BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Maita Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Maita Honda include:
- Length of time business has been operating
Factors that raised the rating for Maita Honda include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Chuck Baccarella, General Manager Mr. Steven Maita, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesSVM Corporation
Products & Services
This company offers used and new auto sale services.
Industry TipsCar Buyerâ€™s Bill of Rights:
6151 Auburn Blvd
Citrus Heights, CA 95621 (916) 723-6151 (877) 609-5579 (877) 611-9276 (800) 488-4333 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (877) 609-5579(Phone)
- (877) 611-9276(Phone)
- (916) 723-6151(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I purchased a vehicle (2012 Hyundai Elantra) on May 9, 2014 at Maita Honda, **** ***** **** ****, ****** *******. Our purchase included an extended service contract, **** ******** System and Guaranteed Auto Protection (GAP). After our transaction with the financing department, we were informed that we would goer a phone call on Monday, May 12, 2014, or Tuesday, May 13, 2014, to install the car alarm. These days went by and no phone calls from Maita Honda. Since no one bothered to call us on the days they promised they would call, my husband called **** ****** (our sales guy) on Wednesday, May 14. But since it was Mr. ******'s day off, he informed my husband that he would call him the following day. Again, there was no phone call from Mr. ****** and/or anyone form Maita Honda. My husband called numerous times and spoke with the front desk/receptionist and asked to have someone confirm his appointment. It seemed like his calls and/or messages left with the front desk were not delivered or intentionally neglected. On Tuesday, May 20th, the service department finally programmed the pre-installed car alarm. However, when my husband came home and tested it, not all features were working. It did not alarm when you pop the trunk open while alarm is still on, the alarm light was not blinking when it is set, and the alarm does not trigger when the hood is open. He called the service department the very same day and informed them that there are still issues unresolved. He had to go back again on Wednesday, May 21st, but the service department could not figure out why the alarm does not trigger when you open the hood. I cannot have my husband go back every day until Maita Honda can figure out how to get the alarm working in its entirety.On Wednesday, my husband asked for a refund for the alarm, bu twas informed that we have to wait for ***** ********** (general manager) since he was out to lunch. ***** called my husband on Thursday, May 22nd and bluntly informed him that he would not refund us for the car alarm. This has been exceptionally frustrating for us. Maita Honda pre-installed an expensive car alarm that does not work fully according to the owner's manual. I am displeased with how unresponsive Maita Honda and its representatives have been to our phone calls, email to Mr. ********* and the lack of effort or care in getting the car alarm to work properly.This is not the last time that we are going to purchase a vehicle, but with our experience with Maita Honda, this will be the last time that we are going to purchase a vehicle through Maita Honda and its affiliates. Pursuant to Civil Code Sections 1689 (b)(2), 1793.2 (d)(1), I am hereby giving you notice that we are rescinding the pre-installed car alarm system, CNA National service contract and the CNA Guaranteed Auto Protection (GAP). We have given Maita Honda a reasonable number of attempts to fix the issue but the goods have not conformed to the contract. Therefore, I am not comfortable and i have lost trust in Maita Honda to do any future service repairs to my vehicle.
Desired Settlement: Please let me know in writing when I can expect my refund for the items mentioned above. If I will not hear from you, I will file a formal complaint to the ********** ** ******** ******* and Better Business Bureau.
Maita Honda has ersponsed to customers complaint. We have refunded the **** security, we have at her request cancelled the extened warranty and gap insurance. She is financing the vehicle and by law I have to send all refunds to the bank that she is financed with. I have sent her all copies of refund that was sent to the bank to be applied to the loan. Her last comment to me was I will withdraw her complaints.
BBB's Final Determination: Consumer accepted resolution offered by the business.