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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bob's Air Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bob's Air Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 834289.
Type of Entity
Business ManagementMr. Bob Bennett, Owner
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Air Conditioning Contractors & Systems Heating & Air Conditioning
Products & Services
Bob's Air Repair sells the following brand(s): All Brands
Method(s) of PaymentCash, Credit cards, Check
Refund and Exchange Policy1 Year Parts And Labor Warranty on installed parts
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2812 Hegan Ln Building G
Chico, CA 95928 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (530) 924-4457(Phone)
- (530) 924-4459(Phone)
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Bob's air repair sent a technician to my house and before he touched a single thing he had me sign a form. He performed a 2 minute visual inspection and told me I needed a new unit and the cost would be 7000 dollars.I told him I would not pay 7000 dollars and Bob's air repair charged me 1100 dollars for a "'re-stocking"fee without ever even trying to figure out what was wrong with my unit. My son contacted them and they sent 3 techs to my house and wanted me to sign one of their forms again and the cost would be 79 dollars. My son told the techs to please wait a minute while he called their office and the 3 techs walked right out the door and got in their vans and left. I am 74 years old and Bob's air repair has left me with no air conditioning for 2 years now. I would like to know how a company can charge 1100 hundred dollars and not do a single thing. The owner "Bob" has refused to return any of my son's phone calls. This is my only recourse to try and make this company to fix my air conditioning. I've already given them 1100 dollars and they have done absolutely nothing.I hope the BBB helps me resolve this issue and looks into the past practices of this company. I am totally amazed that they can get away with this.
Desired Settlement: I want my money back. I wouldn't trust that company to work on a blender.