BBB Accredited Business since
Phone: (800) 417-5502 Fax: (916) 630-5416 View Additional Phone Numbers 2351 Sunset Blvd Ste 170 Pmb 502, Rocklin, CA 95765 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that A - 1 Appliance Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A - 1 Appliance Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMs. Mary Pignata, CFO Mr. Marshall McComas, President
Appliances - Major - Service & Repair Appliances - Installation Appliances - Small - Service & Repair
Alternate Business NamesMacFisher Company, Inc.
Products & Services
A-1 Appliance Service is a factory authorized appliance dealer and they also service major household kitchen and laundry appliances.
2351 Sunset Blvd Ste 170 Pmb 502
Rocklin, CA 95765 (530) 622-6052 (530) 677-0459 (530) 889-2720 (916) 444-5429 (916) 481-0263 (916) 632-1322 (916) 725-3160 (800) 417-5502 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (530) 622-6052(Phone)
- (530) 677-0459(Phone)
- (530) 889-2720(Phone)
- (916) 444-5429(Phone)
- (916) 481-0263(Phone)
- (916) 632-1322(Phone)
- (916) 725-3160(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: A-1 Appliance Service cashed my $446.24 check even when the repair man said he could repair my refrig. A repair man came out from A-1 Appliance Service on 8/8/13 t repair my 6 year old GE Refrigerator. The repair person said he had a part in the truck and put a new mother board in. I noticed it was not the right repair part number. This was on the weekend. The refrigerator did not work any better than when it had the old motherboard. I called again on Monday. He put the new motherboard in (the correct one) and he said that it was not working correctly with the new motherboard and it was not worth fixing. I asked for my check back as it had not been cashed yet. The repair man said he took it to his office in Rockland. I called the office the next morning.......... and a very nice lady said that they had the check in the office. If I gave her a bank card or a credit card for the $40, they would return my check uncashed. I gave them what they needed........ and the next morning........ My check was cashed. I have spoken to ***** ***** and a woman since all of this went down and I have still not receive my back. They kept my $446.24 and used it for operating costs while their customer (me) went without. Not a good way to do business.
Desired Settlement: DesiredSettlementID: Other (requires explanation) I am seeking all of my money back. $446.24. This company is not an honest company to do business with and their customer service skills have a lot to be desired...... At the end of the day I had to spend $1300 to buy a new refrigerator and A-1 Still has my money!
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: company did not complete repair of refrigirator due to missing part. A-1 never rescheduled and refrigirator is broken again. A1 wants to charge again Approximate service date 12/2008. service tech told me he was missing a part to complete the job but that the freezer would work okay for now but will eventually need the missing part to avoid future problems. No call or appt ever made to complete repair. Called A-1 12/18/2012 today to explain the issue about missing part never installed, the rep of the company told me they tried coming back out twice in Jan -2009 but was unscucceful. I told them that I was never contacted or left any messages. I requested for them to come back out to complete repair and the rep told me that I would have to pay for that service.
Desired Settlement: Company to fullfill obligation of installing missing part to complete repair WITHOUT charge. The services was paid in full but the repair was incomplete.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|2/7/2012||Problems with Product/Service|
|11/21/2011||Problems with Product/Service|
|7/13/2011||Problems with Product/Service|
|7/4/2011||Problems with Product/Service|