This business is not BBB accredited.
Phone: (209) 634-7374 Fax: (209) 634-1210
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for West Coast Heating & Air Conditioning, Inc. include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 698429. On 10/27/2014 BBB confirmed that the license from Contractor's State License Board expired.
Type of Entity
Business ManagementMs. Leticia Calderon, Office Manager Mr. William Calderon, Owner/President
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
West Coast Heating & Air Conditioning, Inc. offers the following product(s): Company offers HVAC services.
Alternate Business NamesWest Coast Heating and Air Conditioning, Inc.
Products & Services
This company offers heating, air conditioning, sheet metal and plumbing services including new installations, maintenance, service and repairs.
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: IN 2013 I HAD THIS COMPANY INSTALL WHAT I THOUGHT WAS ALL BRAND NEW ; AN AIR CONDITIONER, FURNACE AND HOT WATER HEATER. ALL PAID AT THE TIME OF INSTALLATION. I WAS TOLD I WOULD HAVE FREE TUNE-UPS FOR SAID EQUIPMENT , BUT WHEN I KEPT CALLING FOR A PROBLEM WITH THE WATER HEATER I COULD'NT GET ANYONE TO CALL ME BACK. AFTER NEARLY 6 MONTHS OF SHOWERING WITH COLD WATER BILL , THE OWNER , CAME TO LOOK AND FOUND A COMPUTER PANEL HAD BURNT OUT. ORIGINALLY HE HAD HIS WIFE CALL ME TO SAY I DIDN'T KNOW HOW THAT NEW TYPE OF WATER HEATER WORKED ! THAT FINALLY GOT FIXED , NOW I'VE BEEN CALLING TO GET MY FREE TUNE-UPS FOR THE COMING WINTER. CALLS TO THEIR NUMBER STATE THEY ARE HAVING "UNFORSEEN ISSUES" AND WILL BE CLOSED THE MONTH OF AUGUST. ON LINE I READ THEY WERE BEING SUED AS A CUSTOMER DISCOVERED HIS LICENSE WAS NOT VALID AND HE COMPLAINED ABOUT THE SAME ISSUES I WAS HAVING. SO I KEPT CALLING AND LEAVING MESSAGES , FINALLY, AFTER SEVERAL WEEKS , ***L CALLS AND MAKES AN APPOINTMENT AFTER ASKING ME WHAT THE PROBLEM WAS WHEN MY A/C QUIT WORKING. HE STATED HE KNEW JUST WHAT THE PROBLEM WAS AND KEPT TELLING ME IT WAS UNDER WARRANTY. CAME OUT STATED HE'D RETURN NEXT DAY WITH THE PART. NO BILL NO CALL FOR 5 DAYS , WON'T ANSWER MY CALLS. SHOWED UP UNANNOUNCED ON THE 5TH DAY WITH THE NEW PART. I WAS GETTING READY TO LEAVE FOR 2 IMPORTANT APPOINTMENTS , SO I HAD TO LEAVE HIM THERE TO CLOSE UP MY HOUSE ! I GAVE HIM INSTRUCTIONS TO SHUT THE A/C AND DOORS . WHEN I RETURNED LATER THAT NIGHT THE A/C HAD BEEN ON ALL DAY AND THE FURNACE WAS NEVER CLEANED OR CHECKED AND THE 2 FILTERS HE TOOK THE OTHER DAY WERE NOT REPLACED. IN FACT , THE COVER TO THE FURNACE WAS JUST BARELY HANGING ON. SINCE IT IS THE PRACTICE OF THIS COMPANY TO NOT RETURN CALLS OR ANSWER THEIR PHONE I WROTE THEM A 3 PAGE LETTER. OH ! AND ALSO HE LEFT ME A BILL FOR 5 HOURS OF WORK AT $89.00 AN HOUR ...I COULDN'T BELIEVE THE NERVE OF HIM AFTER REPEATING MANY TIMES IT WAS COVERED. HE NEVER ONCE DECLARED A SERVICE CHARGE FEE OR ESTIMATE !
