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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Carmona's Appliance Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Carmona's Appliance Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 41770.
Business ManagementMr. Terry Alvord, President
Appliances - Major - Dealers Appliances - Used Appliances - Major - Parts & Supplies Appliances - Small - Dealers Mattresses Appliances - Installation
Alternate Business NamesCarmona's Appliance and Mattress
Products & Services
Carmona's is a retail store that provides large and small, new and used appliances, service, parts and installation as well as bed mattresses.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (800) 823-2343(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: 12-06-12 to 01-17-14 all items baked in this oven- cakes, cookies, or casseroles had to be disposed of each was the center of each item was runny and the bottom of each was very dark or burned. When Cakes were taken out of pans-they collapsed in many pieces. Moving the rack from #1 up to #2,#3 or #4 did not help the situation. On 10-3-2013 Camrona's office called =-asked me to call Whirlpool office, they had me call A&E . A&E service man came the next day 10-31-13 and found the oven was et 50 degrees too high, on 11-12-13 replaced and on 12-12-13 the sensor was replaced, on 12/21/13 the control panel was replaced. A&E has really worked to fix the problem. On 01/09/14, A&E directive to me was -"I think you need a new oven".
Desired Settlement: For Carmona's to give me a new oven of my choice. This is the first problem I have had with any of the 8 appliances I have bought from Carmona's.
*** *** ***** Service Manager, Carmona's Appliance Center 905 Mistletoe Ln. Redding CA 96002 530-222-2288 ****************************** February 3, 2014
Consumer Response: This letter is in response to case ID ******* about a whirlpool oven purchased 12-3-12 at Carmona's from the first time the oven was used everything burned black. I ended up throwing away $475.00 from 12-3-12 and about $500.00 + in 2013 and to the present time 2-20-2014. When the A & E service men came and found right away that the unit had been set 50 degrees too hot. I moved the racks up from 1-2 to racks 3-4 as the back had listed and lower the temp. This didn't change the problem and still not having a satisfactory and edible cookie or other food item. Each item ended up thrown away and at a last of 475.00 in 2012 and even more in 2013-2014. No mention was made by Carmona's servicemen to change the temp. A & E replaced the sensor two different time, due to the temp going up again. During the last time
A & E came the control panel was replaced. A&E had me make the same chocolate chip recipe (a Betty Crocker recipe) each time. Now if the temp is adjusted to a lower degree-you have to keep waiting to hope that the cookie or other item will be somewhat edible. I do a lot of baking for various activities, but haven't been able to fulfill the requests. This is a real problem, especially since I can not depend on the end results. The factory standards within 35 degrees is differentially not acceptable no matter what you are baking-the item would either be black or under cooked depending how the oven was set. I have been more than satisfied with the other seven appliances I have purchased at Carmona's. Please refer to the last item on your letter dated 11-12-2013. The new hose and connector were for the dishwasher and not the oven. Not until I was having this problem did the lady in the office tell me that I had bought a year old oven and I shouldn't had a warranty on it and I should have paid for the three times the servicemen came out. I told her I bought a new oven and if it had been sitting on the shelf-the-sales-man should have told me and I would have purchased another one instead. Under the circumstances-having been a good customer for a number of years-the problem with this one item, it would be to Carmona's benefit to replace the oven-one of my choice, rather than loose more customers because of this.
This letter is in response to Mrs. *******’s complaint, ID# *******. We have already responded to this with a prior letter to the BBB. As we stated before we were not able to identify any problems in four trips. The sensor that A&E replaced is very easy to test and our technician ohmed the sensor at 1070 ohms at room temp which is within manufacturer specs, if A&E found it bad or just replaced it to appease a customer I do not know. At Carmona’s we do not believe in changing parts simply to appease a customer. No parts tested out of range, and using a high end professional thermometer the oven temperature tested within 10 degrees of the set temp. My tech calibrated the control 10 degrees to bring it to the exact set temp. The statement that the control was calibrated 50 degrees hot is false as oven controls only have a maximum 35 degree variance, any oven that tests more than 40 degrees off would have been considered out of range and would have had parts replaced. Our techs never found this oven to test badly, and I sent another tech out just to verify the first techs findings. We also ran a biscuit test. Manufacturers always recommend to do a live cooking test with refrigerator biscuits at the prescribed temp and time. They do this because of the emulsified recipe to rule out any inconsistencies such as using more or less sugar, mixing dry and wet ingredients incorrectly, etc., etc., that may occur with a homemade recipe. The biscuits cooked correctly which backed up the technicians meter test. At this point Mrs. ******* was still not happy so the manufacturer sent a different servicer out. We do not have any way of vouching for the quality of work by this servicer. Whirlpool reviewed this case upon our request when the original BBB complaint came to us. They found that there was no history on this unit from either us or A&E that warranted a product exchange. It was told to me by the customer that she purchased an extended service warranty through A&E.
I feel that Carmona’s has gone above and beyond to try and help this customer. We made multiple trips at our cost, as oven temperature calibrations are not covered under manufacturer warranty and are supposed to be paid by the customer. We were never able to find anything wrong with the unit and therefore had no recourse to present to the manufacturer to try to get this customer a new range. With the sale of an extended warranty, A&E became the responsible party for this oven and we would not be able to do any further repairs without charging the customer.
Problems with Product/Service
Read Complaint Details
Complaint: Returned item, told a check would be sent for refund amount next week. I was sent a letter telling me our 'fridge needed it's filter replaced. Letter was sent from Whirlpool. Since we bought our fridge from Carmonas, I went there to purchase the filter on June 3. I paid for this item with a check. Over the weekend, we discovered that our model does not have a filter. Today, June 17, I returned the filter and was told that they would send me a check next week for the amount. I questioned this, the answer I got was something along the lines of "it's Monday, we don't have that kind of $ in the till this early on in the week. The item was under $40. I had no choice but to leave the store without my $.
Desired Settlement: Refund full amount immediately.... perhaps interest!
Business' Initial Response
Read Complaint Details
Complaint: New refrigerator with 5 year warranty purchased over two years ago still not working properly after 6 service visits. ***** ****** purchased a new Whirlpool refrigerator model #********* on 10/04/2010 with a 5 year extended warranty from Carmonas Appliance Center in Redding, Ca. The ice maker does not dispence ice. Carmonas came out to attempt repairs on 03/31/2011, 09/22/2011, 03/02/2012, 04/17/2012 and 05/21/2012. The ice dispencer still does not work and Carmonas states it cannot be fixed and refuses to do anything else.
Desired Settlement: Want the refrigerator replaced or refunded.
Business' Initial Response