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BBB Accredited Business since

California Creative Surfaces

Phone: (916) 226-5055 Fax: (209) 522-2552 View Additional Phone Numbers 8777 Balmoral Dr, Newcastle, CA 95658 View Additional Email Addresses http://www.californiacreativesurfaces.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that California Creative Surfaces meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for California Creative Surfaces include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on California Creative Surfaces
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 13, 2009 Business started: 01/01/2004 Business started locally: 01/01/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 907082.

Type of Entity

Sole Proprietorship

Business Management
Mr. Steve Morgan, Manager Ms. Jennifer Morgan, Owner
Contact Information
Principal: Mr. Steve Morgan, Manager
Business Category

Artificial Turf Landscape Contractors Artificial Rock Scapes Concrete Contractors

Alternate Business Names
Grip IT - NSF
Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (209) 481-2061(Phone)
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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

10/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Installed a putting green in backyard and after 3 months notice some settling on the green. Called CCS 3 times and left a message about the problem and have not returned my calls. Installed the putting green in July of 2013. Now I have several dips on my putting green that makes it difficult to putt.

Desired Settlement: Would like to have repaired.

Business Response: Company states: We have been in touch with the consumer and are currently working on a resolution.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company did contact me on 10/07/2014, but only to let me know that they did get the information from the BBB. The company will contact me within the next couple of weeks to schedule an appointment to fix the problem with my putting green. I will update when the company resolves the problem.

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I entered into a contract with CCS to have artificial grass installed, along with some other work. The original contract called for bender board to be installed between the grass and the rock bed (it's documented in the contract). The contract also states that there is a warranty on labor and materials for 10 years. The board wasn't installed and I didn't notice it. The owner, *****, claims that we discussed this in detail, but that's not what I remember. One day he stated that he installed a rock border in the front yard in order to prevent the neighbor from mowing or hitting our turf with a lawn mower or weed eater/edger. After he left rocks would end up on the grass and it becomes a rather annoying process to move the rocks back to the rock bed. I don't think a board would stop all the rocks, but it should cut down on the number that move across. The neighbors grass also is starting to grow into the rock bed because there is no border. I would like to have the boards installed as specified in the contract.I contacted ***** and spoke to him on the phone. He became very aggressive and stated that he did so much extra for me and I should be grateful for that. He comes across as aggressive and arrogant. He won't respond to me via the phone or text and he called me a liar (through the use of other words) via text. I don't think he has any intent on fulfilling his end of the contract and I'd like to figure out what options I have. I would be satisfied with the following.

Desired Settlement: Based on his behavior, I'm not sure that I want him on my property.1. He can come out and take the grass and rocks and give me a full refund.2. He can hire someone to fix the issue.3. He can pay me some agreed upon sum and I'll hire someone to finish the job.4. I would be willing to void the entire contract and warrant for $9,000.

Consumer Response: Consumer states complaint issues have been resolved.