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Northeast California
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Swift Jeep/Chrysler/Dodge & Leasing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Swift Jeep/Chrysler/Dodge & Leasing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Swift Jeep/Chrysler/Dodge & Leasing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 15, 1994 Business started: 04/01/1994 Business started locally: 04/01/1994
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 192862.

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056
The number is 00005.

Type of Entity

Sole Proprietorship

Business Management
Mr. Dan Kokotas, General Manager Mr. Charlie Bruce, Service Manager
Contact Information
Customer Contact: Mr. Charlie Bruce, Service Manager
Principal: Mr. Dan Kokotas, General Manager
Business Category

Auto Dealers - New Cars Auto Repair & Service

Products & Services

Swift Jeep/Chrysler/Dodge & Leasing are new car dealers.

Industry Tips
Auto Repair - Road Signs of Good Business Buying a Used Car at a Dealership

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

7/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Jeep Wrangler 2008 was just serviced at this location and i am very unhappy with the service for the following reasons:1. Although the dealership has a coupon for the cooling system this was not honored2. I was told that the transmission cooling system is not a cooling system and that this is why the coupon does not apply3. I was not advised by the service advisor on other options/discounts that the dealership has4. I was charged an excessive sum of $1407.755. Of the total charged, $748.06 was the charge for labor6. The charge for labor does not specify the hourly rate or time spent to repair and I was given a contradictory statement first that the hourly rate was $120 and the vehicle was worked on for 4.5 hours (calculation still does not work out) and later when I questioned this that it was a 'flat rate'. When I asked to see the dealership specification on which this 'flat rate' is based, I was told that this does not exist.7. Although I was told how much the repair will cost I was not advised on how much of it is labor8. The coupon for cooling system includes cooling system drain/replace, inspection of all belts and hoses and pressure testing of the system9. The labor charge in this case can not be justified by hourly calculations nor by any standards for 'flat rate job' as these do not exist at the dealership as I was told by their manager. Consequently, it seems that the charge for labor was randomly assessed.

Desired Settlement: I believe that the labor charge for the work that was done is excessive and that it is not justified. Checking and pressure testing of the system and replacement should be done for $74.95 according to their coupon and not for $748.06. I expect a refund of $673.11.

Business Response: When the customer arrived to pick up the vehicle, she said that she has a coupon for $74.95 for cooling system service. I told her that this didn't apply to a transmission repair. We replaced a transmission cooler, which has nothing to do with a cooling system service. I told her the cooling system service is a coolant exchange of the radiator. She became angry and said we were rip offs. I explained that the replacement of her transmission cooler and the diagnosis is time consuming. I explained that the cost of repair was fair but she kept saying we were rip offs. The cashier, did fail to give her a 10% discount on parts and labor due to the commotion and the customer repeating we ripped her off. Our customer service manager noticed the next day that we had failed to give the discount, and called the customer to inform her we would be sending her a check of $150.00. ******* complained again that we ripped her off. We mailed out the check for $150.00 and also sent a coupon for a free oil change that she can use at anytime if she would like to return. We performed the diagnosis, repair and cleaned the undercarriage of the vehicle she brought in for repair. We are sorry she feels this way, but we charged a reasonable price for the diagnosis and repair of her vehicle.

Consumer Response: I am rejecting this response because:

1. The coupon in question says 'Cooling System Service Drain/Replace. The Cooling System of the transmission is also a cooling system. The coupon DOES NOT specify that it can only be applied to the cooling system of the engine. Therefore, it is false advertisement if it is not honored.
 
2. Although I did mentioned when I brought in the vehicle and later over the phone that I have a coupon this was not paid attention to and I was told to just bring the coupon when I come in to pick up the vehicle. As you may see from the attached coupon, it was printed as PDF on June 14.
 
3. Although I was told over the phone how much will the repair cost I was not told AT ANY TIME prior to actually coming to pick up the vehicle that over 50% of that bill is for labor.
 
4. I still do not see any explanation on how the dealership arrived to the staggering charge of $748 for labor. The parts came on June 16 and the vehicle was ready for pick up on June 16 at 11:16am (I have a record of the call)
 
5. If the dealership had mailed a check to me for $150 this will be returned to them because I don't find this to be satisfactory resolution of this dispute.

Business Response: The customer states the cooling system coupon should be used for a transmission cooler. The coupon that she provided, clearly states up to 1 gallon of antifreeze, not transmission fluid. This is not a deceptive coupon but clearly stated. We did honor the 10% discount coupon which does apply to her repairs, even if the check is sent back. The amount of labor charged is a fair price. The customer may not agree, but the price quoted to her was for the total repair. The vehicle repair was started the day of June 15th, parts arrive overnight and the technician starts at 8 o'clock. Some of the time for labor is from the 15th and some for the 16th. If the customer wanted to know the labor at the time the estimate was given, she could have asked. The estimate was given per the BAR guidelines. I am sorry she doesn't agree, but the repairs were made honestly and correctly. The warranty on the part is 12 months or 12000 miles whichever comes first. We are a reputable company that even called her to tell her of the mistake made when we didn't offer the 10% discount. We tried to rectify the situation.

