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BBB Accredited Business since
Phone: (916) 601-1156 PO Box 1903, West Sacramento, CA 95691
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A BBB Accredited Business since
BBB has determined that Johnston's Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Johnston's Tree Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 822653.
Type of Entity
Business ManagementMr. Russell Johnston, Owner
Tree Service Tree Service - Pruning Tree Service - Transplant Arborist Stump Removal & Grinding Stump Grinding
Products & Services
Johnston's Tree Service specializes in tree triming, tree removal, stump grinding, tree planing, arborist reporting, storm damage, tree pruning services.
PO Box 1903
West Sacramento, CA 95691 (916) 601-1156
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Mr. Johnston came to our home about a month ago to review a job we had for him, the felling of two 80 foot redwood trees via e-mail. Shortly there after, Mr. Johnston submitted the winning bid to remove our trees. He sent along a quote, a contract for us to review, and a form from the State that talked about making sure you protect yourself from subcontractors by making your payment out to both the contractor and the subcontractor to prevent any liens being placed upon your home. Two days (11/12/14) before Mr. Johnston was supposed to begin work, he sent my wife an e-mail wanting to confirm his start date. She confirmed the start date with him. Later in the day I sent Mr. Johnston an e-mail seeking clarification to 4 questions I had. 1. Did he work in the rain? 2. What time would he start on Friday? 3. Did he have subcontractors working for him? 4. What names ought to be on the check I made out for the completed job to avoid a lien being placed upon my home, as the State form had implied?Mr. Johnston wrote back that he wasn't going to do the work because we were outside of his work area and, besides, he wasn't going to play any "20 question games." I reminded him that he had visited our home and that my wife had informed him of where we lived, and he basically called her a liar.Clearly there are some unusual issues here. 1. Why did Mr. Johnston get so upset when I only asked him four normal questions, not the 20 he stated? Does he have subcontractors working for him, and if so shouldn't he divulge that in the first place? 3. Doesn't Mr. Johnston have an obligation to complete an assignment he has agreed to complete, or compensate the homeowner for lost time because of his actions? 4. what is Mr. Johnston trying to hide in his operation that make him so jittery? Illegal workers, avoiding income taxes, not paying his insurances?
Desired Settlement: Mr. Johnston and his Johnston Tree Service's ratings with BBB ought to be lowered to BBB minus, not acceptable. Likewise, BBB needs to investigate his company to learn exactly what his operational problems are. Finally, Mr. Johnston ought to make a public apology to my wife for calling her a liar and admitting his own shortcomings.A copy of my e-mails are available for your review.Thank you,*** *******
Business Response: I communicated in good faith. This just felt wrong right from the start when *** said my website says I go to Rocklin and I checked and it doesn't say I go to Rocklin. It only got worse from there, finally I made the decision that I didn't feel comfortable going to work for these people. I've never done that before but there have been jobs that I wished I had and won't hesitate to not work for someone who I feel has ill will or intent towards me and will try and screw me around or compromise my good reputation for financial gain. I don't feel I did anything wrong. I will not apologize for being honest.
After dealing with the Merricks for almost 2 months I decided I didn't feel comfortable working for them. I apologized in both emails to Tappan Merrick when I cancelled the job. I never said his wife is a liar or his wife is lying. I simply told the truth.
I am rejecting this response because: