BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Service Star include:
- 3 serious complaints filed against business
Factors that raised the rating for Service Star include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||10|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning the misdiagnosis of their units. BBB wrote the business on March 27, 2014, requesting that the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.
Complaints contain a pattern of allegations that the company is up-selling to new units without proper diagnosis, misdiagnosing the issues, and that second opinions obtained differ greatly from Service Star. Complainants allege that Service Star technicians indicate that their units are bad or require cost-prohibitive replacement of parts. As a result, the company recommends that the customer replace the entire unit. In some cases the units are disassembled to avoid carbon monoxide poisoning. According to complainants, they obtain second opinions that substantially differ from those of Service Star technicians. In most cases, these customers state that their units are not defective and that they only have minor issues. In all cases, the complainants allege that they do not need to purchase a replacement unit after they obtain the second opinion. A few customers suggest that the company did not test their units for the initial problems they had reported.
The company responds to the complaints by trying to explain their position and rectify the issue.
On April 30, 2014, the company responded to our request indicating that if units have not been maintained properly or are 9+ years old, they suggest that it is more cost-effective to replace the defective unit as it would outweigh the cost to repair. Furthermore, the company states that in order to keep their customers free from harm and prevent liability to the technician they turn the gas off to the unit as required by law. Regarding third party contractors disputing their diagnosis, Service Star states that while those contractors often perform less expensive repairs, the units will continue to break down and/or require further maintenance. Service Star states that they tell their customers that it’s better to invest their hard earned money in equipment that’s going to last.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Frank Konrath, Owner
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
Service Star offers the following product(s): Company offers general construction services.
Method(s) of PaymentCash, Check, Credit Card
Alternate Business NamesService Star, Inc.
Products & Services
This contractor provides heating & AC.