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Northeast California

BBB Accredited Business since

Evergreen Tree Service

Phone: (209) 933-0480 PO Box 690757, Stockton, CA 95269 http://www.evergreentreeservice.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Evergreen Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Evergreen Tree Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Evergreen Tree Service
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: October 08, 2003 Business started: 02/01/2002 Business started locally: 02/01/2002
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Oscar Grado, Owner
Contact Information
Principal: Mr. Oscar Grado, Owner
Business Category

Tree Service Tree Service - Pruning Tree Service - Transplant Lawn & Tree Care Stump Removal & Grinding Landscape Maintenance

Products & Services

Evergreen Tree Service specializes in preventative, decorative, maintenance, or emergent tree care services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Customer Review Rating plus BBB Rating Summary

Evergreen Tree Service has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • PO Box 690757

    Stockton, CA 95269

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Types of Complaints Handled by BBB

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  • Advertising or Sales
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  • Guarantee or Warranty

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Complaint Detail(s)

6/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: While tree trimmed, large heavy limbs we're roped on house causing damage While trimming tree in sept 2012. Evergreen tree service of Stockton, ca dropping numerous heavy limbs on my house. Resulting in damage of rain gutters, roof and structure. Owner sent his tree trimmers to fix the gutters. No other problems were fixed. We have attempted to get owner Oscar ***** owner to come by to look at the work his employees did. Mr ***** has never attempted to come over. In the meantime I had my insurance adjuster come by to assess the problem. Where he found the fixing of the gutters laughable and found numerous roof and structural damage.

Desired Settlement: While having a tree trimmed in our backyard by Evergreen tree service of Stockton Ca .. Numerous large limbs were allowed to drop on our house, resulting in gutter, roof and structural damage. Mr. ***** had his tree trimmers come by and have the gutters replaced. We have placed numerous calls for Mr **** to come by to look at the shabby work done by his employees. He has returned our calls, yet never has come over. He has eluding the fact that there is a problem. Since then we had our insurance adjuster come by to check on claim I had filed. He saw the gutter situation as laughable, then went on the roof and in the attick, where he found multiply areas of damage done by heavy objects (tree limbs). He stated that our insurance does not cover faulty workmanship. So I'm left with a house that has miss matched gutters installed incorrectly on the house (gap of 3-4 inches).

Business Response: Business' Initial Response
In regards to Mrs. ****** statements, Evergreen Tree Service did perform work on a tree on their property. Our services were contracted out by ******'s mother in law while roping down a branch it brushed the gutter causing 3-5 feet of damage at the corner of the house. The gutter to Mrs. *********** house was rusty and old. There were places in the gutter that you cold poke your finger through as I was told by my employees. I spoke with Mr. ******** and ******, I asked Mr. ******** if I could come by at 10 am on a Saturday morning. He stated he was not going to be up. He is unemployed. During my conversation with ****** I asked her two questions. The first what is it that you desire for me to do? The second why was there approximately fifteen feet of gutter missing when only 3-5 feet of gutter was damaged? My employees told me that the first time they went to check the damage and get the necessary material to fix the gutter it was 3-5 feet but when the returned the second time a larger section was missing. ****** did not answer my questions. I did let her know the condition of her gutter as being rusted and old and that I would pay for the section of damage that we caused but I would not pay for the whole side of house to be replaced with new gutter there was no response.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) First of all lets get the record straight. My last name is ******** nor ********* Conveniently the owner of Evergreen Tree service has got his info wrong. I talked to Mr ***** once. That is when I spoke to him about the damage to the gutters and the damage to the south side eves and trim which can be easily seen. At that time he told me that his son-in-law was a contractor and he would be by before the first rainfall to fix the problem. Well that didn't happen. In fact when he finnaly sent someone, he sent his tree trimming men to fix a contractors job. We had left the gutters as they were when they were damaged. a 8-10 feet of gutter was damaged. As known, gutters come in pre-cut lenghts, so when the men took down the gutters, they cane down in sections. We still have the rements of said gutters here. After the job was done we called and asked Mr. ***** to come by and look at the unsatistfactory job that was done. The gutter was spliced into the old gutters and at the end of the house the gutter is not even affixed to the house, there is a 1-2 inch gap between the house and the gutter. The south side to the house was never fixed. During the whole time of the tree cutting Mr ***** was periodictly on the job site. he was elsewere tneding buisness. He did not see how many times his employees let branches fall on my house. We could hear the branches hit the house hard. Unaware of my husband standing next to him, Mr ***** looked at the gutters and said "I'm not going to fiix that". My husband stated "Yes you are". Mr ***** stated he would not fix that whole side of the house with new gutters. I dont cxll 10-15 feet of gutters the whole side of a 30 feet side being fixed. My husband told Mr ***** that he would be home anytime, at times he does work workside. He in not unemployed. The whoe subject of this matter is fixing areas of faulty work. Mr ***** stated he would send a contractor to fix the job and he sent his tree trimmers to fix a house, then he didnt even fix everything. I had my house insurance come and evaluate the problem, they inspected the attic to find multiple places when every heavy items hit the roof. stateing the my insurance would not fix a problem brought on by faulty workmanship. I well not be satisfied until my house is fixed. The fixing of the gutters is laughable, the rest of the damaged roof is intolerable. i am soo dissatisfied with Evergree Tree Service that I would never reqimend their service to anyone. I should have read the comments on the BBB web site first and mostly read the fact about his company on the state licence board most of all. Thats were the truth is told.

Business' Final Response
First, I never stated that I would not fix the gutter. Second, the noise that they heard were men on the roof, and yes tree branches. The tree that was trimmed was near the house, and branches were extending over the house. The only place those branches could be set down were on the roof. Those branches were roped down. Third, I never knew of any damage to the roof or any insurance agent inspecting it until I received a letter. Finally, I know that damage was done. Not only did I speak to ******, I spoke to her husband. I would like to get this matter solved. I know that I am responsible, but also I do not feel that I should pay for a new gutter on my own. The gutter that was damaged was already rusty and old. They, also, should be held accountable.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.