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A BBB Accredited Business since
BBB has determined that Mel Rapton Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mel Rapton Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Business ManagementMs. Katina Rapton, Owner Mr. Curtis Rapton, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Industry TipsCar Buyerâ€™s Bill of Rights:
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We bought a brand new Honda Odyssey on May 2013, last month we went to San Francisco Ca from Roseville Ca, the check engine signal came on and the car was shaking, as per my husband who's driving when he went uphill, he thought that the car would stop, luckily it did not. We called a different Honda dealer that close to where we are at that time if they're still open, it was not anymore because it was late in the afternoon. We ended up not going home on that day because we are scared to drive it more, I have a 22 month old son with us, my husband, parents in law and l'm 7 months pregnant. We decided to make an appointment to Honda dealer in Milpitas Ca for the next day, we stayed in a hotel, so the next day we brought it to the dealership early morning, In the late afternoon we got a call from the dealership, they said the reason why the car was flashing check engine is because of the bad gas, that's the first time I heard that kind of reasoning, first of all we always use chevron premium and that gas station that we put gas to, is in Roseville Ca which is close to our house and that's where we always put gas, I have a 2006 BMW, since I bought it on 2005, I would always put gas on that gasoline station and I never had a problem of having a bad gas, it's a very weird reasoning, and so the dealer said that they can clean and remove all the gas but we have to pay a $1000.00 out of the pocket we did not do it because that is a lot of money, so the dealer said all that they can do is to reset the check engine light. We went home praying that nothing bad will happen to us, the next day the check engine light came on again, so we brought it to the dealer where we got that car, they said to leave the car for few days because they'II be able to check it on the next business days, after a few days my husband got a call from the dealer and said that there's a problem with the coil, so the van has to be there until the next day. When we pick up the car, we talked to the manager, telling him that we were very disappointed with that car, we just have it for a month and it has only a 1000 mileage and it's already giving us a problem, I told him that my husband wanted to buy a used car but I said no, because I want to have a peace of mind when we're driving especially with the kids,
Desired Settlement: Change our van with a brand new Honda Odyssy. I don't want to worry about anything because everything is new and perfect, the important thing is for us to be safe, but after what happened with this brand new car, we don't have any more peace of mind, at the back of our head we're going to think that it could happen again, and the manager that we talked to at Mel ****** Honda was very rude, his name is ***** *********** we're still in the middle of our conversation and he suddenly stood up and tried to walk away from us, seems like he doesn't want to hear our concern, is that the right way to treat your customer? Can you please help us.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/2/2011||Problems with Product/Service|