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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that I-Tul Design & Software, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for I-Tul Design & Software, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on I-Tul Design & Software, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: August 09, 2007 Business started: 01/01/1999 in CA Business started locally: 01/01/1999 Business incorporated: 01/01/2006 in CA
Type of Entity

Corporation

Business Management
Ms. Amanda Hart, CFO
Contact Information
Principal: Ms. Amanda Hart, CFO
Business Category

Web Design Internet - Web Hosting Computer Software Publishers & Developers

Alternate Business Names
I-Tul
Products & Services

I-Tul Design & Software, Inc. specializes in web design, management & hosting services.


Additional Locations

  • 3009 Douglas Blvd Ste 130

    Roseville, CA 95661 (916) 749-1500 (888) 392-8232

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 392-8232(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - Customer Service
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Complaint Detail(s)

10/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failure to deliver service without refund. There have been several attempts to contact i-Tul, but they are unresponsive. I reached out to i-Tul in August 2012 to help me develop a website. Upon agreement, ****** **** (co-founder) committed to a deadline between 12-16 weeks; the 16th week ended on December 3rd, 2012. After failing to deliver on the 3rd of December, *** ******* (project manager) provided another deadline for January 31st, 2013. After failing to meet this deadline too, Kahl Payne (Project Manager) provided another deadline for July 11th, 2013. Again, they failed to deliver. After three missed deadlines, 7 months pass due on the initial deadline, significant amount of patience, misrepresentation, negligence, negligent misrepresentation, constructive fraud, breach of contract, breach of express warranty, breach of implied warranty, fraud, breach of duty of good faith and fair dealing, four attempts providing them with an opportunity to complete the project, and after providing them with more than ample time to respond, I see no other way, but to lodge complaints with the Better Business Bureau. All invoices are listed below: Invoice # Invoice Date Due Date Total Status XXXXXX XX/18/2013 09/01/2013 $17.95 Paid XXXXXX XX/18/2013 08/01/2013 $17.95 Paid XXXXXX XX/17/2013 07/01/2013 $17.95 Paid XXXXXX XX/22/2013 06/05/2013 $368.34 Paid XXXXXX XX/18/2013 06/01/2013 $17.95 Paid XXXXXX XX/17/2013 05/01/2013 $17.95 Paid XXXXXX XX/10/2013 04/24/2013 $129.42 Paid XXXXXX XX/18/2013 04/01/2013 $17.95 Paid XXXXXX XX/12/2013 03/14/2013 $271.50 Paid XXXXXX XX/12/2013 03/14/2013 $497.75 Paid XXXXXX XX/15/2013 03/01/2013 $17.95 Paid XXXXXX XX/18/2013 02/01/2013 $17.95 Paid XXXXXX XX/18/2012 01/01/2013 $17.95 Paid XXXXXX XX/17/2012 12/01/2012 $17.95 Paid XXXXXX XX/18/2012 11/01/2012 $17.95 Paid XXXXXX XX/08/2012 10/22/2012 $20.00 Paid XXXXXX XX/03/2012 10/03/2012 $894.00 Paid XXXXXX XX/25/2012 10/02/2012 $2200.00 Paid XXXXXX XX/13/2012 08/16/2012 $2969.00 Paid Total = $7,547.45

Desired Settlement: I am seeking a full refund in the amount of $7,547.45 plus $160 for the current accumulated legal fees, equaling a total settlement of $7,707.45.

Business Response: Initial Business Response
I-Tul performed over $10,000 of work on the project prior to receiving a complaint. As stated by the customer, he has not paid for all completed work. Nonetheless, I-Tul offered a partial refund and rights to the work in the interest of a quick resolution. The offer was refused and answered with legal threats.

Final Consumer Response
The company and I have reached an agreement. The complaint issues have been resolved.

Final Business Response
This matter has been resolved and Mr. ****** agreed to retract the complaint however the BBB may not allow it to be retracted/cancelled

BBB's Final Determination: Consumer accepted resolution offered by the business.