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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that California Creative Surfaces meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for California Creative Surfaces include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 907082.
Type of Entity
Business ManagementMr. Steve Morgan, Manager Ms. Jennifer Morgan, Owner
Artificial Turf Landscape Contractors Artificial Rock Scapes Concrete Contractors
Alternate Business NamesGrip IT - NSF
Industry TipsHiring a Contractor in California: Essential Tips
8777 Balmoral Dr
Newcastle, CA 95658 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (209) 481-2061(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Installed a putting green in backyard and after 3 months notice some settling on the green. Called CCS 3 times and left a message about the problem and have not returned my calls. Installed the putting green in July of 2013. Now I have several dips on my putting green that makes it difficult to putt.
Desired Settlement: Would like to have repaired.
Business Response: Company states: We have been in touch with the consumer and are currently working on a resolution.
Problems with Product/Service
Read Complaint Details
Complaint: I entered into a contract with CCS to have artificial grass installed, along with some other work. The original contract called for bender board to be installed between the grass and the rock bed (it's documented in the contract). The contract also states that there is a warranty on labor and materials for 10 years. The board wasn't installed and I didn't notice it. The owner, *****, claims that we discussed this in detail, but that's not what I remember. One day he stated that he installed a rock border in the front yard in order to prevent the neighbor from mowing or hitting our turf with a lawn mower or weed eater/edger. After he left rocks would end up on the grass and it becomes a rather annoying process to move the rocks back to the rock bed. I don't think a board would stop all the rocks, but it should cut down on the number that move across. The neighbors grass also is starting to grow into the rock bed because there is no border. I would like to have the boards installed as specified in the contract.I contacted ***** and spoke to him on the phone. He became very aggressive and stated that he did so much extra for me and I should be grateful for that. He comes across as aggressive and arrogant. He won't respond to me via the phone or text and he called me a liar (through the use of other words) via text. I don't think he has any intent on fulfilling his end of the contract and I'd like to figure out what options I have. I would be satisfied with the following.
Desired Settlement: Based on his behavior, I'm not sure that I want him on my property.1. He can come out and take the grass and rocks and give me a full refund.2. He can hire someone to fix the issue.3. He can pay me some agreed upon sum and I'll hire someone to finish the job.4. I would be willing to void the entire contract and warrant for $9,000.
Consumer Response: Consumer states complaint issues have been resolved.