BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Phil Waterfords Manteca Ford include:
- Failure to respond to 5 complaints filed against business
Factors that raised the rating for Phil Waterfords Manteca Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning sale promotion offers. We wrote the business on June 2, 2014 and June 9, 2014 , requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Complainants allege that they receive flyers indicating they won a prize but when they go to Phil Waterfords Manteca Ford to pick up the prize, they do not receive one. According to complainants, they experience high pressure sales tactics from the car salesman, even though they are not actually interested in buying a car.
The company generally has not responded to complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
Type of Entity
Business ManagementMr. Phil Waterford, President/Owner Valerie Wallace, Office Manager
Auto Dealers - New Cars
Products & Services
Phil Waterfords Manteca Ford offers the following product(s): Company offers car sales.