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In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Landscapes Are Us, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Landscapes Are Us, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Landscapes Are Us, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 21, 2001 Business started: 01/01/1964 Business started locally: 01/01/1964 Business incorporated: 07/01/2013 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Mickey Shidler, President Mrs. Marilyn Shidler, Co-owner Sarah Turner, Office Manager
Contact Information
Principal: Mr. Mickey Shidler, President
Customer Contact: Sarah Turner, Office Manager
Business Category

Water Gardens Fountains & Ponds Landscape Contractors

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 9002 Leedy Ln.

    Fair Oaks, CA 95628

  • PO Box 1985

    Orangevale, CA 95662

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (866) 766-9787(Phone)
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Complaint Detail(s)

5/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Contractor was to build a pondless water fall structure with 2 drops. Only 1 drop was installed and the pump is now not working. Contractor installed a pondless waterfall structure in our backyard. It was suppossed to have 2 drops and it only has 1. The pump feature seems to be leaking as we are filling the water basin on a daily basis, sometimes with-in a few hours. Luckily we did not have an auto-fill feature installed or would not have found out about this issue. The contractor has come out twice to investigate and solve the problem. After each visit, the problem seemed to have been solved. Unfortunately after a day or two the water pump was having the same issues. The pump has now been off for 3 weeks and the contractor is no longer responding to our emails.

Desired Settlement: tear down and rebuild structure with the agreed upon 2 drops, install a functioning pump or refund us our money

Business Response: Business' Initial Response
We went over to the ****** residence and installed a new pump. The water in the vault area was the same as we left it before showing that there was no leak. We were able to reach Mr. ****** by phone and he came to the house to meet with ****** ****** of PRU. After ****** explained in detail to him how there were no leaks anywhere and evaporation was the reason for having to fill the feature from time to time, Mr. ****** finally understood. Mr. ****** paid the $200.00 owing on his contract. ****** & Mr. ****** shook hands and all is good. We will be getting a copy of the service call order that Mr. ****** signed to your office next week and any other paper work that you need. Thank you for your attention to this matter.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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