Desired Settlement: I WANT THAT BOGUS FEE TAKEN AWAY SINCE HE NEVER DECLARED AN ESTIMATE OR FEE WOULD BE FORTHCOMING . ALSO ...I WANT MY FURNACE FILTERS REPLACED AND THE TUNE-UP HE PROMISED . I WANT ALL THE EQUIPMENT CHECKED OUT BEFORE THE WINTER AND I'D LIKE A SPECIALIST TO COME LOOK AT THE EQUIPMENT HE INSTALLED TO TELL ME IF IT WAS NEW OR NOT . I THINK HE MAY HAVE CHEATED ME ON WHAT HE SAID HE INSTALLED AND I PAID A FAIR PRICE FOR WHAT I THOUGHT I WAS GETTING .
To Whom It May Concern,
This letter is in response to our customer Alison *****. West Coast Heating & Air Cond. installed new equipment consisting of a new air conditioner, new coil, new furnace and new tank less water heater in Sept. 2012. I went out several times due to Mrs. *****'s complaints regarding not having immediate hot water and found no problems with the water heater. As you will see per the contract that I did not promise a Tune up each year as she stated in the complaint.
Mrs. ***** phoned the office several times before I went out again. When I went out I found that the circuit board had gone out, this was ordered and replaced at no charge and covered under warranty. Again Mrs. ***** phoned the office demanding that I go out and fix the problem. After performing a complete diagnostic on the water heater I discovered that Mrs. ***** had hired a plumber previously, the pipe the plumber ran for the water heater was undersized. I spent several hours and did not charge her for any of my time. I called the diagnostic center and spoke with a certified Technician and went through my whole installation of the water heater the service technician found nothing wrong with my installation, however he also stated that the size of the pipe was undersized causing the water pressures to not work properly. After spending several hours on the phone with the technician he was able to walk me through adjusting twelve valves and that seemed to solve the problem.
In June 2015 I had some medical issues that did not allow me to work my business. The office was closed due to not having employees to run the service field. The office was closed from June through the middle of October. I am now able to take care of warranty issues. Warranty covers 5 year parts and 1 year labor warranty. I did arrive unannounced but Mrs. ***** could have rescheduled with me. The invoice that I left on her table was not for 5 hours as she stated in her complaint, but only for 1.5 hours of labor and I did not charge her for the capacitor. I will waive the charges per the invoice I left with her and will go out and reinstall the filters which are also not covered under the equipment warranty, however I will not charge her for that either.
I have attached the copies of the invoices proving that the equipment was new at the time of installation, Sept 2012.
A copy of the service invoice showing that I only charged her for 1.5 hours. I really can't understand why she would think that $89.00 X 5 hours would equal $133.50 I will waive that labor charge.
I performed a tune-up on her furnace, but if it is not to her satisfaction then I will tune it up again, however I cleaned the furnace when I was there. From now on I will take a picture of my work for proof.
I will not pay for someone else to come out and check to see whether I installed new equipment, my invoices from my suppliers should be proof enough.
If Mrs. ***** is in agreement with my offer then I will phone her to schedule a time to go out and do another tune-up on her furnace and install new filters this one time and hopefully this will resolve the complaint against my company.
