry advertised as LE model even though the actual car is CE model I am currently in the market for a car. While browsing around, I had found the above mentioned advertisement on ****** Toyota Dealer website. As indicated in the ad it is a Toyota Camry 2011 LE edition. When I went to the dealership and asked the dealer to provide details to confirm that is it really an LE model. The salesperson checked in the database of dealership and told me that it is infact CE model. Then I was told that is a mistake and I will be quoted a price according to CE model. For a person who is not aware of this fact will inadvertently end up paying more for a lower model car.
Desired Settlement: Proper advertising
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/6/2011||Problems with Product/Service|