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In Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Coachmaster meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Coachmaster include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coachmaster
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 01, 1993 Business started: 01/01/1969 Business started locally: 01/01/1969 Business incorporated: 01/23/1987 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Mr. Don Stec, President
Contact Information
Principal: Mr. Don Stec, President
Business Category

Auto Body Repair & Painting

Products & Services

Coachmaster specializes in repair of the modern car and pick up truck.


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Types of Complaints Handled by BBB

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  • Guarantee or Warranty

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Complaint Detail(s)

8/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Work was not completed to statisfaction, further damage done to trailer while there. Fueling station door does not stay closed, wire mesh panel was not straightened, while at shop awning was torn and shop informed me that they will not be taking responsibility for it. Damage was done on their lot.

Desired Settlement: refund of monies paid to them for services, so that another shop can complete the work properly, as well as payment to have the awning replaced.

Business Response: Business' Initial Response
It is unfortunate when there is a disagreement about repairs with any vehicle owner. We try to avoid any misunderstanding before hand by writing a detailed estimate. An estimate is written following the directions of the owner or person bringing the vehicle in for the estimate. We go over each line on the estimate with the person so they may be sure each item they pointed out as damaged is on the estimate. The mistake here was that the trailer owner sent her companion to get an estimate and he did not describe the extent of the damage the owner visualized. It is the owner's responsibility to read the estimate before repairs are started. Evidently the owner failed to look over the estimate. Additional damage was only pointed out when the owner came to pick up the trailer. This additional damage was not charged for. The owner was advised that the missed damage could be added as a supplement to the insurance company. The fuel door worked properly when the owner inspected it while at the shop. We will re-adjust it if necessary. The openness of our parking area and our policy requiring several obsevers when moving a trailer would make it virtually impossible that the awning was damaged here. It should also be noted that the shop manager was threatned with physical violence in the presence of his family and in the presence of a restaurant full of people by the male companion of the owner of the trailer. The owner also slandered the shop in a full restaurant going table to table. The police had to be called by the restaurant manager, the trailer owner and her companion were ordered to leave. In conclusion, we are sorry this happened but threats of violance, loud profanity, slander and stopping payment on the owners check for the insurance deductible is not the way to resolve a misunderstanding. The shop is open to persuing the supplement items with the insurance company and adjusting the fuel door if it is not working to the owners satisfaction and of course, the deductible would have to be paid.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.) I will mail the owner the check for the deductible. I will also pay out of my own pocket for repairs to be completed properly. In my opinion this is fraud. I will be bringing the trailer in for the rest of the repairs to be completed and I will not leave the trailer during the entire time it is on their premises which means I will have to take time off work to do this. I apoligize profusly for the violent threats and will apoligize personally to the owner upon my arrival.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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