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Ripper's Body Shop Inc.

Phone: (916) 372-5353 Fax: (916) 372-6958 2435 W Capitol Ave Ste E, West Sacramento, CA 95691 http://www.rippersbodyshop.net

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ripper's Body Shop Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ripper's Body Shop Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 01, 1994 Business started: 06/18/1999 Business started locally: 06/18/1999 Business incorporated: 06/18/1999 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Gary Simmons, President
Contact Information
Principal: Gary Simmons, President
Business Category

Auto Body Repair & Painting


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2435 W Capitol Ave Ste E

    West Sacramento, CA 95691

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Complaint Detail(s)

5/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: charged me for parts he did not install on my vehicle. I gave him 2 separate jobs to do on my damaged 2004 Toyota Tacoma. Job 1 - To install 3 aftermarket bumper and components on the front. Job 2 - To install aftermarket rear bumper. Job 1 - Out of the 3 components (bumper, front valence panel, upper bumper cover) to be installed he actually only installed 1. the bumper. The other he just polished and replaced the original parts that were on the truck originally. In his final bill to me he padded up charges to match his estimate Job 2 - He wanted an extra 50.00 from me for paint when he had already included it in the estimate.

Desired Settlement: 199.00 aftermarket bumper 120.00 body labor 1.5 hrs. @ 80.00 p/hr 80.00 paint labor 1.0 hrs. @ 80.00 p/hr 112.20 paint supplies including clear coat 32.00 clear coat labor 0.4 hrs. @ 80.00 p/hr 543.20 cost to replace and repair bumper. 948.91 given from me to Gary. owner Ripper's Body Shop, Inc. 405.91 - refund from Job - 1 50.00 - refund from Job - 2 455.91 - total refunded to me. what am seeking. note.

Business Response: Business' Initial Response
Ripper's Body Shop, Inc. conducted two separate repairs agreed to and authorized by the Plaintiff. The three items he mentions on our original estimate #**** was written with Original Equipment Manufacturer (OEM) parts; this was not paid for nor authorized by Plaintiff or Nationwide Insurance. Customer #**** was converted to match the insurance company's estimate that only related to the front of the vehicle. The Plaintiff signed agreeing to aftermarket parts that NationWide listed on claim #XXXXXX. The lower valance on the insurance estimate was not replaced per customer instructions and was credited back to him that he applied to additional work to the rear bumper which is job #2 (#4792) this was a non related item to the Nationwide loss. Plaintiff signed authorization for the credit for the lower valance totaling $102.36 ($95.00+$7.36 tax), this credit was applied to the second repair (rear bumper) #4792. A $200.00 deposit was received leaving a balance of $175.50 for the rear bumper.

Consumer's Final Response
You cannot charge for items that were not installed. period. What Ripper's Body Shop did was fraud. Gave me an estimate to install 3 items on my truck. Installed 1 item, cleaned up the other two and put them back on my truck. He then jacked up his final bill to maximize his profits. Total fraud. What I am demanding is that he return 455.00 to me Attached is the BAR letter and a copy of the cashed check written to and cashed by the plaintiff.

Business' Final Response
Ripper's Body Shop, Inc. has been in business in the same location for 20 plus years with no complaints. As we previously stated in our response, Rippers Body Shop, Inc. has completed everthing that was authorized for by paintiff to his satisfaction. There are no complaints on workmanship or craftsmanship. His complaints that Ripper's did not put items on his vehicle but charged for are incorrect. Unfortunately, the plaintiff signed and autorized everything now suddenly has chosen not to understand the bill. The plaintiff is unreasonable, verbally abusive and was instructed by West Sacramento Police department to vacate the premisis and not return. Ripper's body shop has no intention on negotiationg with this individual.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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