BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mataga of Stockton meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mataga of Stockton include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMs. Kathryn Mataga-Shimane, General Manager
Auto Dealers - New Cars
Alternate Business NamesMataga Oldsmobile, Cadillac, GMC Truck Inc.
Products & Services
Mataga of Stockton is a new car dealership for Buick, GMC and Cadillac sales and service.
Industry TipsBuying a Used Car at a Dealership
3261 Auto Center Cir
Stockton, CA 95212 (866) 857-3402 (877) 456-5258 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (209) 951-2600(Phone)
- (877) 456-5258(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My car's engine failed due to two overheat incidents which was caused by the incorrectly installed engine put on by ****** of Stockton in Mar.2012. Our 2007 Cadillac SRX (owned by me ****** ****** and my husband ****** *****, License plate # *******) got overheated twice in the past year, due to the incorrectly installed cylinder heads installed by ****** of Stockton (3261 Auto center cir Stockton CA, XXXXX) on March 13, 2012. Now ****** of Stockton informed us that the whole engine needs to be replaced because the two overheat incidents have damaged the engine and we are forced to pay 30% of ******'s fault. ****** of Stockton did not provide any official detail diagnose of why the whole engine needs to be replaced, nor official written estimate of parts and labor of an engine replacement after requested more than ten times through phone call, email and fax. ****** claimed that their own official diagnoses and fixing record of my car in November 2012 were manipulated. Brief history of the car since March 2012: On March 13th, 2012, ****** of Stockton replaced both cylinder heads, timing chains, tensiones, and resealed engine on my car, due to a recall from Cadillac. On June 4th, 2012 in Stockton, the car got overheated. ****** of Stockton did not diagnose out the real reason and only replaced the blasted radiator. Second overheat was on November 16th, 2012 in Stockton. Part of ******'s own diagnose on this overheat was "Removed cylinder heads and edged for damage. Found them to be not straight. Sent to machine shop for further inspection and verify CYLINDER HEADS WERE POSSIBLY NOT STRAIGHT AT TIME OF INSTALLATION, CAUSIG HEAD TO BLOCK SEAL, TO BE WEAK AND HAVE PRESENT OVERHEATING CONCERNS." It took 25 days for this job. However, we were misinformed, and ****** of Stockton only covered the labor but not the rental. On Jan. 7th, 2013, the car was dropped off at ****** for diagnose for check-engine-light-on and misfire. Around Jan. 14, 2013, I was informed that the engine needs to be replaced because of the two overheat incidents in the past have damaged the engine. In the past year, we have been misinformed, mistreated and declined for numerous formal and informal requests on: a) request to cover the expenses and reimburse our spent in replacing the radiator and rental due to ******'s fault. b) official detail diagnoses, and detail reasons in writing on why the whole engine needs to be replaced. Because of all the problems happened on the car, I suffered lots of stress and agony. I missed lots of work due to no car to work. I was forced to pay the rental, paid friends for rides and borrowed cars from friends. As of today, the car has been in ****** of Stockton for over 68 days. No written detail diagnoses or detail reasons in writing on why the whole engine needs to be replaced has been received. I really appreciate if BBB can expedite this case. Thank you! ****** ****** March 16, 2013
Desired Settlement: Request ****** of Stockton to reimburse all my past expense related to ******'s fault, and cover the expense in replacing the old engine and installing a new engine.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: Car involved in accident; not disclosed to us; wrong yr. door on car!; have had many mechanical/body issues. 2006 Cadillac DTS purchased from ****** of Stockton in April 2009. Was not told car had been in accident. Only told car was bought from an aution and had been a previous rental vehicle.Have had three major mechanical issues with car; also learned (when car went to body shop for repairs due to car being scratched at airport) that car had been in major accident. Shop told us they found numerous areas where car had been repaired in a shoddy manner. The more they checked out the car the more issues they found. Today we were told the car's door was NOT the year of the car! Another year door had been on the car all along - never disclosed to us. If door had fallen off during a freeway trip, my spouse could have been killed. Extra rental car costs have been incurred due to length of time it has taken to repair vehicle... car's value has been much decreased. ********* ******, the CEO, only offered $3500 in "points" to use at THEIR dealership towards repairs or a new or used vehicle. I am too concerned to ever shop there again. Who knows what additional mechanical problems we may have in the future due to the lack of disclosure of accident(s)? I will NOT deal with them ever again... I just want her to give us a check and we can be on our way. This would help us in the event of future repairs on the car. I do not want them touching this car ever again!! I will tell everyone I know to not shop there. We have purchased 6 vehicles from them in the past.
Desired Settlement: $4,000 or $10,000 to pay off car loan. We are out of pocket over $500+ for rental car costs due to delayed repair of vehicle. Took more time to repair due to body shop finding additional undisclosed problems with this vehicle.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: On oct.XX XXXX . I purchased a used vehicle a 2008 Toyota highlander with 100,000 miles on it for my daughter.on 1/9/2013 check engine light came on vehicle engine was running rough .(note I am a Toyota technician and have been one for 20 years)on 1/10/2013 took vehicle to shop to diagnose problem.code p0301 cylinder #1 misfire I removed #1 coil &sparkplug I found coolant on spark plug I then took pictures of #1cylinder with automotive boroscope and discovered coolant had been entering #1cylinder upon tear down of engine assy I found a breakdown of cylinder head gasket for bank 1 cylinder #1to coolant passage .i then contacted sales person at Malaga and sent pictures of problem to Phil via fax .phil stated he would talk to owner about my vehicle issue . I got call from carol sales manager that evening and she stated 30 day warranty had expired and there was no extended warranty purchased at time of sale.which I understand but I asked if they could help with repair cost she stated they would not be able assist me vehicle was bought as is.i paid XXXXX +tax license .on 1/16/2013 i called Malaga Buick again left message for mr ****** on 1/17/13 I received call from mr ****** I asked if he could help with repair as a good will he also stated he would not help with cost.repair would have been 3563.00 if had been a regular ****** but since I am a Toyota tech and employed by Toyota dealership it is going to cost $1150.00 labor and 763.00 for parts a total 1913.00 I am asking mr ****** to contribute half or at least a third of cost of repair as show of good will .thank you Product_Or_Service: Used 2008 Toyota highlander
Desired Settlement: DesiredSettlementID: Refund Assist in repair cost payable to handford Toyota
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/13/2012||Problems with Product/Service|