BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Hanna's Appliances meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hanna's Appliances include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMr. Jim Hanna, Owner
Appliances - Major - Dealers Appliances - Small - Dealers Appliances - Small - Service & Repair
Products & Services
Hanna's Appliance is a new and used appliance dealer.
279 Arden Way
Sacramento, CA 95815 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a washer and dryer set February 26th 2014 from Hanna's Appliance. The day I got the washer the hose connections were leaking.I called and informed the younger gentle I purchased the set from told me to "come and they will give me a new set of hoses". I was not able to get down to the business until three days later.I finally used the washer machine March 1st 2014, the washer over flew all on the floor because the water would not drain. I called and spoke with the older gentle who owns Hanna Appliance. He informed me that the do repairs in the shop only so I would have to bring the machine down stairs and he would give me another one so I would not be without a washer . I told him I have to find someone to help me bring the machine down stairs. He told me to tilt the machine on the side and put the clear hose back inside of the compartment because I probably had knocked it out of place while bringing it up the stairs.I tried to do as he said but the hose was in place, I had called him on the 6th of March and asked the owner of the business what time would be the lastest time he could pick up the appliance it was about 4pm he said noon because the guy who works for him has deliveries.I had my brother prepared to help me with the machine on the 7th at noon . I called him that morning I spoke with the owner he said 11am the guy will come to pick it up . I informed him that my brother was under the impression that we were going to move it at 12noon . The owner got angry with me and said"no He can come at 11 only because he has deliveries between 12-2pm so he can't do it at noon". I reminded him that he told me yesterday 12noon is the lastest time we started arguing he said he does not want to talk to me anymore and now he will not pick up the machine I need to bring it to the shop because I had cursed at him. I waited until our tempers would calm down.the new machine is loud and the dryer started blowing cold air after the first night I used it.
Desired Settlement: March 17 th I went to the business after calling before I went there and spoke with the owner. We talked about the situation he said"I'd cursed him so he did not want to deal with me I explained to him I have children and I just want what I paid for. He told me to leave I would not leave he said "he'd call the police", which he did. I waited but after a while he said "it cost him $75 dollars to pay the guy to bring a machine and pick up one so he was not doing that again ", I told him I 'd pay.
Business Response: The company states that they provided a different washer and dryer to the consumer. They state that the issue has been resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved