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Northeast California

This Business is not BBB accredited

Five Star Auto Body

Additional Locations

Phone: (916) 380-1287 Fax: (916) 999-1355 8413 Washington Blvd Ste 135, Roseville, CA 95678 http://www.fivestarautobodyroseville.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Five Star Auto Body include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Five Star Auto Body
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 03, 2011 Business started: 10/13/2010 Business started locally: 10/13/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Sole Proprietorship

Business Management
Mr. Romel Bartlett, Owner
Contact Information
Principal: Mr. Romel Bartlett, Owner
Business Category

Auto Body Repair & Painting Auto Repair & Service

Products & Services

Five Star Auto Body specializes in collision repair services.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7351 Galilee Rd. Ste. E

    Roseville, CA 95678

  • THIS LOCATION IS NOT BBB ACCREDITED

    8413 Washington Blvd Ste 135

    Roseville, CA 95678

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Web Addresses

  • http://www.facebook.com/pages/Five-Star-Auto-Body/175262375839949
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Complaint Detail(s)

4/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had this company repair my rear bumper on my 2010 Mercedes GL450 aproximately 1 year ago. Upon repair, I have taken it back twice to be repainted because the paint on the rear bumper was not painted correctly. You can see the paint overspray all over the passenger side rear bumper. My car was recently in another accident and since it was in the body shop at Caliber Collision, I asked them to fix the paint job they did. They said they would remove the bumper, sand it down and repaint it. Upon doing so, they found that the bumper was not properly fixed, the backup sensors were not correctly put in place but glued to the bumper which was not how the manufacturer requires. I asked them to take pics and please repair all work that was not done correctly by Five Star Auto Body. I will be getting my car back from Caliber Collision this week with the old bumper which Five Star Auto Body repaired incorrectly. I do not trust them to do the work again since they have repainted my bumper twice and still isn't correct and after finding out this news from Caliber Collsion, I definitely do not want them to touch my car again. It is costing me almost $2000 to replace because a new bumper and new back up sensors for my car including painting too. I would like your company to respectfully review the information and if any necessary information you need to contact me and I would be glad to provide to you. I am seeking reimbursement from Five Star Auto Body to have my rear bumper properly fixed.

Desired Settlement: As stated above, I am having Calibur Collsion in Riverside, CA completely fix my rear bumper since Five Star Auto Body has done a completely unsatisfactory job. Please contact Armando since he is the person dealing with my car at this time. He can be reached at ###-###-#### at Caliber Collision in Riverside. He has all the information regarding my rear bumper and what Five Star Auto Body has done wrong in fixing it. I am seeking full reimbursement for fixing my rear bumper.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

4/19/2012 Advertising/Sales Issues
2/8/2012 Problems with Product/Service