If yes, click here to login.
BBB Accredited Business since
Phone: (530) 823-6591 Fax: (530) 823-1535 1650 Grass Valley Hwy, Auburn, CA 95603
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Auburn Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Auburn Ford include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 05884.
Type of Entity
Business ManagementMr. Don Neronde Jr., General Mgr Ms. Nikole Neronde, Sales Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesAuburn Ford Lincoln D. O. Neronde, Inc.
Products & Services
This company offers the sale of new and pre-owner vehicles.
Industry TipsBuying a Used Car at a Dealership
1650 Grass Valley Hwy
Auburn, CA 95603 (530) 823-6591 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I chose a form called the "Contract Cancellation Option Agreement" while buying a used Ford Fusion. You have 48 hours to decide to cancel. I was back at the dealership within an hour that same day and chose to cancel. At first one of the managers said that they would keep the $500.00 deposit I paid to perform the "Contract Cancellation Option Agreement"! After I studied the contract I was supposed to get back the full $500. After sending them an email about this a manager told me to stop by and they would refund all of the $500.00. However when I arrived at the dealership a manager said they would only refund 50% of the $500 or $250.00! I showed the finance manager and indicated the mistake the other manager made in the contract which would allow me to get back all of the $500.00. They would not agree. I happened to use ******** ******* for the $500.00 and they are working on getting the rest of my money. Why should I have to suffer due to their mistake! I will never recommend this dealership to anyone.
Desired Settlement: All I wish is what the contract said that I should be refunded all of the $500.00.
I am ******** *** ************* and wrote to you about the poor service I was getting from the Auburn Ford dealership.
I am pleased to tell you that the dispute is solved and I am impressed how the people working at the Auburn Ford dealership have conducted themselves. I would not hesitate to buy a car from them and would recommend them to anyone to buy a car from Auburn Ford.
If you have any questions please do not hesitate to contact me and I would give Auburn Ford high marks and excellent service!
Thank you for your service.