BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Landscapes Are Us, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Landscapes Are Us, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Mickey Shidler, President Mrs. Marilyn Shidler, Co-owner Sarah Turner, Office Manager
Water Gardens Fountains & Ponds Landscape Contractors
Industry TipsHiring a Contractor in California: Essential Tips
9002 Leedy Ln.
Fair Oaks, CA 95628 Directions
PO Box 1985
Orangevale, CA 95662
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (866) 766-9787(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Contractor was to build a pondless water fall structure with 2 drops. Only 1 drop was installed and the pump is now not working. Contractor installed a pondless waterfall structure in our backyard. It was suppossed to have 2 drops and it only has 1. The pump feature seems to be leaking as we are filling the water basin on a daily basis, sometimes with-in a few hours. Luckily we did not have an auto-fill feature installed or would not have found out about this issue. The contractor has come out twice to investigate and solve the problem. After each visit, the problem seemed to have been solved. Unfortunately after a day or two the water pump was having the same issues. The pump has now been off for 3 weeks and the contractor is no longer responding to our emails.
Desired Settlement: tear down and rebuild structure with the agreed upon 2 drops, install a functioning pump or refund us our money
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.