BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Earl Scheib Auto Painting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Earl Scheib Auto Painting include:
- Length of time business has been operating
Factors that raised the rating for Earl Scheib Auto Painting include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Michael Salas, Owner
Auto Body Repair & Painting
Alternate Business NamesEarl Scheib Paint & Body
510 9th Street
Modesto, CA 95354 (209) 418-7626 (209) 312-9192 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (209) 418-7626(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Paid for the top of the line paint job and paint is cracking. Also showed bad business practices.Terrible !!! On 8/4/2011 I took my 1988 monte carlo to earl scheib and spoke with the owner ****** ****** about a paint job. He took the job and quoted me $2000 plus I paid an additional $200 to have it cut and buffed. I gave $1500 upfront and he begged me to bring the last $700 before the job was finished and I did in good faith.I was supposed to have a top of the line paint job. the dioamond package with extras. The shop had my car in the shop for months. I got my car back and the issues started to arise they painted over my blinker lights , there was overspray on parts of the car that were no supposed to have paint in it. The parts to my car were not put back on my car , ie. trunk rubbers etc.I took in back in multiple time for various reasons from putting the pieces to my car back on properly which never got done fully until a few days ago. I took it in to have the rubber put on the windows and they chipped my door and the paint job on the drivers side and denied it, then tried to do a quick fix to get me to go away. Then the door rubbers that I spent $80 were improperly installed and looked terrible and my car leaked water all in it as I drove it through the car wash. Then noticed the paint was cracking on the back side panel , so took it back in and they did a spot job fix again. Now I 2 days after that I am noticing my hood cracking and how bad of a paint job they did on my car. It is under warranty for 5 years but I have took it to them on multiple occasions and the owner never wants to fix anything properly all he likes to do is collect money. I refuse to take my car to him again . This is more than a car to me my mother who has lung cancer bought it for me as a shell and I have built it up from there. I will not trust him to touch my car again I cannot risk any more damage this is my dream car and with how ****** ****** took car of this situation broke my heart . I had to work with his employees more that him he was never there. ***** his employee is great through all of this he has helped me to the best he could . All I want is my car to have the paint job I paid for but not by this shop , almost a year of hassles and the problems keep getting worse.
Desired Settlement: I want the shop to cover the cost to get my car painted properly at another shop or my money back and I will find a paint shop myself.
Business' Initial Response
My customer was informed that we were not going to do a restoration job on there car. Unfortunately the car had been worked on previously and all cracks coming through the paint is due to old bodywork that is now starting to show up. my warranty covers all paint work and not past bodywork although i was willing to cover it. As for putting the car parts on there vehicle, that was on thing they were gonna do since we did not remove them. i chose to help the customer out and do it for them so most got put back fairly well but they were missing a number of parts to complete the assemble. As for painting there lights. the reason they were painted is because those lights already were painted and i have the picture to prove that.
I'd be more than happy to fix the old cracked bondo on there car, but this is a courtesy job not a warranty job. i can't help previous vehicle problems.
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
|3/19/2012||Problems with Product/Service|