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Northeast California

BBB Accredited Business since

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Description

Gain 2-4 years in 20 minutes a day with Bonnie Terry Learning books, games, and guides for dyslexia, ADHD, homeschooling, & special needs learning reading, writing, spelling, study skills, and math. Great for Gifted kids too! Coaching Programs too.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bonnie Terry Learning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bonnie Terry Learning include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bonnie Terry Learning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: August 23, 2004 Business started: 01/01/1992 Business started locally: 01/01/1992
Type of Entity

Sole Proprietorship

Business Management
Ms. Bonnie Terry, Owner
Contact Information
Principal: Ms. Bonnie Terry, Owner
Business Category

Tutoring

Refund and Exchange Policy
All Bonnie Terry Learning Products comes with a 60 Day Money Back No Questions Asked Guarantee. (Products do need to be in resalable condition.)
Service Area
US
Products & Services

Awaken the Scholar Programs for dyslexia, ADHD, autism-all learning skills. Products: Five Minutes to Better Reading Skills,Ten Minutes to Better Study Skills,Making Spelling Sense, 3 games, Writer's Easy Reference Guide, BT Easy Math Reference Guide


Additional Locations

  • 238 Poet Smith Dr.

    Auburn, CA 95603 (530) 888-7160

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Complaint Detail(s)

9/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Possibly illegal attainment of email address. Unwanted email contact/spamming. **@bonnieterrylearning.com sent me a marketing message via my Vermont alma mater's email service, and email service that does not release accounts and probably cannot be obtained through legal means. yet, it also seems that BT is aware of my location through data mining. This is also suspect, since I've been applying to jobs with tutoring services in California. So, the data mining may not be done with products I purchase, but job applications. This is incredibly unethical, (if it is true). Though the message sent to me contained an "opt-out" option, that is no excuse. Not only does it not help--I still have to open the email--but it is the issue of obtaining my email and targeting my person that deeply concerns me.

Desired Settlement: I would like three things from BT. 1) A personal apology for using spam marketing, which costs billions to the U.S. economy, and hundreds of dollars to me personally in lost time and spam-filtering software. 2) Full disclosure on how my email address was was obtained (and proof that it was obtained legally). 3) What criteria was used to select me, including the origin of location data. How did BT know that I lived in California, when they were using my stolen Vermont-base email address?

Business Response: Initial Business Response
Hi *****, So sorry for the messages that have come to you regarding back to school information and how to deal with homework. It was not my intention to send any unwanted emails! I have deleted you from my list so you will no longer receive any information, teaching, or homework tips from my company. Your contact record inadvertently got put into the system with a list of media contacts. I hadn't realized they were put into the system of homework tips when they were imported. The list was obtained a number of years ago and a new assistant was going through lists we had and imported the media list into my contact management system. This list was for the express purpose of sending press releases out when a new book was written. I just realized the mistake on my part and have since corrected it. Additionally, I have removed your contact record from all of my data bases. Again, I apologize profusely. Nothing like this has ever happened before and I am personally doing everything I can in my power to be sure it never happens again. I didn't know you lived in CA -- the information I had (it is now deleted) was that you were the features editor for education of the ********** ****** *********** in VT, which is why you email was on the media list. Please let me know if there is anything else I can do to correct this mistake. Sincerely, ****** *****, M. Ed., BCET Bonnie Terry Learning