BBB Business Review

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BBB Accredited Business since

Appliance Company, Inc.

Phone: (916) 397-0139 Fax: (530) 672-0939   http://www.appliance-company.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Appliance Company is the place to call when you are having trouble with one of your appliances. We are your “ONE STOP SHOP” for any of your appliance related needs. We’ll come fast and don’t lowball our service call prices and then overcharge for parts and other add-ons. Appliance Company technicians perform appliance repairs in Sacramento County including Rancho Cordova, Roseville, Rocklin, Elk Grove, Folsom and of course Sacramento. Plus we now can cover appliance repair in Vacaville. We repair all makes and models, from old Maytag washers to new KitchenAid dishwashers. We are Viking Authorized service and will work on your Sub Zero, Wolf, Bosch, and Miele appliance’s as well. Any major brand appliance is covered, as well as the smaller brands and basic models. - See more at: http://www.appliance-company.com/#sthash.Ys66prps.dpuf


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Appliance Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Appliance Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Appliance Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 08, 2010 Business started: 01/09/2010 in CA Business started locally: 01/09/2010 Business incorporated 01/01/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov
The number is 46326.

Type of Entity

Corporation

Business Management
Mrs. Christina Matterson, Manager Mr. Daniel Matteson, Owner
Contact Information
Principal: Mrs. Christina Matterson, Manager
Business Category

Appliances - Major - Dealers

Products & Services

Appliance Company, Inc. sells the following brand(s): All makes and models, Repair all makes and models.

Appliance Company, Inc. offers the following product(s): Repair all makes and models. We sell parts too.

Method(s) of Payment
Visa, MasterCard, Discover, American Express, Cash, Checks.
Refund and Exchange Policy
Free one year extended warranty on most parts, ninety days on labor.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.