BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that West Coast Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for West Coast Heating & Air Conditioning, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMs. Leticia Calderon, Office Manager Mr. William Calderon, Owner/President
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
West Coast Heating & Air Conditioning, Inc. offers the following product(s): Company offers HVAC services.
Alternate Business NamesWest Coast Heating and Air Conditioning, Inc.
Products & Services
This company offers heating, air conditioning, sheet metal and plumbing services including new installations, maintenance, service and repairs.
Industry TipsBBB Tips for Hiring a Contractor in California
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: False and sloppy diagnosis of repair quote and failure to live up to contract which showed such dishonesty we cannot continue contract. During West Coast Air's visit to diagnose our broken home air conditioner in April of 2013, **** (the owner) checked the outside condenser and declared it beyond repair. He stated that it would not be worthwhile to fix and that it leaked all the refrigerant due to the valves being a bit greasy in spite of the fact that there was no oil anywhere else on the unit. He also stated that no warranty was applicable to my system because it had never been registered. The entire unit was new in 2007. **** quoted a price of $4600 after a $600 "discount" for my membership as a contract maintenance customer. I sent him an Internet link showing that exact unit was available online to anyone for $1500 delivered to a nearby truck terminal. During his visit he did not check the inside (evaporator) coil in the garage. He did not check and did not know the condition of the evaporator coil when he declared the condenser faulty. Because of such a sloppy diagnosis and outrageous price I sought out ****** Heating and Air of Modesto for another opinion. For $79 ****** examined the system thoroughly. Their technician opened the housing of the inside coil (which West Coast did not bother to check) and found oil on the pan below the coil. The evaporator coil was leaking, not the outside condenser. West Coast did not even look at the evaporator coil. ****** fixed my unit, handled the warranty (which West Coast declared was not valid) which saved me $2000 in parts, and declared the outside condenser to be working just fine. The total cost to me was $720 - a whopping savings of $3880 compared to West Coast's fictitious proposal! Had West Coast replaced what they called the "unfixable" condenser, my system would still not work; the inside coil was the leaky culprit. I am appalled at either West Coast's incompetence or their dishonesty - perhaps both. After having West Coast do minor repairs to the heater part of our system prior to this incident, and for what seemed a fair price, they had earned a degree of trust from us. But the repair they quoted at $4600 was entirely unnecessary and we had the system fixed properly for just $720. It is now nearly August and our air conditioner is running just fine. On October 1, 2012 West Coast added five pounds of refrigerant to our system, or so we were billed. That five pound leakage should have been a red flag to West Coast and they should have advised us that our system had a major leak. But they said not a word. They simply took our $250 for the material and $89 for the labor and were gone. Our "Service Club Membership" is dated October 1, 2012. We paid West Coast $192 for that membership. Later in October they performed the autumn service on the heater. Spring of 2013 rolled around and we didn't hear from West Coast about a springtime service until I called in late April to tell them that our air conditioner was not working. We did not receive the springtime service and they never called to set that appointment, as well they shouldn't. We can no longer trust West Coast. Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply. I would take this to small claims court, but in San Joaquin County we have none available.
Desired Settlement: Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.