This Business is not BBB accredited
Phone: (916) 576-8300 2820 Fulton Ave, Sacramento, CA 95821 ! There is an alert on California Superstores - Sacramento Kia !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 266435.
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 45427. On 1/13/2015 BBB confirmed that California Superstores - Sacramento Kia had not obtained a necessary license from DMV Occupational Licensing.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMrs. Shelly Mason, Executive Assistant Mr. Joseph Clementi, GM Mr. John Gould, Sales Manager Mr. Pablo Zegarra, CFO
Auto Dealers - New Cars
Products & Services
California Superstores - Sacramento Kia offers the following product(s): Company sales new and used vehicles.
Alternate Business NamesSacramento K, LLC Sacramento Kia Y Transport, LLC
Industry TipsBuying a Used Car at a Dealership
THIS LOCATION IS NOT BBB ACCREDITED
2820 Fulton Ave
Sacramento, CA 95821 Directions
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a 2012 Kia Soul (used) from Sacramento Kia, 2820 Fulton Av., Sacramento, CA 95821. My sales agent was ******* *** & the Finance Manager was ******* (don't have last name). When I took delivery of the vehicle, Mr. *** said he'd contact the prior owner for the 2nd key as well as the Owner's Manual. Mr. *** said that if he couldn't get the key & owner's manual from the previous owner, he'd get the 2nd key & owner's manual for me. My wife, ***** ****** observed everything that transpired. She was also to be on the contract. I was promised a 2nd key & Owner's Manual, however, never received one. (Also, my wife was to be on the contract also, however, Santander Bank said that if she were to be on it, then I'd have to return the vehicle. So her name was taken off & I'm the only one on the contract). The 2nd contract was signed on August 20th, 2014. The amount financed, before taxes, license, & finance charge is $16,707.00.Also, the vehicle had damage to it when it was turned in. We agreed to take the car with damage as long as the price was reduced. The cost of the damage was, per Mr. ***, was $1,800 for the damage. They were going to deduct the $1,800.00 that was on the car from the price of the car. They never did.No one from the Car Dealership has ever bothered to call us about the 2nd key or the owner's manual. I've called them on numerous occasions, however, they've never returned my phone calls.
Desired Settlement: I am requesting a 2nd key plus the owner's manual. Since the dealership never got the key & owner's manual from the prior owner, nor did Mr. Kim ever bother to get the owner's manual from another vehicle of comprable year & model, we're requesting these from Sacramento Kia. We're also requesting the $1,800.00 that was to be deducted from the vehicle for the damage that was on the car that Mr. Kim had promised to have deducted be sent to us via certified funds immediately.
Thank you for submitting your request for a second key and owners manual. As you know, we don't always recieve a second key and owners manual from the previous customer. While I'm sure you asked *******, it was never translated to upper managment or the response was not clearly stated to you. In an effort of good will we will make your second key and provide you with an owners manual. As you know. all of our vehicles are sold "as is" and if we sold you the vehicle with previous damage than we properly indicated that to you. If the vehicle was financed through ********* than there was a bank fee that wasn't transferred to you it was included in the pricing we disclosed. Therefore, we will not be sending a check for the proposed damage on your vehicle.
I am rejecting this response because: Since I have to bring the car to the dealership, will they supply me with a tank of gas for the return trip home? They should have provided another key to me when they repaired the seat belt that was torn. It's not my fault that the sales person did NOT communicate with upper management regarding the credit of the repairs to the car since we took it like it was. Mr. ******* *** did say that if we'd take the car with the damage, he'd make sure the fees for the body shop to repair the car would be credited to the amount of the car. My wife was present & heard the whole conversation.
They also said "previous sales person." Does this mean Mr. ******* *** no longer works for Sacramento Kia?
