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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sonora Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 49917.
Type of Entity
Business ManagementMr. Manuel Prieto, Owner Mr. Kelly Robinsons, General Manger
Auto Dealers - New Cars
Alternate Business NamesPrieto Automotive Inc.
Products & Services
This company is a new vehicle dealership with a full-service service and parts department.
Industry TipsBuying a Used Car at a Dealership
THIS LOCATION IS NOT BBB ACCREDITED
13254 Mono Way
Sonora, CA 95370 (888) 793-0382 (888) 516-7652 (888) 857-7248 (888) 897-0549 Directions
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Additional Phone Numbers
- (209) 532-5593(Phone)
- (888) 793-0382(Phone)
- (888) 857-7248(Phone)
- (888) 897-0549(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Hi There,My name is ****** and iam an owner of a used automobile independent dealership. recently we have retailed a 2002 Lincoln Ls and the car broke down after the sale. to give a good customer service to our client, we had him to check in the car under our name to the service department at sonora ford. we took full responsibility of the repair to keep our client happy. this is while i have spoken to the service manager Terry at Sonora ford and made all the arrangement with him. comes around after two weeks of keeping the car there, and making my customer unhappy and coming up with extra extra expense and excuses, at the end they are telling me that i as a corporation who is holding the sellers permit, have to pay this huge fee and retail price and also they are charging me sales tax. we are a corporation. as far as i know in california, when someone or a corporation holds a sellers permit, is not entitled to pay sales tax. this is while they also had me to file my california resale permit and certificate to get the eligible discount with the parts department at sonora ford. the gentleman who is giving me all these hard time is named Terry. iam not happy with the service they are providing at this point and they want me to pay almost up to 1500.00 dollars worth of damage. i don't understand why i should pay retail and sales tax if i am as the dealership of selling that vehicle. all the repair is on me, so i should be eligible for all the benefit of it.
Desired Settlement: DesiredSettlementID: Other (requires explanation) i would like to pay what my right is. they have given me the worst customer service. i had to pay for rental car to keep my customer happy this whole time. and i cant spend any more money. these guys are rude and have no idea how to treat customers.
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: I bought a car from the ford dealer, a day later I had the tires checked and multiple shops and the california highway patrol told me the tires have an illegal amout of tread. I went back to the seller and the manager told me that he refuses to replace the tires even though the car is unsafe. Product_Or_Service: 1999 oldsmobile alero Account_Number: *****
Desired Settlement: DesiredSettlementID: Refund I would like them to pay me for the money that I am spending to have the tires replaced.
Business' Initial Response