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Enchanted Vacation Properties

Phone: (530) 546-2066 Fax: (530) 453-9915   http://www.enchantedvacationproperties.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Enchanted Vacation Properties include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Enchanted Vacation Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 14, 2009 Business started: 09/12/2003 in CA
Type of Entity

Sole Proprietorship

Business Management
Mrs. Marcella Lawrence, Property Manager
Contact Information
Principal: Mrs. Marcella Lawrence, Property Manager
Business Category

Vacation Rentals Property Management

Products & Services

Enchanted Vacation Properties offers the following product(s): Company offers vacation property rental services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: we rented a home at **** ********** ***** ****** We paid in advance, signed a contract, to be told that the house had been double booked. we rented a house for the week of July 30th to August 4th and were simply told that the house had been double booked. we were offered a refund but at this date we could not find another place to stay. we have been treated very unprofessionaly by the representative of the company ***** (no last name). We've been screamed at over how, "mistakes happen all the time." the rude treatment certainly does not help the fact that we are out a vacation.

Desired Settlement: we simply asked for a comparable rental for our planned vacation. this is the worst i've ever been treated in a business dispute. we have a valid contract and are being treated as if we had made the mistake not them. Then were confronted with the representatives personal problems, this is the most unprofessional real estate agent in the state and that's saying something.

Business Response: Business' Initial Response
The double booking was an accidental error due to a typo, when it was noticed( 10 days later) I contacted the guests immediately. I tried to offer them one of our other properties as well as contact other management companies in the area to find something to meet their criteria, however none of the properties I found for them was to their liking. I also offered a free complementary night at one of our other properties or a free 2 night stay at another time at the property they originally booked, but that was not acceptable to them either. I then offered them a $200 additional credit for their trouble. This was not an intentional mistake, but an accidental one. I tried to offer the people other options, but they were not acceptable to anything. We did credit their credit card immediately in full as well as gave them an additional $200.00