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BBB Accredited Business since
General Climate System
Phone: (916) 470-4981 3717 Astoria St, Sacramento, CA 95838
BBB Business Reviews may not be reproduced for sales or promotional purposes.
General Climate System offer major appliance repair services.
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A BBB Accredited Business since
BBB has determined that General Climate System meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for General Climate System include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 45031.
Type of Entity
Business ManagementMr. Alex Mora, Owner
Appliances - Major - Service & Repair Appliances - Small - Service & Repair
Products & Services
General Climate System specializes in small & major appliance service & repair.
3717 Astoria St
Sacramento, CA 95838 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: General Climate System was called out to repair a refrigerator on 4-8-14. They claimed the compressor was bad. The cost of repair was $525.00. The compressor was fixed that day and a check for the cost was paid to them. The compressor had a 1 year warranty. On 6-2-14 the refrigerator stopped working. At 8am General Climate System was called to come look at the refrigerator. They showed up to our facility at 4pm that day. They proceeded to put Freon in the fridge. It did not work. We were told that they would return the next day to complete the repair due to the time of day. The next day they never came. We tried to contact them but had no success. Because this is a care home the refrigerator had to be fixed immediately. We were forced to call another company. This company came out and gave us an estimate for the work that needed to be done. They claimed that our compressor was broken. We explained to them that it was a new compressor. They were shocked! After further examination of the compressor by them it was reported to us that the previous repair man( Climate Control Systems) installed a part called a booster which in turn caused the compressor to go out. It also cause the tubing in the back of the refrigerator to become clogged. This all needed to be replaced. Our total cost of repair that day was $1145.00. Around 7pm that same evening Climate Control System came knocking on our door with more Freon. We explained to them what had happened due to them not getting back to us and also explained that because we are a care home and they could not come in at that hour of the day. Plus, the work was already done. I called them the next day to ask for a refund but were told by them that wouldn't be possible. There work caused us more problems, and they were very unprofessional. We believe we are owed our money. Since then we have sent them a letter asking for our refund but have gotten no response.
Desired Settlement: $525.00 the cost of Climate Control Systems repairs
Business Response: Company states: We have already processed everything. They should receive a refund within 2-3 days.