BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Bob's Air Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bob's Air Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Bob Bennett, Owner
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Air Conditioning Contractors & Systems Heating & Air Conditioning
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2812 Hegan Ln Building G
Chico, CA 95928 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (530) 924-4457(Phone)
- (530) 924-4459(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to repair after failure of installed part and overcharging of labor. On July 28, 2012 Bobs Air Repair (technician ****) had come to my home to diagnose why our air conditioner was not properly working. After the initial inspection the diagnosis of the problem was a blockage of the AC system and most likely the failure of an evaporator valve. The technician left and then returned on Monday July 30, 2012 and was at the residence for one hour and "Pumped down system into condenser. Opened Evaporator." (From the invoice) The technician stated that he needed to identify the part that needed to be replaced and would go to the place that offered the warrantied part. The technician left at 1030 called to say that he was still working on getting said warrantied part. I had to call the technician at 1530 that afternoon for an update and was told that it would take two days for the part to be delivered from southern California. on August 1, 2012 the technicians (**** and another gentlemen) showed up to repair the part. The technicians installed the part and tested the system. At the time the system ran fine and was working. The technicians had left the house at 0945. I worked for the next two days and my wife noticed that the system was not cooling anymore and that the outside AC condenser was cycling on and off at thirty second intervals. I told her to turn off the system and then contacted Bobs Air Repair. Before the installation of the new part the condenser was running fine but no cold air was coming out of the vents. On August 8, 2012 ****** came to the house and looked at the pressures at the condenser and noted that the pressure readings were far from adequate indicating that there was a blockage in the AC system consistent to the problem that I had originally called for. ****** then called me at work to advise me of the problem and said that he would be back on Wednesday August 8, 2012 diagnose the blockage and repair it again. However because of a discrepancy that I had with ****** of the billing of labor and actual labor I was not going to have Bobs service come back to the house. Instead at the suggestion of the builder of the home I contacted the original contractor that had installed the AC system to come out and fix the problem. The AC contractor came to the house and diagnosed that the evaporator valve that was installed by Bobs Air Repair was the bad part. The original cost of diagnosis and installation of the warrantied part was $736.49. $75 of this was for the initial diagnosis. The remainder $661.49 was labor for the installation of the warrantied part. I was told that one half hour of labor was billed for paperwork leaving $608.49 for the remainder of the labor to install the part. This was paid in full in cash.
Desired Settlement: I attempted to contact ****** Air Repair and receive a refund for his services on August 14, 2012 and was told that he would split the $661.49 with me. However after trying to discuss the matter with him further was hung up on. I am attempting to get a full refund because if ****** had on August 4, 2012 went into the attic where the AC unit is and checked he would have found that the valve that his technician had installed was bad. However he wanted to come to the house at a later date and do another inspection and a "full flush" while on the clock and charge for it. On Bobs website, business cards, commercials and the side of his truck it states "Fixed right the first time." It was not fixed the first time and when he had to come back to my house the problem he wanted to charge me more to repair the repair that was supposed to be done the first time. i understand that it was a warrantied part however the amount that I was charged for labor minus paperwork was $608.49 when in all actuality the total time the technicians were here was less than three hours.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|2/6/2012||Problems with Product/Service|