BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Susanville Ford Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Susanville Ford Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Chad Netherny, Managing Partner/GM
Auto Dealers - New Cars
Alternate Business NamesSusanville Auto Center
Industry TipsBuying a Used Car at a Dealership
704-485 Richmond Rd E
Susanville, CA 96130 (530) 257-5092 Directions
PO Box 70
Susanville, CA 96130 (888) 375-7586
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Supposed repairs caused $5000+ damage in vehicle which they are not agreeing to fix/pay for Days before purchase, a check engine light came on for the dealer. They supposedly did a complete inspection, repaired the issue, and ran it through the regeneration process. Less than two months later, the check engine light came on again with the same problem. According to the dealer/repair shop we took it to, the entire exhaust system is clogged and must be replaced, they are stating it is because the first dealer did not do the repair like they should have, and when they ran the regeneration process without fixing the problem it caused the system to become clogged and damaged. Susanville auto center is not trying to work with us, not returning calls timely, and have n
Desired Settlement: We want the necessary repairs paid for in full by the at fault dealer along with back pay for the days we were without a vehicle due to them dragging their feet. This is our only vehicle and only method of transportation.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.