Problems with Product/Service
Read Complaint Details
Complaint: had **** at west coast air install the duct work and air and heating system on 9/28/2013 paid in full with a check for $7100.00 check # **** hade problems with a/c every since the install **** tells me it needs a part and he will be back in 2 to 3 days to fix and never shows i try calling they never answer my calls finnally he came back to the house and says it needs a new a/c condenser he says it will be here wed or thur may 7 or may 8 2014 he will install and there will be no charge or lobor cost well thur came called 3 times finally about 4 30 pm got a hold of his wife she told me she didnt no what **** has going on she will call me fri may 9 by noon if i didnt here from her to call her so fri may 9 at 1 30 pm came i call 5 times finally i left a message on ****s cell told him im fed up and he needs to fix the /ac or i wlll take further actions he call me right back after that message nothing got resolvel i told him im going to turn it in to bbb he than hung up on me please need help my wife is disable with a seizure disororder and needs the a/c working (fixed)
Desired Settlement: just want whats right fix or replace the a/c unit
I am responding to the complaint filed on 5/9/14 from ****** ***. Yes we did install a new air conditioning system for Mr. & Mrs ****** ***. Mr *** called our office several times in May 2014 and **** (owner) went out on many of his calls. On**** went out and diagnosed the equipment that we had installed and found that there was a manufactured problem with the coil. We had to go back to the distributor that we ordered this equipment from and fill out warranty paper work which takes time, We apologize to the Mr. & Mrs. *** for not communicating with them in a timely manner. On May 15, 2014 a new evaporator coil was installed at no charge to our customer, ****** ***. On June 5, 2014 customer called back and stated that the air conditioner would not shut off and that the house was cooling too well, but the unit would not shut off. Went out unit seemed to be working fine. Again customer called the office and spoke with Tish, she scheduled **** to go back out, at that time **** changed out the thermostat and installed with another new one, unit was cycling on and off correctly.
Tish from our office spoke with ****** on the evening of June 10th and he was really happy and said that everything was working great. I asked him at that time if he could write a letter to BBB stating that the problems had been addressed and fixed, ****** said that he would let you know that everything was taken care of. He seemed to be a happy customer in the end. Again our apologize to Mr. & Mrs. ***.
Problems with Product/Service
Read Complaint Details
Complaint: False and sloppy diagnosis of repair quote and failure to live up to contract which showed such dishonesty we cannot continue contract. During West Coast Air's visit to diagnose our broken home air conditioner in April of 2013, **** (the owner) checked the outside condenser and declared it beyond repair. He stated that it would not be worthwhile to fix and that it leaked all the refrigerant due to the valves being a bit greasy in spite of the fact that there was no oil anywhere else on the unit. He also stated that no warranty was applicable to my system because it had never been registered. The entire unit was new in 2007. **** quoted a price of $4600 after a $600 "discount" for my membership as a contract maintenance customer. I sent him an Internet link showing that exact unit was available online to anyone for $1500 delivered to a nearby truck terminal. During his visit he did not check the inside (evaporator) coil in the garage. He did not check and did not know the condition of the evaporator coil when he declared the condenser faulty. Because of such a sloppy diagnosis and outrageous price I sought out ****** Heating and Air of Modesto for another opinion. For $79 ****** examined the system thoroughly. Their technician opened the housing of the inside coil (which West Coast did not bother to check) and found oil on the pan below the coil. The evaporator coil was leaking, not the outside condenser. West Coast did not even look at the evaporator coil. ****** fixed my unit, handled the warranty (which West Coast declared was not valid) which saved me $2000 in parts, and declared the outside condenser to be working just fine. The total cost to me was $720 - a whopping savings of $3880 compared to West Coast's fictitious proposal! Had West Coast replaced what they called the "unfixable" condenser, my system would still not work; the inside coil was the leaky culprit. I am appalled at either West Coast's incompetence or their dishonesty - perhaps both. After having West Coast do minor repairs to the heater part of our system prior to this incident, and for what seemed a fair price, they had earned a degree of trust from us. But the repair they quoted at $4600 was entirely unnecessary and we had the system fixed properly for just $720. It is now nearly August and our air conditioner is running just fine. On October 1, 2012 West Coast added five pounds of refrigerant to our system, or so we were billed. That five pound leakage should have been a red flag to West Coast and they should have advised us that our system had a major leak. But they said not a word. They simply took our $250 for the material and $89 for the labor and were gone. Our "Service Club Membership" is dated October 1, 2012. We paid West Coast $192 for that membership. Later in October they performed the autumn service on the heater. Spring of 2013 rolled around and we didn't hear from West Coast about a springtime service until I called in late April to tell them that our air conditioner was not working. We did not receive the springtime service and they never called to set that appointment, as well they shouldn't. We can no longer trust West Coast. Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply. I would take this to small claims court, but in San Joaquin County we have none available.
Desired Settlement: Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply.
Initial Business Response