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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that I-Tul Design & Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for I-Tul Design & Software, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Amanda Hart, CFO
Web Design Internet - Web Hosting Computer Software Publishers & Developers
Alternate Business NamesI-Tul
Products & Services
I-Tul Design & Software, Inc. specializes in web design, management & hosting services.
1504 Eureka Road., Suite 325
Roseville, CA 95661 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Failure to deliver service without refund. There have been several attempts to contact i-Tul, but they are unresponsive. I reached out to i-Tul in August 2012 to help me develop a website. Upon agreement, ****** **** (co-founder) committed to a deadline between 12-16 weeks; the 16th week ended on December 3rd, 2012. After failing to deliver on the 3rd of December, *** ******* (project manager) provided another deadline for January 31st, 2013. After failing to meet this deadline too, Kahl Payne (Project Manager) provided another deadline for July 11th, 2013. Again, they failed to deliver. After three missed deadlines, 7 months pass due on the initial deadline, significant amount of patience, misrepresentation, negligence, negligent misrepresentation, constructive fraud, breach of contract, breach of express warranty, breach of implied warranty, fraud, breach of duty of good faith and fair dealing, four attempts providing them with an opportunity to complete the project, and after providing them with more than ample time to respond, I see no other way, but to lodge complaints with the Better Business Bureau. All invoices are listed below: Invoice # Invoice Date Due Date Total Status XXXXXX XX/18/2013 09/01/2013 $17.95 Paid XXXXXX XX/18/2013 08/01/2013 $17.95 Paid XXXXXX XX/17/2013 07/01/2013 $17.95 Paid XXXXXX XX/22/2013 06/05/2013 $368.34 Paid XXXXXX XX/18/2013 06/01/2013 $17.95 Paid XXXXXX XX/17/2013 05/01/2013 $17.95 Paid XXXXXX XX/10/2013 04/24/2013 $129.42 Paid XXXXXX XX/18/2013 04/01/2013 $17.95 Paid XXXXXX XX/12/2013 03/14/2013 $271.50 Paid XXXXXX XX/12/2013 03/14/2013 $497.75 Paid XXXXXX XX/15/2013 03/01/2013 $17.95 Paid XXXXXX XX/18/2013 02/01/2013 $17.95 Paid XXXXXX XX/18/2012 01/01/2013 $17.95 Paid XXXXXX XX/17/2012 12/01/2012 $17.95 Paid XXXXXX XX/18/2012 11/01/2012 $17.95 Paid XXXXXX XX/08/2012 10/22/2012 $20.00 Paid XXXXXX XX/03/2012 10/03/2012 $894.00 Paid XXXXXX XX/25/2012 10/02/2012 $2200.00 Paid XXXXXX XX/13/2012 08/16/2012 $2969.00 Paid Total = $7,547.45
Desired Settlement: I am seeking a full refund in the amount of $7,547.45 plus $160 for the current accumulated legal fees, equaling a total settlement of $7,707.45.
Initial Business Response