BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Niello Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Niello Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMs. Melinda Levy-Storms, Council, Dealership Compliance and Legal Affairs Amanda *, Corp. Office Mr. Vince Gregory, General Manager Mr. Richard Niello Jr., President Ms. Gail Stevens, Executive Assistant
Auto Dealers - New Cars Auto Repair & Service
Products & Services
The Niello Company provides sales of new and used vehicles. The Niello Company also provides repair service and parts for new and use vehicles.
Industry TipsCar Buyerâ€™s Bill of Rights:
1481 River Park Dr
Sacramento, CA 95815 (916) 643-7300 Directions
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4609 Madison Ave
Sacramento, CA 95841 (888) 711-0709 (916) 480-2800 (916) 488-7788 (916) 643-7349 (916) 334-6300 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (916) 643-7300(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I brought the car in to have a stick shift put in. I was told that my engine transmission mounts were put in backwards. I was told by independent repair shops that this was normal for older Porsches, but I OK'd the change. The stick shift was put in, I left but I could not shift in certain gears. When I left the dealership my car deposited all of the air conditioning fluid on the ground. I brought the car back my air conditioning hose had a gash in it but the fittings caused the leak because th hoses were moved and the hood would not close causing the fittings to leak. The shifter was fixed again and new fittings and o-rings put on the ac hoses. The shifter went out again and I had to have the car towed back to the dealership. I was told that my transmission went out. I was quoted a price of $5.839.84 for transmission parts and this did not include labor. I had the car towed to an independent repair shop and the job cost me $4460.64. I have written the dealership a three page letter explaining everything in detail Product_Or_Service: short shift kit purchased by owner
Desired Settlement: DesiredSettlementID: Refund I am of the opinion that the dealership did not repair my car as it should have been. The dealership charged me $1103.46 and the independent repair shop charged me $4460.64. The total work should have cost me less than $500.00. I had a repair manual "101 projects for Your Porsche 911. This book showed how to install the stick shift. The car is a 1980 and should have been an easy fix. I feel I deserve a full refund back. I took the car to an independent shop because I loss confidence w/dealer
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/3/2012||Problems with Product/Service|