This Business is not BBB accredited
Phone: (209) 634-7374 Fax: (209) 634-1210
BBB Business Reviews may not be reproduced for sales or promotional purposes.
On 9/25/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
- 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for West Coast Heating & Air Conditioning, Inc. include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 698429. On 10/27/2014 BBB confirmed that the license from Contractor's State License Board expired.
Type of Entity
Business ManagementMs. Leticia Calderon, Office Manager Mr. William Calderon, Owner/President
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
West Coast Heating & Air Conditioning, Inc. offers the following product(s): Company offers HVAC services.
Alternate Business NamesWest Coast Heating and Air Conditioning, Inc.
As of June 30, 2014 the Contractors State License Board license for West Coast Heating & Air Conditioning, Inc expired. BBB encourages you to contact the following agency or agencies to confirm this information: www2.cslb.ca.gov
Products & Services
This company offers heating, air conditioning, sheet metal and plumbing services including new installations, maintenance, service and repairs.
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: had **** at west coast air install the duct work and air and heating system on 9/28/2013 paid in full with a check for $7100.00 check # **** hade problems with a/c every since the install **** tells me it needs a part and he will be back in 2 to 3 days to fix and never shows i try calling they never answer my calls finnally he came back to the house and says it needs a new a/c condenser he says it will be here wed or thur may 7 or may 8 2014 he will install and there will be no charge or lobor cost well thur came called 3 times finally about 4 30 pm got a hold of his wife she told me she didnt no what **** has going on she will call me fri may 9 by noon if i didnt here from her to call her so fri may 9 at 1 30 pm came i call 5 times finally i left a message on ****s cell told him im fed up and he needs to fix the /ac or i wlll take further actions he call me right back after that message nothing got resolvel i told him im going to turn it in to bbb he than hung up on me please need help my wife is disable with a seizure disororder and needs the a/c working (fixed)
Desired Settlement: just want whats right fix or replace the a/c unit
I am responding to the complaint filed on 5/9/14 from ****** ***. Yes we did install a new air conditioning system for Mr. & Mrs ****** ***. Mr *** called our office several times in May 2014 and **** (owner) went out on many of his calls. On**** went out and diagnosed the equipment that we had installed and found that there was a manufactured problem with the coil. We had to go back to the distributor that we ordered this equipment from and fill out warranty paper work which takes time, We apologize to the Mr. & Mrs. *** for not communicating with them in a timely manner. On May 15, 2014 a new evaporator coil was installed at no charge to our customer, ****** ***. On June 5, 2014 customer called back and stated that the air conditioner would not shut off and that the house was cooling too well, but the unit would not shut off. Went out unit seemed to be working fine. Again customer called the office and spoke with Tish, she scheduled **** to go back out, at that time **** changed out the thermostat and installed with another new one, unit was cycling on and off correctly.
Tish from our office spoke with ****** on the evening of June 10th and he was really happy and said that everything was working great. I asked him at that time if he could write a letter to BBB stating that the problems had been addressed and fixed, ****** said that he would let you know that everything was taken care of. He seemed to be a happy customer in the end. Again our apologize to Mr. & Mrs. ***.
Problems with Product/Service
Read Complaint Details
Complaint: False and sloppy diagnosis of repair quote and failure to live up to contract which showed such dishonesty we cannot continue contract. During West Coast Air's visit to diagnose our broken home air conditioner in April of 2013, **** (the owner) checked the outside condenser and declared it beyond repair. He stated that it would not be worthwhile to fix and that it leaked all the refrigerant due to the valves being a bit greasy in spite of the fact that there was no oil anywhere else on the unit. He also stated that no warranty was applicable to my system because it had never been registered. The entire unit was new in 2007. **** quoted a price of $4600 after a $600 "discount" for my membership as a contract maintenance customer. I sent him an Internet link showing that exact unit was available online to anyone for $1500 delivered to a nearby truck terminal. During his visit he did not check the inside (evaporator) coil in the garage. He did not check and did not know the condition of the evaporator coil when he declared the condenser faulty. Because of such a sloppy diagnosis and outrageous price I sought out ****** Heating and Air of Modesto for another opinion. For $79 ****** examined the system thoroughly. Their technician opened the housing of the inside coil (which West Coast did not bother to check) and found oil on the pan below the coil. The evaporator coil was leaking, not the outside condenser. West Coast did not even look at the evaporator coil. ****** fixed my unit, handled the warranty (which West Coast declared was not valid) which saved me $2000 in parts, and declared the outside condenser to be working just fine. The total cost to me was $720 - a whopping savings of $3880 compared to West Coast's fictitious proposal! Had West Coast replaced what they called the "unfixable" condenser, my system would still not work; the inside coil was the leaky culprit. I am appalled at either West Coast's incompetence or their dishonesty - perhaps both. After having West Coast do minor repairs to the heater part of our system prior to this incident, and for what seemed a fair price, they had earned a degree of trust from us. But the repair they quoted at $4600 was entirely unnecessary and we had the system fixed properly for just $720. It is now nearly August and our air conditioner is running just fine. On October 1, 2012 West Coast added five pounds of refrigerant to our system, or so we were billed. That five pound leakage should have been a red flag to West Coast and they should have advised us that our system had a major leak. But they said not a word. They simply took our $250 for the material and $89 for the labor and were gone. Our "Service Club Membership" is dated October 1, 2012. We paid West Coast $192 for that membership. Later in October they performed the autumn service on the heater. Spring of 2013 rolled around and we didn't hear from West Coast about a springtime service until I called in late April to tell them that our air conditioner was not working. We did not receive the springtime service and they never called to set that appointment, as well they shouldn't. We can no longer trust West Coast. Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply. I would take this to small claims court, but in San Joaquin County we have none available.
Desired Settlement: Because of the reasons above, we demanded a refund of $435 as detailed below: Material added when they should have found the leak first: $250. Service call to install the refrigerant: $89. Half-year maintenance agreement which they have not honored $96. Total: $435. On May 25, 2013 I sent a letter to West Coast outlining all the facts above and demanded the return of $435. To date, West Coast has not so much as shown us the courtesy of a reply.
Initial Business Response