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BBB Accredited Business since
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Valley Oak Appliance Center offers appliance services.
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A BBB Accredited Business since
BBB has determined that Valley Oak Appliance Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Valley Oak Appliance Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 4819.
Type of Entity
Business ManagementMrs. Jean Hawkins, Owner
Appliances - Small - Dealers Appliances - Small - Service & Repair
Alternate Business NamesElk Grove Appliance Service, Inc.
Products & Services
Valley Oak Appliance Center specializes in appliance sales, service & repair.
9710 Elk Grove Florin Rd
Elk Grove, CA 95624 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 686-8877(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 11/10/2014 my wife called Valley Oaks Appliance and had them come out to look at our******** Refrigerator. When **** ** the technician pull the refrigerator out he bump the granite countertop and left a dent in the door, After he diagnosed the refrigerator he said to her that it was shot leaking fluid and that seals were bad and would cost over $1,100.00 to repair it or replace it. She responded can you just plug it in and see if its works. Wow its working she said, **** replied is not going to last long maybe an hour or so. He was more interested in selling her a new refrigerator and said he would give her half off the service call if she purchase a new one at there showroom.When I came home from work I ask how did it go with the refrigerator, she said its working. Then she told me the everything that went on that day, I responded wow he dented the door, I call Valley Oaks Appliance and ask for the service manager *** and was ask to leave a massage and phone # for him to get back to me. After playing phone tag numerous times we finally spoke to each other.Take in mind Its now been three weeks later and the refrigerator is still working with no problems at all. Speaking with him a second time he said that he would locate a door and make it right fixing the door. He could not explain the mis diagnose of the refrigerator. Agin saying I will get back to you, well a month or two goes by and what do know its still working. Being self employed with very little time to call or go to the store to speak to the service manager ***, I took time out of schedule to meet with *** in person, gave him my receipt and said did you forget about me, he did not know what say, then responded the refrigerator parts are know longer available but I do have parts in his bone yard. We took a look at it and agreed that if he could clean it up inside and out I would take a look at it and maybe except it in a replacement part. Its now been two weeks going on three and still no response.
Desired Settlement: All moneys refunded on service call and a new door as a replacement and no longer willing to except bone yard parts.
Business Response: We have made several attempts to contact the customer. We do want to resolve the matter with the customer. The door is no longer available, but we do have two options for him. We did call today and left a message to have customer give us a call. We have emailed this evening the two options.