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Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Niello Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Niello Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Niello Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 14, 1990 Business started: 02/27/1963 Business started locally: 02/27/1963 Business incorporated: 02/26/1963 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056

Type of Entity

Corporation

Business Management
Ms. Melinda Levy-Storms, Council, Dealership Compliance and Legal Affairs Amanda *, Corp. Office Mr. Vince Gregory, General Manager Mr. Richard Niello Jr., President Ms. Gail Stevens, Executive Assistant
Contact Information
Principal: Ms. Melinda Levy-Storms, Council, Dealership Compliance and Legal Affairs
Business Category

Auto Dealers - New Cars Auto Repair & Service

Products & Services

The Niello Company provides sales of new and used vehicles. The Niello Company also provides repair service and parts for new and use vehicles.

Industry Tips
Car Buyer’s Bill of Rights:

Additional Locations

  • 1481 River Park Dr

    Sacramento, CA 95815 (916) 643-7300

  • 150 Automall Dr

    Roseville, CA 95661

  • 2030 Fulton Ave

    Sacramento, CA 95825

  • 4545 Granite Dr

    Rocklin, CA 95677

  • 4609 Madison Ave

    Sacramento, CA 95841 (916) 480-2800 (916) 643-7349 (916) 488-7788 (888) 711-0709 (916) 334-6300

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 643-7300(Phone)
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Complaint Detail(s)

2/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I brought the car in to have a stick shift put in. I was told that my engine transmission mounts were put in backwards. I was told by independent repair shops that this was normal for older Porsches, but I OK'd the change. The stick shift was put in, I left but I could not shift in certain gears. When I left the dealership my car deposited all of the air conditioning fluid on the ground. I brought the car back my air conditioning hose had a gash in it but the fittings caused the leak because th hoses were moved and the hood would not close causing the fittings to leak. The shifter was fixed again and new fittings and o-rings put on the ac hoses. The shifter went out again and I had to have the car towed back to the dealership. I was told that my transmission went out. I was quoted a price of $5.839.84 for transmission parts and this did not include labor. I had the car towed to an independent repair shop and the job cost me $4460.64. I have written the dealership a three page letter explaining everything in detail Product_Or_Service: short shift kit purchased by owner

Desired Settlement: DesiredSettlementID: Refund I am of the opinion that the dealership did not repair my car as it should have been. The dealership charged me $1103.46 and the independent repair shop charged me $4460.64. The total work should have cost me less than $500.00. I had a repair manual "101 projects for Your Porsche 911. This book showed how to install the stick shift. The car is a 1980 and should have been an easy fix. I feel I deserve a full refund back. I took the car to an independent shop because I loss confidence w/dealer

Business Response: Business' Initial Response
Contact Name and Title: ****** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *****@Niello.com Thank you for your patience over the holiday period. We have reviewed Mr. ******' complaint. Our position is that when Mr. ******' brought his 1980 Porsche 911 to us, it had 230,000 miles on it and had several areas of disrepair caused by prior work performed by unknown third parties. The work we did on the vehicle included correcting that prior work on the stick shift and the air conditioning. In addition to what Mr. ****** paid us to do, we also did extra work on the vehicle for free because we do value his business and his enthusiasm for Porsches. While we value his business, we are not in a position to meet his desired resolution.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Tim Wilson, of the Bureau of Automotive Repair came out to my house on December 31,2012 and examined my car and told me that the motor mounts that ****** Porsche corrected were put in wrong and that the stick shift should not have operated in the manner that they had me to do. He also said that the case may have to go to a small claims court because I may have waited too long to report the incident. The stick shift worked when I first brought the car to ******.

Business' Final Response
After a review of the situation, ****** Porsche will offer a reimbursement of $256.03, which represents the costs associated with the air conditioning repairs as a full resolution of all of Mr. ******' concerns. We offer this purely as a customer service/goodwill gesture. Thank you very much.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/3/2012 Problems with Product/Service
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