BBB Business Review
Is this your Business?BBB Accredited Business since 09/15/2011
Central Valley Automotive, Inc.
Find a LocationPhone: (877) 615-1381Fax: (209) 526-2761View Additional Phone Numbers4460 McHenry Ave, Modesto, CA 95356-1518www.centralvalleyauto.com
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BBB Accreditation
A BBB Accredited Business since 09/15/2011
BBB has determined that Central Valley Automotive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Central Valley Automotive, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 10 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 13 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 27482 for this company, issued by DMV (DEPT. OF MOTOR VEHICLES). Their web address is http://dmv.ca.gov. The expiration date of this license is 08/03/2013.
Type: Department of Motor VehiclesCheck License Status: Check License Status
Please note that governmental licensing information may not be current.
BBB records show a license number of 5017 for this company. The expiration date of this license is 02/28/2014.
Type: Bureau of Automotive RepairCheck License Status: Check License Status
Please note that governmental licensing information may not be current.
Type of Entity
Corporation
Incorporated: January 1968, DE
Contact Information
Principal: John Gardner (President)Customer Contact: Mr. Spencer McSherry (Marketing Director) Donald Baker (Sales Manager)Business Category
Auto Dealers - New Cars, Auto Repair & Service, Auto Dealers - Used Cars
Alternate Business Names
Central Valley Nissan, Central Valley Volkswagon, Hyundai, Central Valley Automotive Service, Central Valley Chrysler, Jeep, Dodge, Infiniti of ModestoIndustry Tips
Car Buyer’s Bill of Rights:Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
LocationsX
5 Locations
-
4320 McHenry Ave
Modesto, CA 95356-1500(209) 557-9997Directions
-
4460 McHenry Ave
Modesto, CA 95356-1518(209) 526-3300
(209) 680-4270
(888) 573-9109
(877) 483-2941
(877) 469-5403Directions -
4530 McHenry Ave
Modesto, CA 95356-9545(209) 526-3320Directions
-
4620 McHenry Ave
Modesto, CA 95356-9535(209) 524-6811
(877) 615-1381Directions -
PO Box 577587
Modesto, CA 95357-7587Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northeast California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Central Valley Automotive, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews in July 2012.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Auto Dealers - New Cars
Car Buyer’s Bill of Rights:Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.