This Business is not BBB accredited
West Coast Transmissions
Phone: (916) 348-3962 5630 Roseville Rd Ste A, Sacramento, CA 95842
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for West Coast Transmissions include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for West Coast Transmissions include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Zane Lovelace Jr., Owner
Transmissions - Automobile Auto Repair & Service
Alternate Business NamesWest Coast Transmissions, Inc.
Products & Services
West Coast Transmissions, Inc. provides automatic and standard transmission repair.
THIS LOCATION IS NOT BBB ACCREDITED
5630 Roseville Rd Ste A
Sacramento, CA 95842 (916) 348-3962 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 3/14/14,I went to West Coast on Roseville rd. in Sacramento, I brought my Buick,Rendezvous there to have the transmission replaced. The total cost was $1800, the guy who handles this service, I forget his name. He told me he wouldn't fix or touch the vehicle until I gave him at least $800 down towards the total cost. I gave him $500 on 3/14/14. At the time of signing, he didn't inform my husband and I, that if the vehicle is there for a certain amount of time, while awaiting more payments, that he would fix it, and have it towed or sell to a yard, without my consent and full payment or at least the $800 down. The day my husband went there to give the $300 to make it a total of $800 so the guy could at least start on the car, they told him that the car was no longer there, and that the guy fixed it and towed it to a yard. They said, they tried calling my husband, and that his phone was disconnected. I can prove his phone was not disconnected in that period of time. I almost lost my job, due to no transportation, it caused me a lot of hardship. We tried calling them a few times, and would not give us any clear answers, the operator would only take my messages, and promised to get a call back and never did. I gave up for a while before doing something about this issue because I had to come up with another car so I can keep my job, and had very little time to take actions sooner. I don't know what else to do about this issue.
Desired Settlement: I would either want my vehicle back, or $1500, That would include the price of the vehicle and the down payment I never got back.
To Whom It May Concern,
This customer disappeared for 3 months after dropping his vehicle off. We could not get ahold of him at all during the 3 month period. Finally, we had the vehicle towed, handing it off to a tow company thinking it was abandoned.
According to tow company, come to find out, the previous owner of the vehicle, they were still on the title. ******* never went to *** and put title in his name. Previous owner had to pay tow impound and yard storage fee’s.
We have since spoken to *******, came to an agreement, and he now has possession of his vehicle back with no further storage fee’s or ramifications. This matter has been settled.
West Coast Transmission, Inc.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: the companys website says they offer free diagnostic and i went in and they said its actually 98 dollars i think they are saying this to get people in the door
Desired Settlement: i want them to honor what they offer
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|6/7/2012||Problems with Product/Service|
|1/13/2012||Problems with Product/Service|