This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Five Star Auto Body include:
- Length of time business has been operating
- Failure to respond to 1 complaint filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Romel Bartlett, Owner
Auto Body Repair & Painting Auto Repair & Service
Products & Services
Five Star Auto Body specializes in collision repair services.
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had this company repair my rear bumper on my 2010 Mercedes GL450 aproximately 1 year ago. Upon repair, I have taken it back twice to be repainted because the paint on the rear bumper was not painted correctly. You can see the paint overspray all over the passenger side rear bumper. My car was recently in another accident and since it was in the body shop at Caliber Collision, I asked them to fix the paint job they did. They said they would remove the bumper, sand it down and repaint it. Upon doing so, they found that the bumper was not properly fixed, the backup sensors were not correctly put in place but glued to the bumper which was not how the manufacturer requires. I asked them to take pics and please repair all work that was not done correctly by Five Star Auto Body. I will be getting my car back from Caliber Collision this week with the old bumper which Five Star Auto Body repaired incorrectly. I do not trust them to do the work again since they have repainted my bumper twice and still isn't correct and after finding out this news from Caliber Collsion, I definitely do not want them to touch my car again. It is costing me almost $2000 to replace because a new bumper and new back up sensors for my car including painting too. I would like your company to respectfully review the information and if any necessary information you need to contact me and I would be glad to provide to you. I am seeking reimbursement from Five Star Auto Body to have my rear bumper properly fixed.
Desired Settlement: As stated above, I am having Calibur Collsion in Riverside, CA completely fix my rear bumper since Five Star Auto Body has done a completely unsatisfactory job. Please contact Armando since he is the person dealing with my car at this time. He can be reached at ###-###-#### at Caliber Collision in Riverside. He has all the information regarding my rear bumper and what Five Star Auto Body has done wrong in fixing it. I am seeking full reimbursement for fixing my rear bumper.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|2/8/2012||Problems with Product/Service|