BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that S & S Appliance Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for S & S Appliance Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMr. Bobby Purewal, Owner
Appliances - Major - Service & Repair Appliances - Small - Service & Repair Dishwashing Machines - Service & Repair Appliances - Small - Supplies & Parts Refrigerators & Freezers - Service & Repair Refrigerators & Freezers - Supplies & Parts
Products & Services
S & S Appliance Repair specialzies in major & small appliance repair, service & parts.
5098 Foothills Blvd # 3378
Roseville, CA 95747 (916) 223-2708 (530) 383-4075 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (530) 383-4075(Phone)
- (916) 397-2626(Phone)
- (916) 601-2136(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|1/7/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I have had 1 phone call since June 4th and can't get anyone to call. I'm still without a stove. I have yet to get my convection oven part back. SandS came out in Dec. 2012 picked up mother board from convection microwave oven to rebuild. They brought part back around the 18th of Dec. app. 3 weeks after pick up and reinstalled it. Several things went wrong with it starting in March of 2013. they came out seemed to have fixed it. Sometime in late May it quit working just like it did initially. I got them to come out around June 4th 2013, ***** said it would be about 3 weeks. I never got a call so I called SandS appliance, **** said ***** out of Country and didn't know anything about. She would have ***** call me. After me calling and calling I finally received a call left on my voice mail from ***** on Thurs. July 11th ***** had told me when the part came back (on my voice mail) that it appeared to not have been fixed properly, so he sent it back a 3rd time. He said to call him the following Monday on the 15th but I was unable to call back. So here it is July 29 and I called and **** said she would have him call me. Well he has yet to call. I paid $465.00 have one yr. warranty which is up in December and he has had the part longer than I have. I cannot cook. If they want to just refund the money with the exception of the $45.oo service call id just soon forget it and buy another. It doesn't seem like it will ever be fixed properly and in a couple months it will probably quit working again anyway and I will probably have it less than half the warranty time. He did say they could fix it and it should last 10 years since I had it since 1997 rebuilding would be like new. I have the phone bills to prove how many times I've called and how many times they called (once on July 11th). I hate to complain but there lack of correspondence is more than unprofessional. Thank You, D. ******
Desired Settlement: They can keep the part and write me a check for $425.00. They were paid $35.00 service call initially and the $425.00 was for the repair
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/15/2012||Problems with Product/Service|
|10/31/2011||Problems with Product/Service|