Thank you for the response. The purpose of the visit to the dealership is to order the correct key, have it cut and then programmed to the vehicle. There is simply no other way to provide the key. In an effort of good will we would be happy to provide some gas for the trip to the dealership. We appreciate the forum where we can respond to claims in a professional environment. Mr. ****** can contact our service department at ###-###-#### to schedule the visit and to have his second key made and coded.
Problems with Product/Service
Read Complaint Details
Complaint: In September of 2013 me and my mother-in-law purchased a 2008 Jeep Wrangler X. Little did we know what a nightmare this vehicle would be. About 2 weeks after we bought the vehicle my fianc who is the main driver of the vehicle noticed it was having a lot of issues, like the "death wobble", top leaks, breaks and harmonic balancer issues. We brought the vehicle to Sacramento Kia were we financed it from. The technician said its a Jeep get used to it, and told us there was nothing wrong with it. We then the next day took it down to there sister store Sacramento Dodge down the street. When they were finished looking at it the vehicle has $2,500.00 worth of issues with it. After about 3 trips to Sacramento Dodge they were able to have fixed the problem for the time being. Now almost 2 months later, the harmonic balancer pulley is going bad, the Jeep is squirrely on the road, it doesn't track right. Now the biggest concern that we have is that we were able to obtain paper work from Kia from the Used Car mini inspection that they knew of all of these problems and wanted the vehicle to go to auction, because they didn't want to sell it on the lot. However not even auction would take it with the issues it has, and the vehicle has been a pain in the butt the whole time we have had it. We simply would like them to take the vehicle back and wash the deal, it is not worth the $24,000 for 5 years that we financed it for, and I have already spent about $1,300 on payments towards something that Kia doesn't want to stand behind. Now we have in the beginning talked with the General Manager *** ********, and he has simply brushed the issue aside like it is not his problem. Auction didn't want this vehicle and now neither do we. Kia said people get them for toys, we needed a reliable vehicle. We just want the deal washed and them to take there piece of * back. Is there anything we can do. Thank you for reading my story and hopefully checking into it. Sincerely,****** *****
Desired Settlement: DesiredSettlementID: Other (requires explanation) We want the deal washed and them taking the vehicle back and if possible to pay me back 3 months worth of car payments I have already put into this vehicle.
Contact Name and Title: *** ********
(The consumer indicated he/she DID NOT accept the response from the business.)
Problems with Product/Service
Read Complaint Details
Complaint: I am writing this letter of complaint because I believe I have been deceived by Sacramento Kia located at 2820 Fulton Avenue, Sacramento, CA XXXXX. On Saturday September 7, the following deceptions and misrepresentations occurred: a. My agent ***** ******* reported after some negotiation that his approval/negotiation verification department had accepted my second offer for a 2014 Kia Forte EX of $12,500.00 trade in value for my 2006 BMW 330 CI convertible and 60 payments of $350 per month. Later I learned that the period of the loan had been changed to 66 months or $2,100 more than the negotiated amount. b. Upon getting home with my 2014 Kia Forte EX, I discovered it as an LX minus a reverse warning system. The engine is 1.8 liters instead of a 2.0 that is equipped with special fuel injection (GTI). c. As I left, after four and one half hours of negotiation, I discovered the car had a dent above the driver's door. I was assured it would be repaired immediately, but have not been notified as of this date of repair accommodations. As I expressed concern about the process of financing the car for 6 more months than agreed, two concerned staff members subtly slipped me the phone number of the Vice President of the local Kia store. They both suggested I use this number to contact ******* ******** who they believed had high integrity and would fairly iron out my situation. I contacted ******* ******** on Monday, September 9, 2013 and arranged to meet with him on Tuesday, September 10. During the meeting ******* expressed concern about my frustration, but also justified the additional 6 months of payments as his employee's way of helping me make a purchase. It wasn't long and he made it clear that I had purchased a car which was now considered used and this was my responsibility, not Sacramento Kia's. He attempted to offer several proposals fo leases and purchases all of which had built in penalties because I now owned a used car. All of the offers including leases were at least $20 per month more and one offer was even extended to 72 months. His final solution was that I drive this wrong car for one year and return it one year to get a wonderful deal. I had spent two and a half hours of stalling and wheeling dealing to learn that nothing had been improved by the so called miracle worker. I left with simple parting words that I was mad but did not rage or name call. I have never been treated this way by an auto dealer, especially one who staff purported to have high morals and integrity. I felt betrayed and cheated out of a settlement to atone for Sacramento Kia's errors or deceptions.