Consumer Response: I am rejecting this response because:

 The coupon in question does not specify that it only applies to the engine cooling system. That only antifreeze is mentioned could simply mean that the transmission fluid is not included in that coupon and may be charged extra. In addition, I kept on telling the advisor about the coupon and was not advised until the job was done and the charges given to me that the coupon will not be applied. Since I started the complaint process the company representatives have been repeatedly trying to persuade me that this is not a cooling system but something else. It is only after I told them to check the Jeep site that has a very nice explanation video about Jeep Wrangler cooling system that they finally acknowledged that it is a cooling system (even though only SUVs have transmission cooling system in addition to the engine cooling system). 
The coupon is falsely advertising if it is not honored.
 
I think what had happened to me at this dealership is way below Jeep standard of service as everywhere I serviced my vehicle so far coupons were not only honored but I was advised ahead of time what the dealership is offering to me for free or at a discounted price so that I may take advantage of it.

The dealership should do the honest thing in this case, acknowledge their mistake and apply the cooling coupon to the charges.

10/10/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 29th, I purchased a car from Swift Davis. I arrived at the dealer after seeing a car on cars.com. I test drove the car and noticed it had a small dent in the back in which they informed me thar they would see if they could fix it if I was really interested. I informed them that I was and I had drove over 50 miles to see the car. Once we agreed, we begin paperwork. Upon my inquiry of the price, they quoted me a price significantly different from the advertisement. I had to inform them that was not the online price I saw on cars.com. Once they verified the online price, they informed me that they couldn't fix the dent. I agreed and said that I wouldn't be interested in the car. Then they informed me that if I was really interested, they would fix it. I then preceded to inform them that I had just come from seeing another one in San Rafael with no scratches for $16.5k and that I would purchase from them. The sales manager offered 16.6k and the repair the dent. I purchased the car and we agreed that because I lived over 50 miles away, I would leave the car and come back Friday, August 2. Upon picking the car up, I noticed some additional scratches which my salesperson also identified and said they would take care of after verifying with sales manager. I agreed to take possession of the car and bring back when I got a chance. While my salesperson was showing me all the bells and whistles if the car, we realized that the cd was not working so she informed me that she would have the services department look at the car on the next day. We agreed that being that I lived over 50 miles, I should leave the car and come back the following Friday. On August 9, I called to check on the status of my car and found out NO work had been done to the car because it slipped thru the cracks. On August 15, I received a call saying all scratches were removed however the car was at Toyota. To date, August 18, I have no car or a date when it will be ready for me to pick up. Product_Or_Service: 2008 Toyota Camry Hybrid

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like 1 month car payment $345.16 refunded because Swift have been paid for the car; however, I am being charged interest on a car that I have not taken possession of because they didn't check to see if all parts of the car were in working order before selling it. Also I would like to be reimbursed $387 for the inconvenience I have endured by having to use someone else's car (Hummer H3) and rentals car. Hummer H3 gas $100/week, rental car $87.67.

Business Response: Business Response
Customer did request the additional work and chose to leave the vehicle for repair. However, paint touch up did take longer than expected and dealership could have and should have done a better job of communicating with the customer. Dealer recognizes inconvenience to customer and offers an apology and goodwill adjustment of $732 as requested by customer.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) I accept the response contingent upon Swift, Chrysler Jeep Dodge Ram Kia provide me with the instillation of the new radio to replace the one that doesn't work which was apart of the original agreement.

Business Response
Dealer will send a check to the customer for $732.16 as requested. Dealer will order a replacement radio and contact the customer to exchange the part when it arrives.

Consumer Response
On August 21st when I picked my car up from Swift, I was informed that the radio had been ordered and that it would be in the following week. When I called the following week regarding the status of the radio, I was informed that because the BBB was involved no one could talk to me and no one had any idea about the radio, if it was in or not. I received the resolution settlement check on September 7 with a note stating that the radio had been ordered and they would call me when it arrived. I have not received any call from Swift to date.

Business Response
Today we picked up ****** ******'s car, replaced the radio, and delivered her car back to her per our agreement. Our QC dept. is certain the new radio has a working CD player. This final step in the complaint resolution is now complete.

Consumer Response
On Tuesday September 24th Swift came a replaced my broken radio. However, they replaced my radio with a 2007 radio and my car is a 2008. The 2007 has a 4-CD player while the 2008 has a 6-CD player which was the radio that was in the car when I purchased. I feel that was inappropriate to put an older model radio in my car without discussing it with me or informing that they were doing so. I choose the 2008 Toyota Camry Hybrid for the all the amenities and drove over 50 miles for that particular car and this experience has been an awful one. I want the radio that was in the car not a later model.

Business Response
Customer was concerned that she received an inferior radio/navigation unit, however she actually was given the most current model available for her car. Customer was satisfied with our explanation and confirmed that the nav/radio was performing well.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.) They have graciously resolved all my issues and I am satisified with all the work that has been done.