BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Chevrolet include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. David Halvorson, President Mr. John Haley, Service Manager Mr. James Halvorson, Vice President
Auto Dealers - New Cars
Industry TipsCar Buyerâ€™s Bill of Rights:
4742 McHenry Ave
Modesto, CA 95356 (866) 650-2151 (877) 813-4483 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (866) 650-2151(Phone)
- (877) 813-4483(Phone)
- (209) 575-2564 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Didn't properly diagnose car issue, tried to get me to pay for things that were not needed, treated unfairly because I am a girl Our car was towed in due to check engine light flashing and stalling out. Did a night drop off on 10/30/2013. On 10/31/2013 my wife ***** was told she would have a diagnosis by 2 and didnt, didnt get one until 4:30. She was given a laundry list of things wrong with the car including the intake mainfold seal, mamf sensor, cat converter plugged and both sai air valves in operable and that they didnt know if the o2 sensors were bad. She called her brother who is a master level drive-ability tech for Chevrolet in ohio and gave him what she was told about the repairs needed. He told me it was not possible. He then called teh service writer ***** at American chevy and got all the codes pulled from the car and was given an estimate of how much it would cost to fix everything. He then called back to ***** and ***** changed his story on what was wrong. He then talked to the Service Manager **** and **** told him they are used to working on prestine cars and that this one has a lot of issues. The intake manifold leak needs to be fixed and then the other codes will go away. The leak is triggering the codes incorrectly. Ultimately they were rude to my wife and told us our car was not good enough and had too many issues. They then continued to charge us for the diagnosis which was incorrect. My wife had to pay the $165 which for teh way we were treated and the horrible diagnosis work that was done is not okay. The service manager **** told her brother that "we have to do what we have to do". That is not okay!
Desired Settlement: I would like our 165$ back ASAP!
Initial Business Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: My vehicle was miss-ordered three times. I ordered a 2013 Chevrolet 2500 HD LTZ on September 3, 2013. The vehicle was missordered on September 6 (incorrect equipment) again on September 12 (incorrect equipment) and again on September 23 (incorrect equipment). The paperwokr for the apraisel was missing the trade in value was changed from $7000 to $6000 on September 23 when I found out of the third miss-order. I was told on September 4th my factory order did not take priority and was treated very poorly throughout the entire process. I was given the run around for over three weeks and no ordered were placed correctly in this time frame.
Desired Settlement: I want to make sure customers do not have to experence this poor treatment in the future.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/17/2011||Problems with Product/Service|