Initial Business Response
Problems with Product/Service
Read Complaint Details
Complaint: First Service call for our vehicle was 7/25/13. Both driver and passenger **** windows have constant wind noise while vehicle is being driven. Windows are not open at all during wind noise. Wind noise was verified by dealership and window run channels were replaced to correct the problem. We experienced the same problem after repair of window run channels so vehicle was taken back to dealership on 8/7/13 new trim was replaced. Vehicle still had the same issue and was taken into service on 9/4/13 for third repair again noise was verified by dealership. After repairs the vehicle was still experiencing the same problem so we contacted customer service and spoke with **** ******* at XXX-XXX-XXXX She set an appointment for us to meet with one of the Regional Analyst by the name of ****** at the dealership on 10/15/13. He went with us to test drive our vehicle an did verify the wind noise. We then test drove another vehicle off the lot that had the same exact issue as our vehicle. He stated that the vehicle was designed to make the wind noise to which we strongly disagreed. He stated that Kia would not do anything further to repair our vehicle that is was something we just had to live with. We were dissatisfied with what we were told and decided to file a complaint. This is an issue that has to be resolved being that the vehicle is under warranty. Please see attachments.
Desired Settlement: We want our vehicle repaired properly. When we purchased the vehicle we did not have any issue with the vehicle until over time. It does not make sense to pay for a vehicle that was purchased brand new and it has not been a year and we are dissatisfied with both the vehicle and the service from Kia. If the car was designed in this manner why would the dealership try and correct the problem on several occasions if it was meant to run with wind noise.
Initial Business Response
Read Complaint Details
Complaint: We went into Sacramento Kia to look into a Kia optima, and when we started negotiating numbers we got to a point where ****** told us $21603.78 "out the door" (INCLUDING TAK AND THE CUSTOM WHEELS THAT WHERE PRESENT ON THE VEHICLE) for the Kia optima. We got home and realized that the signed "retail installment sales contract" includes a $1700 charge for the custom wheels, as well as a $1810.31 for the sales tax THAT WAS PART OF THE "OUT THE DOOR" PRICE OF $21,603.78. The charges for the sales tax and the wheels were included in the "out the door price of $21,603.78. They said something, and then put something else on paper. I noticed the issue when I reviewed the "retail installment sales contract." I immediately called ****** back and he told me that INDEED WE AGREED ON $21,603.78 "OUT THE DOOR." He said that the sales tax and cost for the wheels are not included in the "out the door" price, HOWEVER when we were negotiating he said that the $21,603.78 is INCLUDING the cost for the wheels and the sales tax, and that we wouldn't have to pay anything extra!"OUT THE DOOR" MEANS WITH SALES TAX AND EVERYTHING ON/IN THE CAR!PROBLEM IS HE LIED! Product_Or_Service: 2012 Kia Optima
Desired Settlement: DesiredSettlementID: Refund All we want Sacramento Kia to do is take the $1810.31 for the sales tax and the $1700 for the wheels ( TOTAL OF $3510.31) off our total financed amount, because we agreed on $21,603.78 total "out the door.""Out the door" in the car sales industry means INCLUDING TAX AND EVERYTHING IN/ON THE CAR!Even if it didn't, ****** told us that the $21,603.78 is final price INCLUDING SALES TAX AND THE CUSTOM WHEELS. It was part of the registration.
Business' Initial Response