BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Shingle Springs Nissan/Subaru, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Shingle Springs Nissan/Subaru, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Robert L. McCarver, Owner/President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesShingle Springs Kia
Products & Services
Shingle Springs Nissan/Subaru, Inc. offers new and used car vehicles sales and service.
Industry TipsCar Buyerâ€™s Bill of Rights:
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (866) 761-9158(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I responed to an ad in the Sacramento Bee for a 4x4 4 door Nissan truck listed for $18,988. When I arrived I was shown a little 2 door, 4x2, truck. I responded to an ad in the Sacramento Bee published on October 26, 2013 for a 2013 Nissan Frontier four door 4x4 truck for $18,988. I called prior to coming in and was told by **** that the truck was available. When I arrived the stock numbers in the ad did not match the advertised truck and I was told that they would not honor the price. The as also says in yellow that the truck has air conditioning and is an automatic. The trucks I was shown were manuals. They then attempted to up sell me and showed me the actual truck I came to see, but offered it to me at a much higher price. I then asked if I could see another car that was advertised and was told it was already sold. Everything they offered in the ad was a bait and switch. I have a copy of the ad.
Desired Settlement: I want the truck pictured in the ad for the advertised price of $18,988. I have financing already and would like to get it ASAP.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Bought Brand New 2013 Outback. Broke down 2 times within 3 weeks of purchase. Severe mechanical problems that affect the safety of my family. Bought new 2013' Subaru Outback from Shingle Springs Subara on 6/19/2013. It stalled in Traffic on Fair Oaks at Midday 6/21/2013 and had to be towed. Rare issues ("1 in 10,000") identified by Service at ***** Subaru. "Fixed" and returned July 1st. Stalled and inoperable again on 7/4/13' while driving. Towed again to ***** Subaru in Sacramento. Official Subaru complaint filed to Corporate. Requested "replacement" automobile due to malfunctioning of new car with < 100 miles on it.
Desired Settlement: Get a car that works and is safe. Replacement Automobile should be offered without charge from the dealer who sold us the car.
Business' Initial Response
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|4/25/2011||Problems with Product/Service|