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BBB Accredited Business since

General Climate System

Phone: (916) 470-4981 3717 Astoria St, Sacramento, CA 95838


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

General Climate System offer major appliance repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that General Climate System meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for General Climate System include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on General Climate System
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 18, 2005 Business started: 02/01/2006 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov
The number is 45031.

Type of Entity

Sole Proprietorship

Business Management
Mr. Alex Mora, Owner
Contact Information
Principal: Mr. Alex Mora, Owner
Business Category

Appliances - Major - Service & Repair Appliances - Small - Service & Repair

Products & Services

General Climate System specializes in small & major appliance service & repair.


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/5/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: General Climate System was called out to repair a refrigerator on 4-8-14. They claimed the compressor was bad. The cost of repair was $525.00. The compressor was fixed that day and a check for the cost was paid to them. The compressor had a 1 year warranty. On 6-2-14 the refrigerator stopped working. At 8am General Climate System was called to come look at the refrigerator. They showed up to our facility at 4pm that day. They proceeded to put Freon in the fridge. It did not work. We were told that they would return the next day to complete the repair due to the time of day. The next day they never came. We tried to contact them but had no success. Because this is a care home the refrigerator had to be fixed immediately. We were forced to call another company. This company came out and gave us an estimate for the work that needed to be done. They claimed that our compressor was broken. We explained to them that it was a new compressor. They were shocked! After further examination of the compressor by them it was reported to us that the previous repair man( Climate Control Systems) installed a part called a booster which in turn caused the compressor to go out. It also cause the tubing in the back of the refrigerator to become clogged. This all needed to be replaced. Our total cost of repair that day was $1145.00. Around 7pm that same evening Climate Control System came knocking on our door with more Freon. We explained to them what had happened due to them not getting back to us and also explained that because we are a care home and they could not come in at that hour of the day. Plus, the work was already done. I called them the next day to ask for a refund but were told by them that wouldn't be possible. There work caused us more problems, and they were very unprofessional. We believe we are owed our money. Since then we have sent them a letter asking for our refund but have gotten no response.

Desired Settlement: $525.00 the cost of Climate Control Systems repairs

Business Response: Company states: We have already processed everything. They should receive a refund within 2-3 days.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business( General Climate System) in reference to my concern, and find that this resolution is satisfactory to me.